Frequently asked questions about MyProximus Enterprise

 MyProximus Enterprise: the business portal

Manage your business products in a secure environment and get in touch directly with the right team in case of questions or problems.

Get started!

• Register for MyProximus EnterpriseOpens a new window
• Log in to MyProximus EnterpriseOpens a new window
• Secure access to MyProximus EnterpriseOpens a new window
• More than 1 MyProximus account?Opens a new window

What would you like to do?

• Manage Delegate UsersOpens a new window
• Manage mobile optionsOpens a new window
• Manage Pack For EmployeesOpens a new window
• Create support ticketsOpens a new window

Digital tools via MyProximus Enterprise:

• Manage your calls with Call ConnectOpens a new window
• Manage Fixed Mobile Unification (FMU)Opens a new window
• Manage the routing of your numbersOpens a new window
• Manage Voice ContinuityOpens a new window

Is it not working?

• Are you getting an error message or are things not running smoothly?
  At the end of each topic in the categories above you will find a solution to most problems. Therefore, be sure to go through all the steps.
• Missing or wrong subscriptions or mobile numbers in MyProximus Enterprise?
  Add the missing or correct products.Opens a new window
• No access to the Proximus+ app?
  The app only features your personal subscriptionsOpens a new window . Check out the website version of MyProximus Enterprise to find all the telecom subscriptions for your company.
• Need administrative or technical support?
  Create a support ticketOpens a new window in MyProximus Enterprise to easily get in touch with our customer service department.

Didn't find what you were looking for?

• See what MyProximus Enterprise can do for your companyOpens a new window
• Watch the videos on our YouTube channelOpens a new window
• Find an answer to your questionOpens a new window
• Contact usOpens a new window

 Proximus+ app for employees

Does your employer contribute towards your mobile subscription? Use the Proximus+ app to check your own usage, options, etc.

Get started!

• Download the Proximus+ appOpens a new window
• Register for MyProximusOpens a new window
• Log in to MyProximusOpens a new window
• More than 1 MyProximus account?Opens a new window

Check your expenses at a glance:

• Explanation of your invoiceOpens a new window
• Check your work mobile phone usageOpens a new window
• Pay your bill in the Proximus+ appOpens a new window
• Pay-for calls, texts, third-party servicesOpens a new window

Useful services for employees:

• Parking via 4411Opens a new window

Is it not working?

• Are you getting an error message or are things not running smoothly?
  At the end of each topic in the categories above you will find a solution to most problems. Therefore, be sure to go through all the steps.
• Missing or wrong subscriptions or mobile numbers in MyProximus?
  Add the missing or correct products.Opens a new window
• Can't order mobile options?
  Provided the administratorOpens a new window granted you the rights to order paying optionsOpens a new window , you can do so in the Proximus+ app.
• Is the usage not correct or are there missing options in the Proximus+ app?
  In some cases, usage is not up to dateOpens a new window . Check with your employer about the specific contents of your work mobile bundleOpens a new window .

Didn't find what you were looking for?

• Discover the possibilities of the Proximus+ appOpens a new window
• Watch the videos on our YouTube channelOpens a new window
• Find an answer to your questionOpens a new window
• Contact usOpens a new window

 Billing and usage

Thanks to MyProximus Enterprise, you have a digital overview of your invoices and you can get an in-depth analysis of your usage.

Controlling your operating expenses:

• Explanation of your invoiceOpens a new window
• Consult and analyse invoicesOpens a new window
• Check your usageOpens a new window
• Pay-for calls, texts, third-party servicesOpens a new window

Didn't find what you were looking for?

• See what MyProximus Enterprise can do for your companyOpens a new window
• Watch the videos on our YouTube channelOpens a new window
• Find an answer to your questionOpens a new window
• Contact usOpens a new window