Abroad

Stay connected without worry wherever you go

Keep your charges predictable when traveling

Within the EU

There are no roaming charges when travelling inside countries that are part of the European Union. This means you can use your mobile plan with the same conditions as in Belgium!

Proximus considers Andorra, Monaco and the UK as also being part of the EU. So there are no roaming charges.

Outside the EU

No more complex roaming options or activations outside the EU.

  • No setup or activation necessary
  • Pay only when there is usage
  • Same conditions as in Belgium for 24h

A Daily Roaming Pass of €4.92 or €9.88 will automatically be activated for a 24-hour period when you:

  • call or text (SMS/MMS) to Belgium or the visited country
  • receive a call from any country
  • surf in the visited country

This will allow you to use the data, minutes and texts of your Belgian subscription in the visited country for a period of 24 hours.

While you are in the visited country, the Daily Roaming Pass does not include:

  • Calls made to other countries than Belgium or the visited country
  • Text messages sent to other countries than Belgium or the visited country

For some countries we cannot ensure cheaper options. There, the regular roaming tariffs still apply.

Still have questions?

For customers with a mobile subscription, the Daily Roaming Pass is automatically activated for a 24-hour period as soon as they:

  • consume mobile data in the visited country
  • make a call to Belgium or to the visited country
  • receive a call (regardless of the calling country)
  • exceed the free limit of 2 SMSes sent, or 2 MMSes sent or received per 24-hour period:
    • 2 SMSes sent to Belgium or the visited country
    • 2 MMSes sent to Belgium or the visited country or received in the visited country
    • The reception of an SMS, regardless of its origin, is always free of charge and does not activate the Daily Roaming Pass

An SMS is sent each time the Daily Roaming Pass is activated. Moreover, you can see the number of Daily Roaming Passes used in your MyProximus application.

For customers with a prepaid card, nothing changes compared to today. They cannot benefit from the Daily Roaming Pass and will therefore be charged for their consumption according to the rates applied by Proximus in the visited country.

It is not possible to deactivate the Daily Roaming Pass, but nothing changes for a customer who does not want to have additional roaming costs. All they have to do, like they do now, is to cut off their mobile data usage and make sure that they do not make or receive any calls (by activating the airplane mode, for example) and that they do not exceed the free limit of 2 SMSes sent and 2 MMS sent to and received from Belgium or the visited country per 24-hour period.

Let's take the case of a Proximus customer travelling to Canada, his Daily Roaming Pass is active. He decides to call an Italian friend. In this case, the rate for a Canada - Italy call applies. All rates are available when you enter your destination country at the top of this page.

No problem, we take into account the usage in each zone. As soon as the total amount of €49.20 in Zone A or €98.80 in Zone B is reached, you no longer have to pay the Daily Roaming Pass and benefit from free mobile sessions within the limits of your Belgian subscription until the end of the calendar month.
Let's imagine a customer who uses his smartphone for 5 days in Zone B and then continues his journey in a Zone A country. He has already been charged 5 x €9.88 = €49.40 in Zone B. He will no longer have to pay for the next Daily Roaming Pass in Zone A and will therefore no longer be charged for the use of his smartphone (within the limits of his Belgian subscription) in Zone A until the end of the calendar month.

If you go from Zone A to Zone B, the amount already paid for in Zone A is taken into account. When using the mobile subscription in Zone B, an additional amount of €4.96 excl. VAT is charged, and the Daily Roaming Pass remains valid until the end of the 24-hour period.

If you move from Zone B to Zone A, the Daily Roaming Pass remains active until the end of the 24-hour period at no extra cost.

We continue to protect our customers from unpleasant surprises when travelling abroad and therefore continue to block mobile data usage when this amount reaches €49.59 excl. VAT (€60 incl. VAT). To further protect you, the Daily Roaming Pass is included in this €60 incl.VAT mobile data usage limit.

If you have reached your mobile data usage limit, you cannot use any more mobile data.
Then two cases apply:

  • If the maximum monthly Daily Roaming Pass amount of the visited zone has been reached before the €60 mobile data usage limit is activated, you will still be able to use your smartphone to make/receive calls and send/receive SMSes/MMSes, under the same conditions as in Belgium for calls to Belgium or the visited country.
  • If the maximum amount of the monthly Daily Roaming Pass of the visited zone has not yet been reached, you can still use your smartphone to make/receive calls and send/receive SMSes/MMSes. Nevertheless, the standard roaming rates will apply. These are available when you enter your destination country at the top of this page.

You can use the Daily Roaming Pass in Zone A for a price of €4.92 per day in the following countries:

Albania, Algeria, Australia, Belarus, Bosnia And Herzegovina, Brazil, Canada, Cape Verde, China, Dominican Republic, Egypt, Faroe Islands, Guernsey, Hong Kong, India, Indonesia, Isle of Man, Israel, Japan, Jersey, Korea (Republic Of), Macau, Macedonia (The Former Yugoslav Republic Of), Malaysia, Mexico, Moldova (Republic Of), Montenegro, Morocco, Myanmar, New Zealand, Puerto Rico, Russian Federation, Serbia, Singapore, South Africa, Sri Lanka, Switzerland, Taiwan (Province Of China), Thailand, Tunisia, Turkey, Ukraine, United States, U.S. Virgin Islands.

You can use the Daily Roaming Pass in Zone B for a price of €9.88 per day in the following countries:

Afghanistan, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, British Virgin Islands, Brunei, Burkina Faso, Cambodia, Cameroon, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Congo, Congo (The Democratic Republic Of The), Costa Rica, Cote d'Ivoire, Dominica, Ecuador, El Salvador, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Iraq, Jamaica + Caribbean, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Laos, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mongolia, Montserrat, Mozambique, Nauru, Namibia, Nepal, Netherlands Antilles (Bonaire, Curacao, St-Maarten), Nicaragua, Niger, Nigeria, Pakistan, Palestinian Territory, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Rwanda, Saint Kitts and Nevis, Saint Lucia, Samoa, Saudi Arabia, Senegal, Seychelles, Sierra Leone, South Sudan, St. Vincent and the Grenadines, Sudan, Suriname, Swaziland, Tajikistan, Tanzania (United Republic Of), Timor-Leste, Togo, Tonga, Trinidad And Tobago, Turks and Caicos Islands, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Vietnam, Yemen, Zambia, Saint Martin (Dutch part).

All roaming charges are covered when you travel in Europe, so you don't need a Daily Roaming Pass in the following countries:

Austria, Andorra , Bulgaria, Croatia, Cyprus, Czech Republic (the), Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Monaco , Netherlands (the), Norway, Poland, Portugal, Réunion, Romania, Saint Barthélemy, Saint Martin (French part), San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom (the).

The following countries are not covered by the Daily Roaming Pass. Standard roaming rates apply.

Angola, Burundi, Comoros, Cuba, Djibouti, Equatorial Guinea, Ethiopia, Guam, Lebanon, Libyan Arab Jamahiriya, Maldives, New Caledonia, Oman, Solomon Islands, Somalia, Syrian Arab Republic, Venezuela, Zimbabwe, Bhutan, Saint Pierre Et Miquelon, Sao Tome & Principe, Turkmenistan, Non-Territorial In-Flight, Non-Territorial Cruise Ships, Falklands.

The following provisions apply insofar as they are not expressly contrary to the specific provisions applicable to the services:

  • Prices excl. VAT.
  • Calls are billed by the second starting from the 61st second.
  • Outside Belgium, the rate of calls and texts to special numbers (including local 0800 numbers) depends on the fees charged by the foreign operator. The national rate does not apply for such calls and texts.
  • Mobile Internet is billed by increments of 100 KB.
  • Calling minutes, texts, and MB are valid in the following countries according to the zones covered by the Daily Roaming Pass:
    • Zone Europe:
      Austria, Andorra , Bulgaria, Croatia, Cyprus, Czech Republic (the), Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Monaco , Netherlands (the), Norway, Poland, Portugal, Réunion, Romania, Saint Barthélemy, Saint Martin (French part), San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom (the).
    • Zone A:
      Albania, Algeria, Australia, Belarus, Bosnia And Herzegovina, Brazil, Canada, Cape Verde, China, Dominican Republic, Egypt, Faroe Islands, Guernsey, Hong Kong, India, Indonesia, Isle of Man, Israel, Japan, Jersey, Korea (Republic Of), Macau, Macedonia (The Former Yugoslav Republic Of), Malaysia, Mexico, Moldova (Republic Of), Montenegro, Morocco, Myanmar, New Zealand, Puerto Rico, Russian Federation, Serbia, Singapore, South Africa, Sri Lanka, Switzerland, Taiwan (Province Of China), Thailand, Tunisia, Turkey, Ukraine, United States, U.S. Virgin Islands.
    • Zone B:
      Afghanistan, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, British Virgin Islands, Brunei, Burkina Faso, Cambodia, Cameroon, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Congo, Congo (The Democratic Republic Of The), Costa Rica, Cote d'Ivoire, Dominica, Ecuador, El Salvador, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Iraq, Jamaica + Caribbean, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Laos, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mongolia, Montserrat, Mozambique, Nauru, Namibia, Nepal, Netherlands Antilles (Bonaire, Curacao, St-Maarten), Nicaragua, Niger, Nigeria, Pakistan, Palestinian Territory, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Rwanda, Saint Kitts and Nevis, Saint Lucia, Samoa, Saudi Arabia, Senegal, Seychelles, Sierra Leone, South Sudan, St. Vincent and the Grenadines, Sudan, Suriname, Swaziland, Tajikistan, Tanzania (United Republic Of), Timor-Leste, Togo, Tonga, Trinidad And Tobago, Turks and Caicos Islands, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Vietnam, Yemen, Zambia, Saint Martin (Dutch part).
    • Exception zone:
      Angola, Burundi, Comoros, Cuba, Djibouti, Equatorial Guinea, Ethiopia, Guam, Lebanon, Libyan Arab Jamahiriya, Maldives, New Caledonia, Oman, Solomon Islands, Somalia, Syrian Arab Republic, Venezuela, Zimbabwe, Bhutan, Saint Pierre Et Miquelon, Sao Tome & Principe, Turkmenistan, Non-Territorial In-Flight, Non-Territorial Cruise Ships, Falklands.

Daily Travel Passport

  • This option is only available for prepaid customers. You only pay per actual day of use. The daily price from €5 is activated as soon as you make a call, send a text message to a country of this zone, from the European Union or to Belgium, use more than 200 KB of mobile data or receive a call in the "Top Destinations" zone.
  • A day of use starts and ends at midnight, Belgian time. Unused minutes, texts and MB are not carried over to the next day.
  • The calls are debited per second starting from the 1st second.
  • Within the bundle, data volume is billed by increments of 100 KB, as from 200 KB of usage. For usage under 200 KB, and once the volume included in the option has been used up, the standard rate will apply.
  • No subscription fee.
  • Pay&Go customers must have at least €1.50 of credit on their card to be able to call from abroad.

Controlling your budget when you’re abroad is not always easy. To help its customers, Proximus has developed roaming offers that respond to this need. However, these offers may differ, depending on the country you are in. Proximus therefore uses and keeps the data of the country you are visiting for 60 days, to keep you better informed. If you object to this, you can text GEO NO to 8888 toll-free. We will make sure your choice is respected.

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