Get your replacement smartphone
A replacement device is provided in the event of loss or theft, or if the original device is faulty. Valid for private customers, freelancers and SMEs who have had a GSM subscription for at least three months and have paid at least one bill. Signing up to this programme requires the account manager’s agreement.
Subject to available stocks of replacement devices. The replacement device may not necessarily be the same as the original. It remains the property of Proximus and must be returned within the stated time and in its original condition, otherwise fixed compensation will be claimed, as set out in the contract.
Free replacements can be issued no more than twice over any 12-month period, unless the original device is repaired by Proximus.
1 GB of data free of charge to customers whose GSM subscriptions do not include data - to be used only in Belgium while the replacement device is being provided and in accordance with our general conditions.
Proximus may cancel this free option at any time.