Replacement smartphone

Get your replacement smartphone

Your replacement smartphone is waiting

Broken, lost or stolen mobile?

Running your business without your smartphone... Just impossible, right? No need to worry, pick up your free replacement smartphone from your Bizz Expert in the Proximus Shop nearby and keep it for a month.

You're immediately reachable again for customers, your business continues.



Completely free of charge

Immediately receive another device, you’re instantly reachable again

Business continuity guaranteed

Keep it for one month, plenty of time for a repair or a new device

Privacy is guaranteed, reset of the device after use

No smartphone or no data in your subscription? You’ll get 1 GB for free!

Take care of your smartphone

Don't give viruses and hackers a chance, protect your smartphone with Norton Security.
Or give him a protective layer, no more scratches and dents!

Discover these services and many more.


Want to have real peace of mind?

Check out the Smartphone Omnium coverage: an equal model smartphone will be sent to you1 by the next day at the latest. Wherever you are in the European Union.

This way, you always stay close to your customers. Guaranteed, for only €12/month.

  1. Delivery Monday to Saturday, from 8 a.m. to 10 p.m.

A replacement device is provided in the event of loss or theft, or if the original device is faulty. Valid for private customers, freelancers and SMEs who have had a GSM subscription for at least three months and have paid at least one bill. Signing up to this programme requires the account manager’s agreement.

Subject to available stocks of replacement devices. The replacement device may not necessarily be the same as the original. It remains the property of Proximus and must be returned within the stated time and in its original condition, otherwise fixed compensation will be claimed, as set out in the contract.

Free replacements can be issued no more than twice over any 12-month period, unless the original device is repaired by Proximus.

1 GB of data free of charge to customers whose GSM subscriptions do not include data - to be used only in Belgium while the replacement device is being provided and in accordance with our general conditions.

Proximus may cancel this free option at any time.


Our Bizz Experts are at your disposal. Choose your contact mode.

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