Call and surf abroad

When roaming services are available in a foreign country, the quality of service offered may differ from that offered in Belgium due to various local factors related to the technologies available in that country such as whether they use latest technology, local network coverage, available speed, latency but also other external local factors such as topography and more.

Roaming users may not be able to call or text local Value Added Service numbers and certain Belgian TV content via Pickx may not be available when roaming outside the EU. It is also possible that applications or content available to local users may not be available to roaming users for technical or legal reasons.

When roaming, you can monitor your internet usage at any time

• by sending the word DATA by SMS to 8888: information about the amount of your consumption outside the package while abroad will be sent to you by SMS (sending and receiving free of charge)
• by accessing the MyProximus app (using the app consumes data that is deducted from any mobile internet plan or billed if the customer does not have a mobile internet plan or if their plan is exceeded).

Phone calls and data connections made in non-terrestrial areas (e.g. from a ship during a cruise or from a plane) use satellite networks corresponding to another geographical area and are considered to be outside the European Union. The national rate doesn’t apply to this usage and roaming charges will be billed for these communications.
 
A connection to non-terrestrial networks, sometimes inadvertently, can increase your bill. To avoid this, it is best to:

• completely block calls, texts and Internet connections via these non-terrestrial networks:
  • enable the aeroplane mode on your device via the settings
  • or ask for roaming outside the European Union to be disabled (opt-out) free of charge in order to block the connection to these networks while keeping the possibility of roaming within the European Union
• block only the Internet connection via these non-terrestrial networks:
  • ask to disable (opt-out) of the Internet connection in non-terrestrial zones. In this case, you keep the possibility of calling and sending texts via non-terrestrial networks at non-EU rates and the possibility of roaming within the European Union.

You can avoid connecting to foreign networks via your device settings:

• either by deactivating the automatic selection of the network operator and manually selecting Proximus
• or by removing roaming

In order to avoid high bills, your mobile Internet connection abroad will be blocked if your data consumption abroad goes €60 (incl. VAT) above the bundle.

If you wish to continue surfing, you can request to remove this limit at your own responsibility. If so, your mobile Internet connection will be blocked again if the usage reaches €121 (incl. VAT), unless you decide to remove this second limit too. If so, you continue to surf without limit at your own responsibility.

You can change this setting at any time.

When abroad, the price displayed for calls and texts to Value Added Service (VAS) numbers applies to local users. When roaming users use these VAS numbers, there is always a surcharge, even for services advertised as free.

VAS numbers are numbers that give access to a service (game, matchmaking, content editing, information, doctors on call, etc.). The operator charges for services, which can vary greatly, in addition to the cost of the call or text.

In principle, customers roaming within the European Union benefit from the same rates as they enjoy in Belgium, without any additional costs.

However, this does not apply when the roaming customer makes calls or sends texts to VAS numbers in the country they are visiting or to Belgian, European or international VAS numbers. If so, Proximus will charge the customer a surcharge, even for services advertised as free, because Proximus will have to pay the operator in the country they have visited a surcharge for routing the call or text to the VAS number.

In the interests of transparency, when you enter a foreign country, you will receive a text with information on the applicable tariffs for mobile communications in that country, including mobile Internet use. If you do not wish to receive text messages about tariffs, you can request to deactivate this service by calling 6030. You can change this setting at any time. If the country you are visiting is one of the other 26 EU countries, you will also receive a text informing you of the ways to contact the emergency services in the country you are visiting. For security reasons, you cannot request to deactivate this service and we recommend you save this text message.

Access to the web pages (whether free or paid) is only possible if you or your fleet manager have not activated a barring on the use of the mobile internet connection ("data barring" or configuration by your company). Consult your company's internal policy. If such a barring has been implemented at your request or at the initiative of your fleet manager, you will have access to these pages but only in WI-FI.