Explanation of your bill

As a professional customer, you may have questions about your bill for Internet, TV or fixed line. Here is an explanation of the items which appear on your bill.
If you have only mobile numbers, please check a word of explanation about your mobile bill.


Bill data

données de facturation
données de facturation
  1. Your customer address is where you use your products (telephone, Internet, etc).
  2. Your billing address is where we send you the bill.
    You can change your billing address. However, you must keep your company name and VAT number.
    Moving to a new address? You can organize your move online.

Bill amount

montant d’une facture
montant d’une facture
  1. Date of your bill
    You receive a bill every month, around the same day.
  2. Total excl. VAT
    First, you see the amount excluding VAT. Underneath that, you see the VAT owed.
  3. Services provided by third parties
    If you bought a bus or tram ticket by text message, for example, or called a 0900 number, the total amount will be shown here, including VAT. The costs of using these services will be directly passed on to the third-party provider concerned.
  4. Total due
    Is the total amount due higher than expected? Apart from your subscription, you also pay for your personal usage of the past month and any one-time charges and/or services provided by third parties. You can view all the items of your bill on the following pages.

Your bill online?

Utilisez vos données pour vous connecter à MyProximus
données de connection pour une facture
  1. Log in to proximus.be/myproximus with your username. There you can:
    • consult your usage for the ongoing month
    • view your bills and payments of the previous months
    • opt to receive your bill electronically, via Zoomit, or on paper.
  2. If you have already registered for MyProximus, you'll find your username here.
  3. If you haven't registered for MyProximus yet, register with your customer number, activation code, and bill date. You can give several people in your company access to this account.

Payment data

Données de paiement d’une facture
Données de paiement d’une facture
  1. Pay the bill amount on time and to the correct bank account number.
    Late paying your bill? Notify us or set up direct debit for future payments.
    If you see “This amount will be presented to your financial institution…” your direct debit is activated and your bill will be paid automatically.

Bill overview

aperçu d’une facture
aperçu d’une facture
  1. Bill overview
    At the top of the overview, you will find the one-time charges total, the subscriptions total, and the usage total, for the whole bill. Together, they form the total amount (top right).
    From top to bottom, this is split up into different items, organized by type of service, address, and number.
  2. General services
    Here, you will find one-time charges (installation, reminders, etc.) or services which are not linked to any of your installation addresses. Consult the page indicated in the left margin (e.g. p. 5) for more details.
  3. Telephony, Internet, and TV services per address
    You will find the subscription fee for the ongoing month and the usage of the previous month per address, per service, and per number. All amounts are without VAT. Consult the page indicated in the left margin (e.g. p. 5) for more details.

Detail: general services and one-time charges

services généraux et frais uniques d’une facture
  1. General services
    Here, you will find the details of the general services. These are services which are not linked to any of your installation addresses. They include one-time charges, rate plans that you use at different addresses or on the go, and data services.
  2. One-time charges
    These are charges which you are billed only once: for the purchase of a device (mobile phone, modem or decoder), an installation, an activation, etc. Also included here are administrative charges (not subject to VAT) for a move or a reminder if you haven't paid your bill on time.

Detail: subscriptions and usage

Abonnements sur une facture
Abonnements sur une facture
  1. Telephony, Internet, and TV services per address
    Here you will find the details, per address, service and number, of your subscriptions and usage. The total amount is at the top right. From top to bottom, this is split up into different items, per address and per service, on the different pages.
  2. Services and products
    You will find an overview of the products, product names and options per service (telephony, Internet, TV, etc.). On MyProximus you will find more information about the product names.
  3. Subscriptions
    This is the total of all the subscription fees (Internet, TV, telephone, etc.) for the coming month. If you have a Bizz Pack, only the total amount is indicated, not the amounts for each subscription. The first decoder for your TV is included in the price of your Pack.
    Do you see a mobile number you don't recognize? It could be a tablet with a SIM card.
    If this is your first bill, or if you started a new subscription the previous month, your subscription will appear twice: once for the previous month, and once for the ongoing month.
  4. Period or date
    You pay the subscription fee for the ongoing month, but the usage of the previous month. If you also started a new subscription in the previous month, the exact period during which your subscription was active during that month is indicated.
  5. Number or volume:
    Number:
    the number of products you have, how often you called or texted in the previous month.
    Volume: the amount of MB you used.
  6. Duration or unit price
    Duration: how long you called or surfed.
    Unit price: the official price of a subscription, product or service.
  7. Calculated price in € excl. VAT
    The actual billed amount for that month: the number of days multiplied by the unit price. Sometimes, this amount is €0.00 because it is not included in your Pack or is a free option on another product.
  8. Total in € excl. VAT: the amount per section or item without VAT. The applicable VAT percentage is indicated here. Consommations sur une facture
  9. Usage: if you go over your bundle or Pack allowance, the extra costs are shown here. This is split up into usage within and outside the EU for calls, texts, and data. On MyProximus you can view more usage details (time, duration, data volume, etc.).
    Want to limit your usage?

Services provided by third parties

services fournis par des tiers sur une facture
services fournis par des tiers sur une facture
  1. Services provided by third parties
    If you bought a bus or tram ticket by text message, for example, or called a 0900 number, the total amount will be shown here. The cost of using these services includes VAT and is directly passed on to the third-party provider concerned. You can:

If you have further questions about your bill, look for the answers here or contact us.

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