Use the Call Connect Web Portal

Call Connect upgrade

Call Connect has been upgraded to the latest version to allow for future innovations and excellent accessibility.

If you are using a Call Connect softphone, receptionist console, a firewall or if you have specific IP routings, make sure that all HTTPS traffic is open to the IP address 81.245.3.226. For more information, refer to the LAN & firewall settings for Call Connect.

You can manage Call Connect online via the Call Connect Web Portal. 

NB: when you sign in for the first time, you need to set a password for Call Connect.

  1. Surf to the Call Connect Web Portal.
  2. In the Username field, enter your username (e.g. usr12345678). You can find it in the e-mail you received upon the activation of Call Connect. You've lost this e-mail? Consult your Call Connect administrator or contact us.
  3. In the Password field, enter your password. Click on Forgot user name or password? to reset your password.
  4. Click Login.

You are now logged on to the Call Connect Web Portal. There are 2 views:


Default view


 

In the default view, you only see the basic functions of Call Connect such as call forwarding and call waiting. This view is shown after logging in to the Call Connect Web Portal.

This activates call forwarding to a specific number or your voicemail.

To turn this option on or off in the Call Connect Web Portal: Check or uncheck Active to turn the option on or off.

Prefer to do this on your mobile? Use the Webex Call Connect app to forward your calls.

This hides your phone number when you call someone (secret number).

To turn this option on or off in the Call Connect Web Portal:
Check or uncheck Active to turn the option on or off.

Want to know how to put a call on hold or switch between calls in the Webex Call Connect app? Use the Call Connect app to put a call on hold or switch between calls.

This activates automatic call forwarding to your voice mail, if it's activated. If voice mail isn't activated, your caller will hear a busy tone.

To turn this option on or off in the Call Connect Web Portal:
Check or uncheck Active to turn the option on or off.

This is a view of your contact list.

This is a view of the devices assigned to you.

In Call Logs, you will find a history of all your incoming, outgoing and missed calls.

All Contacts: In the All Contacts menu, you can create a phone book.

Click Add Phone Entry to add a contact person to your phone book, or click Batch Phone Entries to import a .CSV file with your list of contact persons.

This allows you to take a second call while you're on the line with another caller. To turn this option on or off in the Call Connect Web Portal Use the Call Connect app to take a second call or answer this call on your Call Connect landline device.

Check or uncheck Active to turn the option on or off.

There are different types of Call Forwarding:

  • Always Forwarding: all your calls are forwarded to a specified number. This call forwarding always has priority over other call forwarding you have set.
  • Busy Forwarding: when your line is busy, your calls are forwarded to a specified number.
  • No Answer Forwarding: when you don't pick up, your calls are forwarded to a specified number. You can choose the number of rings before a call is forwarded.
In each of the above cases, you can also choose to forward your calls to your voicemail. If you forward calls to your voicemail, you cannot forward them to a specific number at the same time. To turn any of these options on or off in the Call Connect Web Portal:
  1. Choose the desired option.
  2. Enter the phone number to which you want to forward your calls (e.g. 012123456). If you want to forward calls to your voicemail, do not enter a number.
  3. Outgoing calling plan allows to view the calling plan rules for outgoing calls. Only an administrator can change which call types are permitted.
  4. Your choice is automatically saved.
Prefer to do this on your mobile? Use the Webex app to forward your calls.

This hides your phone number when you call someone (secret number). To turn this option on or off in the Call Connect Web Portal:
Check or uncheck Active to turn the option on or off.

This hides the number a person has forwarded their calls to, and you only see the number you dial. To clarify: if someone has forwarded their calls from a landline to a mobile number, you will normally see the mobile number. If you activate this option, you will see the landline and not the number to which the person has forwarded their calls. To turn this option on or off in the Call Connect Web Portal:
Check or uncheck Active to turn the option on or off.

User id, first name and last name, language, email address, timezone, department

Overview & status of your webex account


Expert mode


 

Expert mode displays all the features of Call Connect. To switch to this view, click on Expert mode in the top right corner.

This activates call forwarding to a specific number or your voicemail. To turn this option on or off in the Call Connect Web Portal:
Check or uncheck Active to turn the option on or off.

Prefer to do this on your mobile? Use the Webex Call Connect app to forward your calls.

This hides your phone number when you call someone (secret number). To turn this option on or off in the Call Connect Web Portal:
Check or uncheck Active to turn the option on or off.

Want to know how to put a call on hold or switch between calls in the Webex Call Connect app? Use the Call Connect app to put a call on hold or switch between calls.

This activates automatic call forwarding to your voice mail, if it's activated. If voice mail isn't activated, your caller will hear a busy tone.
Check or uncheck Active to turn the option on or off.

This is a view of your contact list.

With offnet mobility you can link one or more personal numbers (e.g. your mobile, your private land line, ...), even if not hosted on our network, to your Call connect business account number. It allows you to pick up calls to your Call Connect Business number on the personal number you specified.
With remote office you can chose to forward your fixed phone to any other phone number. You can link any number, even if not hosted on our network and all the calls will be forwarded to this destination

This is a view of the devices assigned to you.

This tab gives you a view on your last calls.

In Call Logs, you will find a history of all your incoming, outgoing and missed calls.

In the All Contacts menu, you can create a phone book. Click Add Phone Entry to add a contact person to your phone book, or click Batch Phone Entries to import a .CSV file with your list of contact persons.

If you have a compatible device, you can activate the LED lamp on your phones in the Busy Lamp Field menu. The lamp will light up when the selected phones receive a call. After you activate the option, you need to restart the phone.

This allows you to take a second call while you're on the line with another caller. To turn this option on or off in the Call Connect Web Portal Use the Call Connect app to take a second call or answer this call on your Call Connect landline device.

Check or uncheck Active to turn the option on or off.

If you have the advanced licence, this service allows to play an audio or video announcement to callers before the call is connected. Click Add to create a new rule. You can make it for specific callers and schedules.

There are different types of Call Forwarding:

  • Always Forwarding: all your calls are forwarded to a specified number. This call forwarding always has priority over other call forwarding you have set.
  • Busy Forwarding: when your line is busy, your calls are forwarded to a specified number.
  • No Answer Forwarding: when you don't pick up, your calls are forwarded to a specified number. You can choose the number of rings before a call is forwarded.
In each of the above cases, you can also choose to forward your calls to your voicemail. If you forward calls to your voicemail, you cannot forward them to a specific number at the same time. To turn any of these options on or off in the Call Connect Web Portal:
  1. Choose the desired option.
  2. Enter the phone number to which you want to forward your calls (e.g. 012123456). If you want to forward calls to your voicemail, do not enter a number.
  3. Outgoing calling plan allows to view the calling plan rules for outgoing calls. Only an administrator can change which call types are permitted.
  4. Your choice is automatically saved.
Prefer to do this on your mobile? Use the Webex app to forward your calls.

If you have the advanced licence, you can set up selective call forwardings. That will only be applied during certain time periods or on specific days. It is even possible to only enable them for specific callers

If you have the advanced licence, this service allows to block incoming calls. Click add to create a new rule. You can make it for specific callers and schedules.

Selective Sequential Ring ensures that phones ring in a specific order. You can draw up a list with your own order.

External: This displays the phone number of a person you call from a line that is not included in your Call Connect solution.

Internal: This displays the phone number of a person you call from a line that is included in your Call Connect solution. To turn this option on or off in the Call Connect Web Portal: Check or uncheck Active to turn the option on or off.

If you have the advanced licence, you can set up email alert when you receive a call.

Selective Simultaneous Ring ensures that certain phones ring at the same time. You can choose which phone numbers this applies to. If you don't want your employees' phones to start ringing when they're on a call, check Do not ring if on call.

This hides your phone number when you call someone (secret number). To turn this option on or off in the Call Connect Web Portal:
Check or uncheck Active to turn the option on or off.

This hides the number a person has forwarded their calls to, and you only see the number you dial. To clarify: if someone has forwarded their calls from a landline to a mobile number, you will normally see the mobile number. If you activate this option, you will see the landline and not the number to which the person has forwarded their calls. To turn this option on or off in the Call Connect Web Portal:
Check or uncheck Active to turn the option on or off.

If you have the advanced licence this service allows to be notified when the previously called busy party becomes idle and is connected without having to redial the phone number. To turn this option on or off in the Call Connect Web Portal:
Check or uncheck Active to turn the option on or off.

If you have the advanced licence this service allows to manage the devices assigned to you by your admin. Add or remove phone buttons functions. Add or remove an additional device on your user licence. Having several devices linked to the same user licence does not allow simultaneous calling.

You can link one or more personal numbers (e.g. your mobile, your private land line, ...), even if not hosted on our network, to your Call Connect business account number.
First you have to enter the "Off net mobility numbers" using the Add button. When defining a number, the Advanced settings allow you to

  1. use diversion inhibitor: it prevents that from the personal number you can forward once more the incoming calls
  2. use answer confirmation: it will ask you to confirm explicitly that you want to answer the incoming call that is forwarded to the personal number
You can check or uncheck the option to alert all these Off net mobility numbers for incoming Click-to-Dial calls. And /or check or uncheck the option to alert all these Off net mobility numbers for incoming Group Paging calls.

With advanced licence, this service allows you to link any number, even if not hosted on our network and all the calls will be forwarded to this destination. Enter a number first. Then To turn this option on or off in the Call Connect Web Portal:
Check or uncheck Active to turn the option on or off.

If, as a user, you want to configure a schedule, you can do this in the Schedules menu:

  1. Click Add Time Schedule to create a schedule. To view an existing schedule, click the icon in the Configure field.
  2. In the Schedule Name field, choose a name for your schedule (e.g. opening hours of shop).
  3. Check the days on which your schedule will be active and choose a start and end time for each day. Click Create.

If you select Holiday Schedules you can add specific holidays automatically or manually.

You can record or upload announcement and music that can be used for different services.

  • My status: Use this setting tab adjust you status in the call center : log in, log out.
  • My call centers: If you are assigned to several call centers, you can chose to which you will log in.
  • Details: User id, first name and last name, language, email address, timezone, department.
  • Licenses: What licenses are assigned to your user.
  • Phone numbers: Your extention, your phone number, your outgoing CLI.
  • Feature access codes: Feature access codes are codes your can use to activate / deactivate a feature via your phone.
  • Webex account: Overview, status of your webex account.