Fiber is the technology of the future and uses light to transport signals. It is therefore much faster than the traditional copper cables. The last stretch, from the street to your company, still had traditional cables. We’re changing that, so you can enjoy the best possible network experience. A large part of the Proximus network today consists of optical fiber. With fiber, you benefit from an ultra-fast Internet connection, without any loss of quality, and no matter with how many people or devices you’re surfing simultaneously.
We provide all the equipment needed to receive the optical fiber signal free of charge, namely:
From there, you can connect a router according to the solution you've chosen.
For works at the public domain:
A site survey means that the contractor appointed by Proximus, and the people in charge of your office go on-site to determine what kind of works are necessary on the private property (inside and outside your building) and what the route will be to our network. After the site survey, you will receive a site survey report setting out what has been agreed and details about the installation. This report must be approved by you. It is also necessary to obtain the approval of the owner of the building if you are not the owner.
It is up to you to decide when you wish to be connected to the fiber network. You just need to communicate your decision to us before the street works start.
Check here whether you can already, or will soon be able to, enjoy the advantages of fiber.
You will be able to use the same services as those currently available on your copper lines.
Fiber is an access technology to the full of our portfolio, both voice and data. It offers a better quality thanks to its higher bandwidth and its low latency.
It will also allow you to implement bandwidth-consuming applications like video collaboration, cloud integration, Internet of Things, etc.
Fiber is future proof: you will not have to do new investments when you need a higher bandwidth. The existing fiber capacity can be easily adapted.
Proximus is rolling out its fiber network in Belgium in different phases. During the period of the fiber roll-out in your street, the connection to your company is free of charge (for the first 50 m) if you have a Proximus fiber service activated on your line. For more information about the specific conditions, please contact your Customer Support Officer or call 0800 55 200.
Payment is due from the moment your services are activated.
Yes, you will be able to keep your fixed IP address.
Recent payment terminals (WiFi, IP, Mobile) will work on fiber connectivity. Only old PSTN terminals need to be further examined.
The answer depends on the current technology of the PABX. In case of:
It depends on the way the alarm system is connected:
For all details regarding the status of your project, you can contact your Customer Support Officer or call the freephone number 0800 55 500.
If you have questions or complaints regarding the street works, you can call the freephone number 0800 14 553.