Your exclusive customer service

Included in Business Flex

A team of experts helps you immediately

And your business can continue running

  • More than 60 experts are exclusively at your service
  • Ask your question only once, to an expert. No need to repeat it endlessly
  • Rest assured: the expert will follow it up until it’s solved, and you will receive regular updates
  • He will provide you with a quick answer, so you don't lose time

80% of customers are helped within 2 minutes

No more frustrations

5 reasons why our 62,300 customers are more reassured

As an entrepreneur, you don't have time to repeat the same question over and over again. Your business can't wait.

Thanks to your exclusive customer service, no more long waiting times, no more transfers from one person to another and no more trips back and forth to solve your problem.

Woman at desk calling

Our experts are available exclusively for you, in one click, in MyProximus via the app or the web. And everything goes much faster.

During working hours, you will be in contact with an expert within 2 minutes. Need to contact us in the middle of the night? You will get help immediately. 24 hours a day, 7 days a week.

Our team of 60 people have together undergone more than 2,000 hours of training to become specialists. So, they can answer your question quickly and accurately.

First, we carefully capture your question. Afterwards, you get one contact person who will help solve it and who you can always get back to if needed.

Your contact person is not available? The entire team has access to all the details of your question and can intervene at any time.

Often, a question is solved immediately during the first contact. If not, we keep you always informed via MyProximus. So, you don't always have to ask us for an update. You are in control.

Always in touch with your clients

With Business Flex

You are an entrepreneur and want the best service? Then Business Flex is for you. Get this exclusive customer service and many other services to never lose touch with your customers.

Get access to an expert, with 1 click

It’s quite simple

This service is exclusively available for Business Flex customers via the MyProximus application. Companies with more than 10 employees don’t have access to it but can contact the Enterprise Care team or their Proximus Enterprise partner.

This service is available from Monday to Saturday from 8:00 to 18:30.

Need help?

Questions about our offers?

An advisor is at your service