Proximus fiber

The fastest Internet changes everything

See what makes fiber different

Ultra-fast internet

Unmatched speeds so you can download and upload documents, photos, series or games in no time.

Ultra-stable connection

A flawless connection for the whole family, on all your devices, anywhere in your home.

Ultra-low latency

Almost instantaneous reaction time with no lag or interruption to give you the edge over your opponents.

Leave the installation to us. We take care of everything.

Fiber installation won’t disrupt your plans. It can take 2-4 hours, but you’ll only lose connection for a few minutes.

We send a technician to your home
We pull the fiber cable inside your building
We set up the fiber connection box
We double-check that everything is working properly & optimized

Proximus fiber, doubly awarded

Proximus fiber was awarded both by Ookla® for the fastest Internet in Belgium and by nPerf for the best fixed internet performance!

See how fiber is installed for your type of home

Installation varies according to the building type: choose your type of home and watch a video to see how fiber is installed.

Detached house

We are working to bring fiber to 5.9 million homes by 2032

More than 2,000,000

households and businesses can already be connected to our fiber network

15

every 15 seconds we connect a household or business to fiber

50

Belgian cities where we are currently deploying fiber

Curious to learn more?

Why choose fiber?

In a fiberhome, never again is your patience put to the test. Whether finally downloading that movie you were looking forward to for such a long time, installing the latest video game, watching the match of your favorite football team live, or uploading that important presentation, etc., you can do all that now without having to wait

Fiber: the revolution in homeworking

Whether you work from home on an occasional or permanent basis, teleworking can be a real headache if you are not properly equipped. Here are a few tips on how to do this easily.

Optical fiber vs. cable. What’s the difference?

Optical fiber is becoming more and more common in Belgium and the rest of the world. However, do not confuse optical fiber with cable, because the two technologies are similar and both offer broadband Internet. Optical fiber versus cable, what exactly is the difference?

Fiber and 4K, they go hand in hand!

What's 4K for? It provides four times sharper image quality, the same definition as digital cinema. So your image is therefore richer, more realistic and more intense. It provides a real immersive experience. You'll no longer be in front of, but practically inside, your screen. With Ultra HD (4K), the future of television is in good hands.

Explore packs

Questions about Flex+ Fiber packs

Proximus fiber, doubly awarded for its performance by Ookla® and nPerf?

Proximus was awarded for the excellent performance of its fiber network by Ookla® and nPerf, two renowned international organizations specializing in measuring network quality and speed.

On the one hand, Ookla® awarded Proximus fiber the Speedtest Award for the fastest internet in Belgium (Q3-Q4 2024)(PDF, 372 KB) based on more than 4 million tests performed by users on fixed connections from various providers, via different applications. With a maximum download speed of 828.66 Mbps and a maximum upload speed of 506.95 Mbps, the test results on Proximus fiber are significantly superior to those on competitors’ networks.
On the other hand, nPerf awarded Proximus the Award for the best fixed internet performance in 2024(PDF, 2 MB) and fiber customers benefited from the best Ultra High Speed (UHS) performance in Belgium in 2024. With a score of 171,158 nPoints, covering various aspects such as upload and download speeds, latency, web browsing, and streaming experience, Proximus fiber – installed right into the heart of homes – far surpasses the competition.

The European Commission defines ultra-fast broadband as a connection offering speeds of at least 100 Mbps. This goal is part of the strategy for a Gigabit Society by 2025, aiming to ensure that all European households, whether in urban or rural areas, have ultra-fast internet connectivity.

These two recognitions highlight Proximus’ leadership in network performance and prove that continuous investments in fiber are essential to guarantee an unparalleled customer experience.

What is Fiber to the Home (FTTH)?

Fiber is the technology of the future, transmitting data over long distances at the speed of light. But to take full advantage of its potential, the fiber cable has to be laid right to the heart of your home. That's why it's called Fiber to the Home (FTTH).

Proximus is the only Belgian operator to deploy on a large scale fiber to the home, in partnership with Fiberklaar in Flanders, Unifiber in Wallonia, and GoFiber in the German-speaking part of the country.

Most other operators, such as VOO, Orange or Telenet, claim to offer fiber, but use a coaxial cable for the last leg from the street to the home. However, these two types of connection are absolutely not equivalent. Only Fiber to the Home guarantees the best performance in terms of download and upload speeds, stability and latency. And on top of that, your home is ready for the future!

While Proximus is gradually rolling out fiber to existing homes in Belgium, new housing estates and apartment blocks are usually immediately connected to our fiber network, in consultation with the construction industry.

Do all operators offer the same fiber connection?

The answer is no.

Currently, the standard for "ultra-fast" or "Gigabit" Internet service is up to 1 Gigabit per second (or Gbps) download, and up to 50 Megabits per second (or Mbps) upload. Most operators, such as VOO, Orange or Telenet, claim to offer fiber, but use a coaxial cable for the last section, from the street to the home. This is not a Fiber to the home connection.

Proximus installs fiber directly inside its customers' homes, and also in partnership with Fiberklaar in Flanders, Unifiber in Wallonia, and GoFiber in the German-speaking part of the country. The fact that the fiber cable is connected directly to your home means that you have your own cable, not shared with your neighbours. So you're totally independent of any external interference factors. And that makes all the difference, because you get an ultra-stable connection and the fastest Internet in the country, with download speeds of up to 8.5 Gbps and upload speeds of up to 8 Gbps. And that's just the beginning! By opting for this cutting-edge technology, you're ready for the future.

But what does this mean in practice? Imagine you want to download the Lord of the Rings Trilogy (30 GB): while a 1 Gbps connection allows you to download it in 4 minutes, an 8.5 Gbps connection allows you to do so in just 24 seconds. Can you tell the difference?

Find out more about Fiber to the home.

What speeds can I expect with Proximus fiber?

With Proximus fiber, you surf the fastest Internet in Belgium and choose the Internet experience that suits your needs:

Flex+ Mega Fiber, ideal for homeworkers and streamers with download speeds of up to 500 Mbps and upload speeds of up to 500 Mbps: high-speed Internet to meet the needs of multiple users with equal download and upload speeds.
Flex+ Giga Fiber, ideal for families with download speeds of up to 2 Gbps and upload speeds of up to 2 Gbps: giga-fast Internet to meet the needs of multiple simultaneous users.
Flex+ Ultra Fiber, ideal for large families and gamers with download speeds of up to 8.5 Gbps and upload speeds of up to 8 Gbps: the fastest Internet available in Belgium both in download and in upload to meet the needs of the most demanding Internet users.

Please note that in certain specific cases, your building's wiring may only allow you to benefit from maximum speeds of 1 Gbps/500 Mbps. For further information, please contact your building manager or landlord.

Do I really need such speeds?

If you're wondering who needs these speeds, you might be surprised! Today, 1 Gbps has become the norm but we are asking more and more from our Internet connection. The needs are constantly increasing and with the technological evolutions (4K, 8K, virtual reality, …) and the numerous connected objects that are developing at a lightning speed, fiber technology is the solution. It allows you to meet the current needs but also to prepare for the next 70 years. It not only allows you to be more efficient but also to save time.

Fiber has been installed in my street, does it mean that I benefit from it?

No, the fact that fiber has been installed in your street does not automatically mean that you benefit from it. To enjoy all its advantages, your home must be connected to the fiber network, which means a technician appointment is needed to install your fiber connection box, Internet Box(+), and activate your fiber connection.

If the network builder in your region is Fiberklaar, Unifiber, or GoFiber, two appointments will be necessary: the first to install your fiber connection box by one of these three builders, and the second to install your Internet Box(+) and activate your fiber connection.

Learn more about the installation.

How do I know if I have fiber to my home?

You can check with your operator whether you have a Fiber to the Home connection. Your download and upload speeds, however, already say a lot about the type of connection you have. With Fiber to the Home, you can reach speeds of up to 8.5 Gbps download and 8 Gbps upload, while with a coaxial connection, these are limited to 1 Gbps download and 50 Mbps upload.

If you are already a Proximus customer with a fiber connection, the name of your subscription should be Flex+ Mega, Giga or Ultra Fiber. If you have a traditional non-fiber connection, your subscription name will be Flex+.

Can I get Fiber to the Home?

Fiber to the Home is currently being rolled out in Belgium. So it's not yet available everywhere. Proximus is the only Belgian operator to roll out on a large scale FTTH, in partnership with Fiberklaar in Flanders, Unifiber in Wallonia and GoFiber in the German-speaking part of the country.

Thousands of homes are already connected and/or can be connected. You can easily check whether it's available for you by using our address test. If it is, you'll be invited to choose your Flex+ Mega, Giga or Ultra Fiber pack and ask for it to be installed in your home. If it isn't, sign up to be notified when it's available.

Discover our interactive map to find out where fiber is available and where it's coming soon.

How to ask for fiber as a tenant?

As a tenant, all you have to do is submit your request to Proximus. The landlord cannot oppose the choice of operator, nor the installation of fiber at the request of the tenant. We nevertheless advise you to inform the landlord.

In a building in co-ownership, all owners will normally have already been notified of the arrival of fiber in the building through the general assembly or by the syndic/building manager.

All about installation.

Conditions

General conditions

The Terms and ConditionsNew window and Pricelist & tariffsNew window apply.

Mobile telephony

A maximum of 6 mobile subscriptions can be added to the pack.

Prices incl. VAT valid in Belgium and while traveling (roaming) in the EU Zone* (from Belgium to Belgium and from the EU Zone to the EU Zone and Belgium), except for value added services (eg special numbers, third-party services). Data usage is calculated per KB. Unused MB included in the bundle are not carried over to the next month.

The mobile subscriptions give you access to the following Proximus networks in the covered areas in Belgium and with a compatible device:

Network access	5G included	Optimal Max 5G speed	Estimate Max 5G speed
Mobile Flex+ Easy	Yes	500 Mbps	420 Mbps
Mobile Flex+ Maxi	Yes	750 Mbps	420 Mbps
Mobile Flex+ Unlimited	Yes	1 Gbps	420 Mbps

5G: the 5G network is only accessible in covered areas and is subject to compatible device and subscription. The “estimated maximum speed” is the maximum speed that users can expect to achieve at different locations in the coverage area under realistic conditions. This maximum value results from measurements on the whole national territory. The “optimal maximum speed” is the speed that can be achieved under optimal usage conditions. Speed may vary depending on the price plan, device performance and your location while using the service. More info on  www.proximus.be/5GNew window and on www.proximus.be/internetpolicyNew window.

Internet (data): if the customer surfing at reduced speed wants to continue surfing at maximum speed, it is possible to purchase a data boost option via Proximus+ or by contacting customer service.

Normal and personal use of the Service by the Customer and unlimited use The service is conditioned to a personal, non-abusive use, with due diligent. As part of the unlimited offers, in Belgium and the EU Zone, Proximus therefore reserves the right to limit or suspend the service in the event of use in excess of more than 10,000 SMS/month or 500 SMS/day or sending SMS to more than 250 different recipients per month or in the event of regular calls of more than 6h/day and/or 30h/week. Regarding unlimited mobile data usage, they are subject to a reasonable usage policy. In Belgium and the EU Zone*, the customer can surf up to 400 GB/month at maximum speed and then the speed is reduced (max 512 Kbps).

*EU Zone countries in which the mobile subscriptions are valid: Aland Islands (Finland), Andorra, Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Martinique, Mayotte, Monaco, Norway, Netherlands, Poland, Portugal, Réunion, Romania, San Marino (French Antilles), Saint-Barthelemy, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom.

TV

TV: For more information about the availability of TV, the HD range, the possibility to connect several TV sets and the channel offering by region: www.proximus.be/tvNew window.

Pickx app for TV customers with a Proximus+ account, for use in Belgium via Proximus Internet (fixed and mobile). TV guide accessible to all Internet users. TV customers also have access to TV content with the exception of Partner offers via the Proximus Pickx app and proximuspickx.beNew window with a Proximus+ account. The TV content in the video is for illustrative and educational purposes only.

Apple TV 4K 128GB: When you select Apple TV as part of a pack, you are also entitled to an Android TV box at no extra cost.

Netflix: Service offered by Netflix International B.V.. Proximus offers a technically simplified access to Netflix via the TV Box. Follow the instructions on www.proximus.be/iwantnetflixNew window to activate your Netflix streaming subscription or to link your existing account. The general conditions of Netflix apply: www.netflix.com/termsofuseNew window. The price of the Netflix subscription is mentioned on the Proximus bill. The Standard TV bundle includes a subscription for 2 screens. On request: 4 screens (€5 more/month). Proximus reserves the right to prolong the offer.

Disney+: With Disney+ Standard included in your TV pack, you can stream on 2 screens simultaneously with Full HD 1080p image and Stereo 5.1 sound quality. If you want to stream on 4 screens simultaneously with better image and sound quality, you can upgrade to Disney+ Premium for €5/months extra (TVA included). The price of the Disney+ subscription will be included on your Proximus bill. Pickx TV by Proximus provides technically simplified access to Disney+ via the Android TV Box. The Disney TV option and the simplified access are provided throughout the validity period of the contract with Disney and are subject to changes imposed by Disney. The Proximus Terms and ConditionsNew window and Pricelist & tariffsNew window apply. Only one subscription per customer. Only for Proximus Pickx TV customers. This action cannot be combined with other Proximus promotions. To use Disney+, a Disney+ account is required. The user must accept Disney+ terms and conditionsNew window. Disney+ is an independent data controller of the personal data of Disney+ subscribers. Access to Disney+ is subject to the activation of an account with Disney+ by the customer. The customer needs to activate a new access to Disney+ with the Proximus procedure communicated by e-mail. More details: here (link to the FAQ: www.proximus.be/disneyplusfaqNew window). Share my Disney+ subscription? A Disney+ subscription may be shared with people from the same family or household. The family members must live at the same address. The devices (TV, smartphone, or PC) of the family members must be used in your primary residence. People who do not belong to the same household or family must apply for a new Disney+ subscription or order a Pickx TV option (Disney+, Pickx All Stars, & Pickx All Stars & Sports) if they do not yet have a Disney+ subscription with Proximus. To enjoy Disney+ content via your Proximus Android TV Box (in recommended apps section of the navigation TV menu), you must have the Proximus Android TV decoder. More detailed on how to watch Disney+ via your Proximus Android TV Box: hereNew window!

TV Replay: TV Replay is free for all existing TV customers who opt for a Flex+ pack. The availability of programs and TV Replay depends on the television channels and the permissions they have or don't have to operate the program in question. Also available on computer, tablet and smartphone via the Pickx app. The list of channels available in TV Replay on TV and the Pickx app, along with the special terms and conditions, can be read on www.proximus.be/tvreplayNew window.

Proximus Android TV Box: Included only for new Flex+ customers who do not already have a Proximus TV Box. Offer always subject to stock availability.

Pickx Sports/Pickx All Stars & Sports: a temporary discount of € 6 incl. VAT is automatically applied to the current monthly price of the concerned subscription (€20.99 / €39.99 incl. VAT). This discount cannot be combined with other ongoing promotions, except with "5 EUR discount on Pickx All Stars (& Sports) during 3 months" and remains valid until a possible change in the offer occurs, of which you will be informed at least one month in advance or in the event of an agreement between Proximus and DAZN for the reintegration of DAZN channels into the offer, the promotion will automatically end.

When ordering Pickx Sports / Pickx All Stars & Sports, the price of € 20,99/month or €39.99/month (instead of €44/month) will appear in your shopping basket. Don’t worry: the temporary discount of € 6/month will be automatically applied to your invoice and will be mentioned in the confirmation email.

The full price of €20.99/month or €39.99/month (instead of €44/month) might appear on the first invoice. This will be corrected via a batch process at the end of the month. You will receive a confirmation of this correction. On the following invoice, you will receive the € 6 discount for the month of activation as well as the € 6 discount for the subsequent month.

Fixed Internet

Unlimited data volume: personal and normal use, see the General Terms and Conditions. After using 6 TB, your speed will be limited to the end of the month, unless you activate your free 300 GB extra volume via Proximus+. More information: www.proximus.be/internetpolicyNew window.

Fixed Internet speed: the actual speed experienced depends on the computer system, but also in exceptional cases, on general use. Your surfing speed may also be slower, while using Wi-Fi. Go to proximus.be/internetspeed to discover the surfing speed in your home.

Fastest fixed Internet in Belgium (fiber):

Based on analysis by OoklaNew window® of Speedtest Intelligence® data for Q1–Q2 2025. Ookla trademarks used under license and reprinted with permission.
Comparison of the highest maximum speeds New window(PDF, 103 KB) offered by Proximus, VOO, Orange and Telenet.
Only with Giga/Ultra Fiber and if your address is eligible for fiber.

Best fixed Internet performance (fiber): results from the 2024 fixed connections barometerNew window published on 13/01/2025 by the independent company nPerf. Results based on 404 764 tests carried out between 01/01/2024 and 31/12/2024 on fixed networks (xDSL, HFC, FTTx) in Belgium. Barometer and methodology available on nPerf.com.

Mega Fiber 500 Mbps: the maximum usable speed is up to 500 Mbps in download and 500 Mbps in upload for all devices in the home network together. Mega Fiber customers benefit from Wi-Fi 6 technology included in the Internet Box. The unlimited data volume is valid for a personal and normal use, see the General Terms and Conditions. After using 6 TB, your speed will be limited to the end of the month, unless you activate your free 300 GB extra volume via Proximus+. More info on proximus.be/internetpolicy.

Giga Fiber 2 Gbps: the maximum usable speed is up to 2 Gbps in download and 2 Gbps in upload for all devices in the home network together. Giga Fiber customers benefit from Wi-Fi 6E technology included in the Internet Box+. These maximum speeds can only be achieved by using the following technologies:

Category 6A RJ45 network cables.
10 Gbps network card or 10 Gbps Thunderbolt 3 adapter.

The unlimited data volume is valid for a personal and normal use, see the General Terms and Conditions. After using 6 TB, your speed will be limited to the end of the month, unless you activate your free 300 GB extra volume via Proximus+. More info on proximus.be/internetpolicy.

Ultra Fiber 10 Gbps: the maximum usable speed is up to 8.5 Gbps in download and 8 Gbps in upload for all devices in the home network together. Ultra Fiber customers benefit from Wi-Fi 6E technology included in the Internet Box+. These maximum speeds can only be achieved by using the following technologies:

Category 6A RJ45 network cables.
10 Gbps network card or 10 Gbps Thunderbolt 3 adapter.

The optical data rate is 10 Gbps/s for an XGS-PON fiber connection. The difference between optical and data transfer speeds is due to the fact that part of the bandwidth is reserved for technical protocols guaranteeing end-to-end transmission quality.

Modem: A modem is included in each Flex+ pack. Flex+ Go: Bbox3V+ with Wi-Fi 5; Flex+ Mega Fiber: Internet Box with Wi-Fi 6; Flex+ Giga/Ultra Fiber: Internet Box+ with Wi-Fi 6E

Wi-Fi Boosters: You can combine Flex+ Go, Mega Fiber and Giga Fiber with a Wi-Fi Booster V2 with Wi-Fi 6 technology at a rental price of € 3/month. You can combine a Flex+ Ultra Fiber pack with a Wi-Fi Booster+ with Wi-Fi 6E technology at a rental price of € 7/month.

Installation: always free installation when choosing for DIY installation. Installation by Proximus technician: € 79. Technician installation will be free of charge when DIY installation is not technically possible and intervention by Proximus technician is required or when a temporary promotion is applied on this installation method.

Landline telephony

Unlimited calls: only for normal and personal use and in accordance with Proximus' General Terms and Conditions.

Unlimited calls nationally: unlimited landline-to-landline calls (voice telephony) in Belgium around the clock. 1,000 call minutes for landline calls (voice telephony) to all mobile numbers in Belgium during peak and off-peak hours; after these 1,000 call minutes the customer calls at preferential rates. NB: these conditions do not apply to special numbers (070, 077, 09xx, 1xxx) and Internet numbers. View the out-of-bundle rates via this price listNew window.

"Free calls international" option: 2000 minutes/month of free calls during off-peak hours (between 5 p.m. and 8 a.m.) and during weekends, for international calls from your landline to landline and mobile numbers (excluding mobile numbers in Morocco and Turkey) of the following destinations: Andorra, Austria Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, the United Kingdom and Switzerland, United States, Canada and landlines in Morocco and Turkey, from the telephone number given by the customer at the time of subscription, excluding 64k data connections on ISDN lines, special and premium-rate numbers (non-geographic numbers such as 070x, 09xx, 1xxx, etc.) View the out-of-bundle rates via this price listNew window. Maximum 1 option per customer. Cannot be combined with other options that offer discounts on international calls;

Calls to all other countries in the world are billed per sec after the 1st min, without connection charge.

Extras

My e-Press: My e-Press is only available for private customers. Professional customers subject to VAT who choose a Flex+ pack will not have access to My e-Press.