Frequently asked questions about MyProximus

Find an answer to your questions about MyProximus. In addition to managing your products, you can easily pay your bill and control your usage. Continue to be surprised by Enjoy! and other fun features.

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Is it not working?
  • Do you get an error message or are things not running smoothly?
    At the end of each topic above, you will find a solution to most problems. Therefore, be sure to go through all the steps.
  • Can't see all or seeing the wrong subscriptions or mobile phone numbers in MyProximus?
    Add the missing or correct products.Opens a new window
  • Experiencing problems with the MyProximus app?
    Update the MyProximus app or uninstall and reinstall it. Still not okay? Shake your mobile phone in the MyProximus app and send us your feedback.
  • Looking for useful tips?
    Watch the videos on our YouTube channelOpens a new window or visit our ForumOpens a new window .
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