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Professional phone-based customer service

Professional phone-based customer service

Integration with office applications on the computer

Integration with office applications on the computer

Buy or rent, in the cloud or on-site

Buy or rent, in the cloud or on-site

No missed calls: convergence of calls on fixed & mobile devices

No missed calls: convergence of calls on fixed & mobile devices

Types of exchanges

Call Connect

An exchange in the cloud

promo

Free installation for every new Call Connect

Offer valid from 30/04/2018 till 20/07/2018

What is Call Connect?

  • A telephone exchange in the cloud.
  • All-in price per user: €22/month.
  • IP telephone line with quality of service (QoS) on VoIP and a rate plan for unlimited calls.
  • Accessible anytime and anywhere, no matter what type of data connectivity (internet or Explore) or device.

Free Call Connect offer

The advantages

  • Save and predict costs. No on premise exchange investments. All-in price per user
  • Personalize Call Connect: set up the exchange completely as you see fit via the Web portal
  • Choose the device that suits you best: FREE virtual softphone (on PC/laptop), fixed or cordless IP-phones
  • Call Connect on your smartphone: install the app and enjoy the same possibilities as on your landline phone for just €2/month/user.
What do you need for Call Connect?
  • Proximus Internet or Explore connection on VDSL or fiber.
  • Standard license1 €22/user/month (excl. VAT) includes:
    • IP telephone line, voice channels, numbers, quality of service (QoS) for voice,
    • Telephone exchange features, including Call Center and Auto Attendant,
    • Unlimited landline national calls and minute bundles for mobile and international calls,
    • Voicemail and softphone including "click to dial" function,
    • Softphones,fixed and mobile (DECT) telephones or mobile licenses on smartphones

1 A minimum of two licenses are required for Call Connect

Use Call Connect to make calls with Office 365
  • With one mouse click, call all fixed and mobile numbers or call your Outlook contacts from Skype for Business via Voice Connect, the Call Connect plug-in
  • Receive calls on Call Connect landline number.
  • Free of charge if you have Proximus Office 365, €2/user (excl. VAT) for other Office 365 customers.

Advantages of Forum 5000 & 700 IP

  • Welcome customers professionally on the telephone for one or more sites
  • Integrate telephony with IT applications
  • Be mobile with 1 company number: manage call toggling on your smartphone via the mobile app
  • Be efficient with audio conferences
  • Be flexible with a new way of working using hot-desking (phone sharing) or softphone
  • Be safe with an IP door phone
  • Choose the phone that fits your needs best: digital/IP, with corded/cordless (DECT) phones, softphones, smartphones, etc.
  • Buy or rent

Forum 5000

promo

Free installation for every new Forum 5000

Offer valid from 30/04/2018 till 20/07/2018

What is Forum 5000?

An on-site IP communication platform compatible with analog / digital / IP devices developed by Mitel. Up to 1.000 users.

Specific features
  • Wide range of digital and IP Mitel devices, both wireless and wired.
  • Integration of computer telephony: free Computer Telephony Integration (CTI) application
  • Conference Bridge for organizing internal or external meetings
  • Recording of calls & meetings
  • IP door phone with integrated camera and image display on the Forum IPhones or PC display
  • Alarm server for health (health resort, etc.) and industry sectors.
What do you need for Forum 5000?
  • Proximus Internet or Explore connection on VDSL or fiber
  • VoIP telephone lines: Enterprise Voice or Business Trunking
  • Secure and cost-effective Enterprise Call & Surf pack with landline and Internet: your telephone and Internet connection continue to work, no matter what happens
  • VoIP rate plans: Unlimited Calls or Call Credits 
  • Forum 5000
  • Softphones, telephones or mobile licenses on smartphones

Customer stories

Personal service via a telephone exchange

"Thanks to the telephone exchange your customers always receive a professional response to their request, whether or not you are available. Testimonial of QUIZ TAX"

In the past, you could connect only landline phones and DECT phones with a limited range to a telephone exchange. Thanks to the FMC option, smartphones can now also be integrated in the telephone exchange, making employees much more mobile and ensuring the customer gets a better service.

In the past, only landline phones and DECT phones could be connected, with a range that was limited to a telephone exchange. Thanks to the FMC option it is now possible to also integrate smartphones in the head office, which enables much greater employee mobility and better customer service.

Forum 700 IP

promo

Free installation for every new Forum 700 IP

Offer valid from 30/04/2018 till 20/07/2018

What is Forum 700 IP?

It is an on-site IP communication platform, compatible with all types of telephones, internal cabling and external connections, developed by Alcatel-Lucent. For up to 300 users.

Specific features
  • Wide range of latest new Alcatel-Lucent devices: both IP / digital and DECT (on site mobility)
  • On site and off-site mobility with smartphone app (OTCV) or via Softphone (PC / tablet / smartphone) or via Web browser
  • Integrated basic call center (max 32 agents) with supervision and statistics
  • Standard Call Management on PC via PIMPhony Basic (free)
  • Advanced Call Management on PC with CRM integration / Click-to-Dial via PIMPhony PRO / Team / Attendant (license)
  • Flex desk work through hot desking licenses
  • Universal licenses for all types of phones (analogue, digital, IP, SIP)
  • Software insurance: the latest software update and upgrades free for the duration of the contract
What do you need for Forum 700O IP?
  • Proximus Internet or Explore connection on VDSL or fiber
  • VoIP telephone lines: Enterprise Voice or Business Trunking
  • Secure and cost-effective Enterprise Call & Surf pack with landline and Internet: your telephone and Internet connection continue to work, no matter what happens
  • VoIP rate plans: Unlimited Calls or Call Credits 
  • Forum 700 OC
  • Softphones, telephones or mobile licenses on smartphones

Want to know more?

Download Forum 700 brochure

Customer stories

Managing incoming and outgoing calls in a company is a daily task. In many cases this task can be labor-intensive. A telephone exchange is the ideal tool for managing all landline and mobile calls efficiently and professionally.

"Thanks to the telephone exchange your customers always receive a professional response to their request, whether or not you are available. Testimonial of QUIZ TAX"

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Conditions
  • Call connect is available as of 2 users. A VDSL2 Proximus Internet line is required for using Call Connect; Call Connect is intended for a minimum of two users. The price of €22 includes: unlimited calls 24/7 to all landlines in Belgium, 1,000 min./month to mobile numbers in Belgium, 1,000 min./month to all fixed and mobile numbers in Europe (except for special numbers) plus Canada, the United States, Morocco (only from fixed to fixed), and Turkey (only from fixed to fixed).

Promotional offer for free installation of Call Connect, Forum 5000 and Forum 700 IP telephone exchanges.

  • The promotions applies from 30/04/2018 to 20/07/2018 to all customers who sign a new rental or purchase contract. 
  • These promotions are not applicable to Proximus customers who have not yet reached the end (3 or 5 years) of their telephone exchange rental contract.
  • The promotions do not include the technician's travel expenses.
  • Nor do the promotions include any additional internal cabling or specific on-site work that may be required or the Internet line for Call Connect and the VoIP lines for Forum 5000 & Forum 700 IP (Enterprise Voice or Explore Business Trunking).

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