Use the Call Connect Web Portal

Forward my calls

This activates call forwarding to a specific number or your voicemail. To turn this option on or off in the Call Connect Web Portal:
Check or uncheck Active to turn the option on or off.

Prefer to do this on your mobile? Use the Webex Call Connect app to forward your calls.

Hide number

This hides your phone number when you call someone (secret number). To turn this option on or off in the Call Connect Web Portal:
Check or uncheck Active to turn the option on or off.

Want to know how to put a call on hold or switch between calls in the Webex Call Connect app? Use the Call Connect app to put a call on hold or switch between calls.

Do not disturb

This activates automatic call forwarding to your voice mail, if it's activated. If voice mail isn't activated, your caller will hear a busy tone.
Check or uncheck Active to turn the option on or off.

Contacts

This is a view of your contact list.

Off net mobility

With offnet mobility you can link one or more personal numbers (e.g. your mobile, your private land line, ...), even if not hosted on our network, to your Call connect business account number. It allows you to pick up calls to your Call Connect Business number on the personal number you specified.
With remote office you can chose to forward your fixed phone to any other phone number. You can link any number, even if not hosted on our network and all the calls will be forwarded to this destination

Registered devices

This is a view of the devices assigned to you.

This tab gives you a view on your last calls.

In Call Logs, you will find a history of all your incoming, outgoing and missed calls.

All Contacts

In the All Contacts menu, you can create a phone book. Click Add Phone Entry to add a contact person to your phone book, or click Batch Phone Entries to import a .CSV file with your list of contact persons.

Busy lamp field

If you have a compatible device, you can activate the LED lamp on your phones in the Busy Lamp Field menu. The lamp will light up when the selected phones receive a call. After you activate the option, you need to restart the phone.

Allow second incoming call

This allows you to take a second call while you're on the line with another caller. To turn this option on or off in the Call Connect Web Portal Use the Call Connect app to take a second call or answer this call on your Call Connect landline device.

Check or uncheck Active to turn the option on or off.

Announcement

If you have the advanced licence, this service allows to play an audio or video announcement to callers before the call is connected. Click Add to create a new rule. You can make it for specific callers and schedules.

Call forwarding

There are different types of Call Forwarding:

• Always Forwarding: all your calls are forwarded to a specified number. This call forwarding always has priority over other call forwarding you have set.
• Busy Forwarding: when your line is busy, your calls are forwarded to a specified number.
• No Answer Forwarding: when you don't pick up, your calls are forwarded to a specified number. You can choose the number of rings before a call is forwarded.

In each of the above cases, you can also choose to forward your calls to your voicemail. If you forward calls to your voicemail, you cannot forward them to a specific number at the same time. To turn any of these options on or off in the Call Connect Web Portal:

1. Choose the desired option.
2. Enter the phone number to which you want to forward your calls (e.g. 012123456). If you want to forward calls to your voicemail, do not enter a number.
3. Outgoing calling plan allows to view the calling plan rules for outgoing calls. Only an administrator can change which call types are permitted.
4. Your choice is automatically saved.

Prefer to do this on your mobile? Use the Webex app to forward your calls.

Selective forwarding

If you have the advanced licence, you can set up selective call forwardings. That will only be applied during certain time periods or on specific days. It is even possible to only enable them for specific callers

Call blocking

If you have the advanced licence, this service allows to block incoming calls. Click add to create a new rule. You can make it for specific callers and schedules.

Sequential ringing

Selective Sequential Ring ensures that phones ring in a specific order. You can draw up a list with your own order.

Call ID presentation

External: This displays the phone number of a person you call from a line that is not included in your Call Connect solution.

Internal: This displays the phone number of a person you call from a line that is included in your Call Connect solution. To turn this option on or off in the Call Connect Web Portal: Check or uncheck Active to turn the option on or off.

Call notify

If you have the advanced licence, you can set up email alert when you receive a call.

Simultaneous ringing

Selective Simultaneous Ring ensures that certain phones ring at the same time. You can choose which phone numbers this applies to. If you don't want your employees' phones to start ringing when they're on a call, check Do not ring if on call.

Hide my number

This hides your phone number when you call someone (secret number). To turn this option on or off in the Call Connect Web Portal:
Check or uncheck Active to turn the option on or off.

Hide my number in case a call is forwarded to me

This hides the number a person has forwarded their calls to, and you only see the number you dial. To clarify: if someone has forwarded their calls from a landline to a mobile number, you will normally see the mobile number. If you activate this option, you will see the landline and not the number to which the person has forwarded their calls. To turn this option on or off in the Call Connect Web Portal:
Check or uncheck Active to turn the option on or off.

Automatic callback

If you have the advanced licence this service allows to be notified when the previously called busy party becomes idle and is connected without having to redial the phone number. To turn this option on or off in the Call Connect Web Portal:
Check or uncheck Active to turn the option on or off.

If you have the advanced licence this service allows to manage the devices assigned to you by your admin. Add or remove phone buttons functions. Add or remove an additional device on your user licence. Having several devices linked to the same user licence does not allow simultaneous calling.

Off net mobility

You can link one or more personal numbers (e.g. your mobile, your private land line, ...), even if not hosted on our network, to your Call Connect business account number.
First you have to enter the "Off net mobility numbers" using the Add button. When defining a number, the Advanced settings allow you to

1. use diversion inhibitor: it prevents that from the personal number you can forward once more the incoming calls
2. use answer confirmation: it will ask you to confirm explicitly that you want to answer the incoming call that is forwarded to the personal number

You can check or uncheck the option to alert all these Off net mobility numbers for incoming Click-to-Dial calls. And /or check or uncheck the option to alert all these Off net mobility numbers for incoming Group Paging calls.

Remote office

With advanced licence, this service allows you to link any number, even if not hosted on our network and all the calls will be forwarded to this destination. Enter a number first. Then To turn this option on or off in the Call Connect Web Portal:
Check or uncheck Active to turn the option on or off.

Time schedules

If, as a user, you want to configure a schedule, you can do this in the Schedules menu:

1. Click Add Time Schedule to create a schedule. To view an existing schedule, click the icon in the Configure field.
2. In the Schedule Name field, choose a name for your schedule (e.g. opening hours of shop).
3. Check the days on which your schedule will be active and choose a start and end time for each day. Click Create.

Holiday schedules

If you select Holiday Schedules you can add specific holidays automatically or manually.

You can record or upload announcement and music that can be used for different services.

• My status: Use this setting tab adjust you status in the call center : log in, log out.
• My call centers: If you are assigned to several call centers, you can chose to which you will log in.

• Details: User id, first name and last name, language, email address, timezone, department.
• Licenses: What licenses are assigned to your user.
• Phone numbers: Your extention, your phone number, your outgoing CLI.
• Feature access codes: Feature access codes are codes your can use to activate / deactivate a feature via your phone.
• Webex account: Overview, status of your webex account.