Do you have to pay a termination penalty?

Do you have to pay a termination penalty when you cancel your contract before term?

If you have maximum 5 lines, you can cancel a contract for a Classic phone line, for Internet or for TV subscribed after 16/07/2012 when you want, without termination penalties, in writing and with 30 days advance notice.

  • Have you received a discount on a device when subscribing?
    If you have received a discount on a device (mobile phone, TV set, etc.) when subscribing, then you have a contract of at least 24 months.
    If you terminate your contract prematurely, you must pay the remaining amount of the device as stated in the table you received when subscribing.
  • Do you hire a device from Proximus?
    If you hire a device (tablet, telephone, etc.) from Proximus, then you have a 24-month contract.
    If you prematurely terminate your contract, you must pay a termination penalty. This penalty is equal to the hire fees still due until the end of the contract.

Did you find this helpful?



Didn’t find an answer? Join our community where customers and experts help each other (in French).