Frequently asked questions about MyProximus

Find an answer to your questions about MyProximus. In addition to managing your products, you can easily pay your bill and control your usage. Continue to be surprised by Proximus for You and other fun features.

 Proximus+ and MyProximus

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Is it not working?
  • Are you getting an error message or are things not running smoothly?
    At the end of each topic in the categories above you will find a solution to most problems. Therefore, be sure to go through all the steps.
  • Missing or wrong subscriptions or mobile numbers in MyProximus?
    Add the missing or correct products.Opens a new window
  • Experiencing problems with the Proximus+ app?
    Update the Proximus+ app or uninstall and reinstall it. Still not okay? Shake your mobile phone in the Proximus+ app and send us your feedback.
  • Looking for useful tips?
    Watch the videos on our YouTube channelOpens a new window or visit our ForumOpens a new window .
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