Less operational pressure, more strategic focus on IT security

Published on 28/06/2023 in Customer Stories

Mensura deals with privacy-sensitive data daily. The company relies on Proximus for the operational security of its IT infrastructure to facilitate an optimal focus on the strategic element of its IT security.

Less operational pressure, more strategic focus on IT security

Mensura is an external service for workplace prevention and safety. The company inspires and guides organizations in looking after their employees better, to achieve longer and healthier employability. An internal audit showed there was room for improvement of IT security at Mensura. The exercise led to the development of a new IT security strategy.

CIO Gerrit Van Daele: "We are building around three axes: technology, procedures, and user awareness." The approach is new. Instead of making a leap with every investment round, Mensura prefers an approach that relies on continuous improvement.

We build our IT security strategy around three axes: technology, procedures and user awareness.

Gerrit Van Daele, CIO at Mensura

High security maturity required due to personal data

Unsurprisingly, IT security is important to Mensura. The company works with the personal data of customers' employees. Bart Naelaerts, Cybersecurity Solution Advisor at Proximus: "We help Mensura develop a higher degree of maturity concerning security." In doing so, we act as the unique point of contact for the various facets of IT security. This way, we offer the company a complete solution without the worries that would otherwise inevitably arise when integrating among different partners."


More specifically, this involves the end-to-end security of Mensura's IT infrastructure, from employees' smartphones and laptops to servers in the data center and network. Proximus provides these services from a SOC (Security Operations Center) through a subsidiary, Davinsi Labs. There is also a ROC (Remote Operations Center), which includes following up the operation and availability of IT services, and a NOC (Network Operations Center) that monitors the network. Besides infrastructure security, Proximus also deals with everything related to compliance and data security.

From IT infrastructure to applications

Gerrit: "We take a scalable approach. Today the focus is mainly on infrastructure, but we can eventually expand the scope toward the application landscape." CIOs never expected that security would require so much attention today, but they are purposefully choosing to invest in it. "We have to be up to date with it; with the technology, the procedures and our people."

Customers expect us to work in a secure IT environment. We need to be able to demonstrate that we have the right policies in place.

Gerrit Van Daele, CIO at Mensura

Transparent security policy towards customers

"At the same time, we need to focus on our business and deal with everyday IT threats again." Support from a specialized external partner is then particularly timely. "Besides, security is also important for our customers. We have to be able to show that we have the right policy. And we do. We want to be very transparent about that."

Close relationship with nearby partner

As SOC, ROC, and NOC remove the pressure from operational security management, it frees up time for Mensura's CISO to work more on strategy and the longer term. Bart: "We provide the CISO with the necessary support in that area as well." We do this by collaborating on assessments, where we map out the areas where IT security can be further improved, and more." The fact that Proximus helps support this strategic role as an ICT partner is characteristic of the close relationship between the two companies.

Gerrit: "This way, we also learn what's happening in the market more quickly." Proximus' nearness is also an advantage in this regard. The headquarters of both companies are located close to each other at the North Brussels Railway Station.

Mensura's needs

  • fulfillment of the new IT security strategy
  • operational support
  • strategic support

Proximus’ Solutions

  • total solution
  • operational support: end-to-end security of IT infrastructure: SOC, ROC, NOC, compliance, data security
  • strategic support of the CISO

Mensura drew up a new IT strategy based on three pillars: cloud, security, and digital workplace. The strategy is future-oriented and ensures that Mensura can respond more rapidly to business opportunities. Collaboration proved to be a crucial success factor throughout the transition.

Read more about the collaboration

Read more about the cloud

Read more about the digital workplace

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  • Gerrit Van Daele is CIO at Mensura.
  • Bart Naelaerts is Cybersecurity Solution Advisor at Proximus.

Mensura is an external service for prevention and safety at work. The company inspires and guides organizations to take better care of their employees, to achieve longer and healthier employability. Mensura has 628 employees. Every year, the company conducts more than 300,000 studies for 56,000 clients.


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