Customer number, activation code and date

Are you looking for one of these details to sign up to MyProximus? Or do you need your customer number when calling our customer service?

Check your payment statement, your bill or welcome letter:

  • On your bill or payment statement for your Internet, TV or fixed-line subscription, you will find, under the header 'Your bill online?' or 'Your payment statement online?',  your customer number (9 digits), activation code (8 characters – numerals and capital letters) and date. NB: only use the activation code and date of a document that is not more than 1 month old.
  • Your welcome letter also mentions these details but be aware that this letter is valid for only 1 month.
  • If your bill is only for mobile numbers, you will find your "Customer account" (8 digits) at the top.

Receive them by SMS or by post:

Please request this online or call us:

  • Online: Give your Proximus fixed-line or mobile number.
  • If using your Proximus fixed line, call 0800 55 263 (for private customers only).
  • If using another line, call 0800 55 800 (only for requests to receive the details by post).

We will then send you the details either by SMS to your Proximus mobile number or by post to your billing address.

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