Routing of incoming calls
Safely in the cloud
- Answer to all calls
- Cloud solution
- Quick, easy, safe
Due to corona measures, we were forced to enable teleworking for our call agents.
Krëfel - Sofie De Ridder
Options and applications
Voice Callout API
Call from business applications with your company landline numbers
Voice Callout is an application programming interface (API) to call with your existing phone numbers and tariff plan from your business applications. You easily implement a "click-to-call" button or fully automate the call process, which digitizes your business processes.
For the three police zones north of Antwerp, Proximus Voice Managed Services route calls directly to the most appropriate officer on duty depending on the type of intervention. This saves valuable time and provides a better service to citizens.
Call center Krëfel 100% operational from home
“Due to corona measures, we were forced to enable teleworking for our call agents”, explains Sofie De Ridder, Customer Happiness Manager at Krëfel. “Our call center was not equipped for this. A week later teleworking was possible for everyone.”
More flexibility for volunteers
Children and young people can call Awel, the children’s helpline, with their pressing questions. The organization is now offering its volunteers greater flexibility, as they can now answer incoming calls on their mobile, wherever they are.
Proximus set up a separate hotline for BASF to handle employees’ many questions about COVID-19. Any personnel member could call 24/7. A team of 25 volunteers answered more than 200 questions from home.