Call, text, and surf cheaper from abroad

General information:

The following provisions apply insofar as they are not expressly contrary to the specific provisions applicable to the services:

• Price excl. VAT
• Calls are billed by the second starting from the 61st second. 
• The minutes and text messages included in the option are not valid to satellite or maritime networks or to special numbers (voting lines, 0900 numbers, etc.).
• Mobile Internet is billed by increments of 100 KB.
• The subscriptions are billed for a whole month (even if the subscription is activated or deactivated during the month underway).
• Unused minutes, texts and MB are not carried over to the next month.
• The activation of roaming options is free of charge.
• The roaming options do not apply the standard applicable rates. You can deactivate your option at any time at no charge. In that case, the standard rates will apply outside Belgium. They can be consulted on www.proximus.be/roaming.
• Calling minutes, texts, and MB are valid in the following countries according to the zones covered by the options:

  • Europe:

    Aland Islands (Finland), Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe (French Antilles), Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique (French Antilles), Netherlands, Norway, Poland, Portugal, Réunion, Romania, Saint-Barthélemy (French Antilles), Saint-Martin (French Antilles), Slovakia, Slovenia, Spain, Sweden, United Kingdom.

  • Top Destinations:
    Albania, Andorra, Australia, Bosnia and Herzegovina, Brazil, Canada, Cape Verde, China, Dominican Republic, Egypt, Guernsey (Bailiwick of), Hong Kong, India, Indonesia, Isle of Man, Israel, Japan, Jersey, Macedonia, Malaysia, Mexico, Monaco, Montenegro, Morocco, New Zealand, Russia, Serbia, Singapore, South Africa, Sri Lanka, Switzerland, Thailand, Turkey, Ukraine, United States.

    Outside Europe & Top Destinations
    Countries not included in the Europe and Top Destinations zones and in the eption zone.

  • Exception zone:
    Angola, Armenia, Bahamas, Bhutan, Brunei, Djibouti, Eritrea, Ethiopia, Honduras, Falkland Islands, Kyrgyzstan, Laos, Lebanon, Macao, Maldives, Myanmar, Nepal, New Caledonia, Papua New Guinea, São Tomé and Príncipe, East Timor, Sudan, Togo, Tunisia, and Venezuel

Depending on the option:

• Daily Travel Passport

  You only pay per actual day of use. The daily price from €4.13 is activated as soon as you make a call, send a text message to a country of this  zone, from the European Union or to Belgium, use more than 200 KB of mobile data or receive a call in the "Top Destinations" zone.

  A day of use starts and ends at midnight, Belgian time. Unused minutes, texts and MB are not carried over to the next day.

  The calls are debited per second starting from the 1st second.

  Within the bundle, data volume is billed by increments of 100 KB, as from 200 KB of usage. For usage under 200 KB, and once the volume included in the option has been used up, the standard rate will apply.

  No subscription fee.

  Pay&Go customers must have at least €1.50 of credit on their card to be able to call from abroad.

  Not compatible with other roaming options, nor with business options or rate plans with Closed User Groups (CUG = unlimited free calls between colleagues), VPN and Wireless Office. Not compatible with the Family Calls option. Cannot be combined with Bizz Mobile International. The activation of Daily Travel Passport will automatically deactivate all other roaming options.

• Daily Travel Surf

  Cannot be combined with other options containing data volume usable abroad. Cannot be combined with Bizz Mobile International.

  No subscription fee.

  You only pay per day of use. The daily price (€3.50 or €14.87) is activated on the basis of the zone you are in ("Top Destinations" or "Outside Europe & Top Destinations").

  A day of use starts and ends at midnight, Belgian time. Unused MB are not carried over to the next day.

• 1-Month Travel Passport Top 3
  
  1 GB of mobile data, 100 call minutes and 100 texts for use within and between the United States, Canada and Switzerland and from those countries to the EU (no special numbers). The bundle is also valid for receiving calls in these three countries. Valid 31 days after activation. Calls are deducted from the bundle per minute under and per second as from the 61^st second. Data are deducted from the bundle per KB.

• 1-Month Travel Passport Top
  
  1 GB of mobile data, 100 call minutes and 100 texts for use within and between Top destinations⁽¹⁾ and from those destinations to the EU (no special numbers). The bundle is also valid for receiving calls in the Top destinations. Valid 31 days after activation. Calls are deducted from the bundle per minute under and per second as from the 61^st second. Data are deducted from the bundle per KB. ⁽¹⁾ Top destinations: Albania, Andorra, Australia, Bosnia and Herzegovina, Brazil, Canada, Cape Verde, China, Dominican Republic, Egypt, Guernsey (Bailiwick of), Hong Kong, India, Indonesia, Israel, Japan, Jersey Island, Macedonia, Malaysia, Man (Isle of), Mexico, Monaco, Montenegro, Morocco, New Zealand, Russian Federation, Serbia, Singapore, South Africa, Sri Lanka, Switzerland, Thailand, Turkey, Ukraine and United States of America

• Travel Passport (Intense) Top destinations

  Can be combined with Travel Passport Outside Europe & Top Destinations and all rate plans. Cannot be combined with Bizz Mobile International.

• Travel Passport Outside Europe & Top destinations

  Can be combined with Travel Surf (Intense) Top Destinations, Travel Passport (Intense) Top Destinations and all rate plans.

• Travel Passport World

  Cannot be combined with other roaming options. Cannot be combined with Bizz Mobile International.

  Can be combined with all rate plans.

• Travel Surf (Intense) Top destinations.

  Can be combined with Travel Passport Outside Europe & Top Destinations and all rate plans. Cannot be combined with Bizz Mobile International.

• Travel Surf (Intense) World

  Cannot be combined with other roaming options. Cannot be combined with Bizz Mobile International.

  Can be combined with all rate plans.

Blocking commercial messages using geo-location

Controlling your budget when you’re abroad is not always easy. To help its customers, Proximus has developed roaming offers that respond to this need. However, these offers may differ, depending on the country you are in. Proximus therefore uses and keeps the data of the country you are visiting for 60 days, to keep you better informed. If you object to this, you can text GEO NO to 8888 toll-free. We will make sure your choice is respected.