Frequently asked questions about MyProximus
Find an answer to your questions about MyProximus. In addition to managing your products, you can easily pay your bill and control your usage. Continue to be surprised by Proximus for You and other fun features.
Proximus+ and MyProximus
Get started!
- How to register for MyProximus?
- How to log in to MyProximus?
- How to download the Proximus+ app?
- More than 1 MyProximus account?
What would you like to do?
- Manage My Proximus family
- Change my password, login or mobile number for MyProximus
- Approve an order (or have an order approved) in MyProximus
- Manage your personal data with Proximus
Is it not working?
- Are you getting an error message or are things not running smoothly?
At the end of each topic in the categories above you will find a solution to most problems. Therefore, be sure to go through all the steps. - Missing or wrong subscriptions or mobile numbers in MyProximus?
Add the missing or correct products. - Experiencing problems with the Proximus+ app?
Update the Proximus+ app or uninstall and reinstall it. Still not okay? Shake your mobile phone in the Proximus+ app and send us your feedback. - Looking for useful tips?
Watch the videos on our YouTube channel or visit our Forum .
Didn't find what you were looking for?
- No problem! Find an answer to your question or contact us .
Billing and usage
Your spending under control thanks to MyProximus:
- A question about your bill or payment?
- Check your usage
- Tips for surfing the Web cheaply
- Pay for apps, games or music tracks via Proximus
Didn't find what you were looking for?
- No problem! Find an answer to your question or contact us .
Proximus for You and so much more...
As a loyal customer, you'll find great benefits in MyProximus:
A greener world thanks to Proximus+:
MyProximus makes your life easier:
Go all digital thanks to our apps.
- Make your business stand out online with Business Booster
- Pickx: watch TV on your mobile phone or on your computer
- Install the Webex app for Call Connect and get started
- Report damage to Proximus infrastructure via the SOS Cable app ( Android or iOS )
Didn't find what you were looking for?
- No problem! Find an answer to your question or contact us .