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Tuttimus

Tuttimus

The all-in for everyone

to surf, watch TV and call unlimited fixed and mobile

Go on, choose your Tuttimus!

Already customer?

I am already a customer and want to benefit from Tuttimus.

No problem! Order Tuttimus and your current subscriptions will be modified with this new configuration.

You will continue to benefit from the old options when you take out a Tuttimus. If the option forms part of the advantages offered in the Tuttimus, it will be automatically included in your Pack. If the option does not form part of the advantages offered in the Tuttimus, you will continue to pay a supplement on top of your Pack.

I want to add or change an option in my existing Pack without taking Tuttimus.

It's possible! All options are compatible with the old and new Packs. Each extra option will be offered at the catalog price based on your type of Pack.

I am interested in Tuttimus. What will happen to my current promotions if I order?

If you benefit from a joint offer (mobile subscription + smartphone), you keep your promotion (the conditions and number of products remain the same).
Some promotions (but not all) are compatible with Tuttimus. Don't hesitate to call us on 0800 55,800 or visit one of our points-of-sale to find out if you can keep your promotion.

I already have a Pack with a mobile subscription but I want to change my mobile subscription or add another one to my Pack.

First you have to change your Pack and opt for Tuttimus by adding up to 6 mobile subscriptions to your Pack.

How do I obtain my free blockbuster per month?

Your Tuttimus gives you access to one movie per month from a catalog that is constantly updated. You will find this catalog by clicking "On demand" on your remote control > “Movies” > “Blockbuster gift”

It’s so simple to order online!

  • Select a time when the engineer can come

    Place your order and we’ll provide the installation adapted to your needs. If a technician needs to install your Tuttimus you can simply choose the time and day, even on evenings or Saturday, handy!

  • Select the date for us to deliver your device

    We will deliver, for free, your device to the address where your Tuttimus is installed. Choose the time that best suits you: up to 22.00 hours on weekdays and to 18.00 hours on Saturdays.

  • Confirm your order, without paying online

    Your device will not be invoiced until your next bill. So you don’t have to pay anything on delivery either.

  • Our technician will take care of the rest. No stress.

    Once your Tuttimus has been installed, you can immediately surf the internet, make calls and watch Proximus TV without worries.

FAQ

How will I receive my new device?

You will receive your new device immediately in the point-of-sale when you place your order.

In the case of distance selling (via the web, customer service, door-to-door sale, etc.), your new device will be delivered to your home, free of charge, max. 30 days after the installation of your Internet. You can choose the delivery date when you place your order. This date must be at least four working days later than the order date.

For a home delivery, can I choose the address to which the device will be delivered?

No, this is not possible. The device will be automatically delivered to the installation address of your Proximus products.

Do I have to be present at the chosen date in case of a home delivery?

Yes, it is important that you are at home to take delivery of your device and to sign the delivery note. If you are unable to be present, you can give a proxy to someone. You will find a proxy document on www.proximus.be/mandate. Please also give this person a copy of your identity card.

How do I pay for my device?

If you purchased your device in a point-of-sale, you will need to pay for your device directly in the point-of-sale. Electronic payment by bank card or credit card is required.

If you purchased your device in a distance sale (via the web, customer service, door-to-door sale, etc.), your device will be charged to your first Proximus bill. You do not, therefore, have to pay on delivery at your home.

Conditions

Footnotes
  1. Unlimited fixed Internet data: for personal use only and in accordance with the General Terms and Conditions of Proximus. If the customer has used up his 500 GB, his Internet speed will be reduced until the first day of the following month, unless he activates an Extra Volume of 150 GB for free via MyProximus. More info on www.proximus.be/internetpolicy
  2. Fixed Internet speed: the indicated maximum speed is a theoretical speed. In practice, it cannot be attained by all customers. The download speed in your home will depend on the distance between the connection point and the exchange, the availability of VDSL, your IT installation, and the indoor cabling. To surf at maximum speed, these factors must be optimal. The use of Wi-Fi can also reduce your surfing speed. Go to www.proximus.be/vitesseinternet to discover the surfing speed in your home.
  3. Free Netflix for 3 months: offer valid from 17/10/2016 through 31/12/2016 for all customers who subscribe to a Familus or Tuttimus Pack. Eligible customers will receive their Netflix gift code within 10 business days of subscribing, by e-mail, letter or text message (depending on the contact details we have). The Netflix gift code is activated on www.netflix.com/specialoffer. Only one code will be provided per customer. The Netflix gift codes expire on 15/02/2017. The offer has a cash value of €29.97, which corresponds to 3 months of the "2 stream Netflix" service (Netflix on two screens). You can apply the value of the offer to a different plan, or other services offered by Netflix. Exchanges of this kind may alter the duration of the offer. With the exception of the above-mentioned exchange, the offer cannot be exchanged (e.g. for Netflix gift subscriptions). The offer cannot be reimbursed and is subject to the existing legislation. The Netflix service price plans are subject to change. If the price plan of the Netflix service should change before you use your gift code, while this offer is valid, you will be entitled to the equivalent total value for the new price plan. Valid for the full term of the contract between Netflix and Proximus, and subject to changes imposed by Netflix. For more details, surf to www.netflix.com/termofuse Proximus makes Netflix available, not just via the Proximus TV decoder, but also on a computer and other devices connected to the Internet. To watch Netflix on Proximus TV, customers must have an Internet subscription and TV subscription from Proximus.
  • Favorite app: the Mobilus subscription in a Tuttimus or Familus Pack entitles you to unlimited data in Belgium for an application of your choice from a defined list. The customer can choose only one app and can change it once a month in MyProximus. Limits may apply for certain apps. For more info, see www.proximus.be/support. The general terms and conditions of the applications shall remain applicable. The protection measure against bill shocks shall apply for the favorite app. Proximus has made a selection of the most popular applications around. Proximus reserves the right to modify the offer with two months' notice.
  • Unlimited usage: for private use only and in accordance with the General Terms and Conditions of Proximus.
  • Blockbuster: free blockbuster (on-demand movie) in a Tuttimus and Familus Pack. The customer can choose one movie per month from an exclusive selection. The free movie can be rented any time of the month. When the rental is activated, the movie is available for 48 hours. An unused free movie from a given month cannot be carried over to the next month. The catalog is updated regularly.
  • TV bonus option: the customer can only choose one TV bonus from a defined list and can only change it twice a year. Proximus reserves the right to modify the offer with two months' notice.

Calling without counting the minutes :

  • Free Calls: unlimited calls for private use only and in accordance with the General Terms and Conditions of Proximus. 
  • Free Calls National: unlimited calls to fixed lines in Belgium. For personal use only, in accordance with the General Terms and Conditions of Proximus. 1,000 minutes to Belgian mobiles during off-peak hours. After that, Classic rates apply. Calls during peak hours to a fixed or mobile number in Belgium: €0.74/call incl. VAT. Cannot be combined with other options granting discounts on national calls. Not valid for calls to premium numbers (07x, 09xx, except for calls to and from the PhoneMail service). Maximum 2 Free Calls National per customer.
  • Free Calls International: Calls to fixed and mobile numbers (max. 2,000 min/month) to most European countries² as well as the United States and Canada, and to fixed lines in Morocco and Turkey during off-peak hours. After that, the per-minute price applies: connection charge of €0.1143/call , and €0.25/minute to fixed lines and €0.55/minute to mobiles . Option valid only for the fixed phone on the Phone line. No more than 2 options per customer and only for personal use in accordance with the General Terms and Conditions of Proximus. Cannot be combined with other options granting discounts on international calls.

    Off-peak hours: Monday to Friday from 5 p.m. to 8 a.m. and all day on weekends and public holidays.

    Peak hours: Monday to Friday from 8 a.m. to 5 p.m.

    List of 39 foreign countries: Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom + Andorra, Faroe Islands, Iceland, Liechtenstein, Monaco, Norway, San Marino, Switzerland + Morocco, Turkey, Canada and United States.

  • Free Family Calls: unlimited calls 24/7, only between the fixed and mobile numbers (except for Full Control subscriptions) that form part of the Tuttimus Pack to which the customer has subscribed, with up to 6 mobile numbers per Pack. Unlimited usage for private use only and in accordance with the General Terms and Conditions of Proximus.
  • TV Replay, TV Replay+: free of charge for all customers who already have or who opt for Familus or Tuttimus. The availability of TV programs and TV Replay depends on the television channels and any authorizations they may have received to exploit said programs. Also available on a PC, tablet and smartphone via the Proximus TV app. The list of channels available in TV Replay on Proximus TV and the Proximus TV app, as well as the specific terms and conditions, can be found on www.proximus.be/tvreplay. TV Replay is not available for Scarlet customers.
  • Proximus TV: For more information about the availability of Proximus TV, HD coverage, the possibility to connect several TV sets, or the offer of channels and packages in your region: www.proximus.be

  • Wi-Fi Hotspots and Smart Wi-Fi: every person who connects to a Wi-Fi Hotspot must have registered for the service and accepted the general terms and conditions. Smart Wi-Fi is included in the Packs with Mobilus and can be activated via the MyProximus/Network app (no login required).

Mobilus

  • Advantages of Mobilus in a Pack: monthly reduction valid for the Mobilus S and L subscriptions and extra data for Mobilus M, while the customer keeps his contract. You can add up to 6 mobile phones to Packs with the same advantages. All the information about our Packs can be found on proximus.be/mobileinpack.
  • Protection measure: to avoid bill shocks, the service is blocked if the customer goes over his bundle limit by €60. If he wishes, the customer can unblock his service by contacting our customer service.
  • Calls and textswith Mobilus to all fixed and mobile networks in Belgium, except for premium numbers (voting lines, 0900 numbers, etc.). Calls are billed by the second starting from the 61st second.
  • Unlimited usage for personal use only in accordance with the General Terms and Conditions.
  • Internet (data): the data included is valid only in Belgium. Usage within and outside the subscription is billed per 1 KB Once your subscription credit has been used up, calls and MB will be billed according to the applicable rate plan. Unused minutes and MB cannot be carried over to the next month. L'option Data & Travel n’est pas compatible avec les options roamings suivantes : Proximus International Call, Vodafone Preferred, Bordering Countries, Vodafone Eurocall, Bizz Mobile Europe, Bizz Mobile Europe +. 4G : profiter du réseau 4G Proximus nécessite un appareil compatible.

  • Mobile Coverage Extender in a Tuttimus Pack : The Mobile Coverage Extender (value: €5/month) is only included for customers who have a Tuttimus Pack with at least one Mobilus L - 10 GB. Maximum 1 Mobile Coverage Extender per customer For use in Belgium only, in accordance with the general terms and conditions. The MCE can only be ordered and installed on a Proximus fixed Internet line and must be used by a Proximus mobile customer. Mobile usage via the Mobile Coverage Extender is billed according to the applicable rates for the mobile subscription. Up to 4 simultaneous users. Maximum Proximus 3G coverage of 200 m². The Mobile Coverage Extender is and remains the property of Proximus. If the service is terminated, the customer must return the device to Proximus. You will find more information and the terms and conditions on www.proximus.be/mobilecoverageextender

  • Wi-Fi Extender Starter Kit and Tuttimus Pack: The Wi-Fi Extender Starter Kit (value: €99.99 – incl. Recupel charge) is only included for customers who have a Tuttimus Pack with at least 1 Mobilus L 10 GB. For use in Belgium only, in accordance with the general terms and conditions. Maximum 1 Wi-Fi Extender Starter Kit per customer.
  • Free installation: free installation by a technician (value: €59) for new Tuttimus customers.
Promotion conditions

Promo smartphone + Mobilus+Phone subscription:

VAT price, Auvibel tax and €0.05 recycling tax included.

Offer valid from 14/11/2016 through 31/01/2017 for all new customers who subscribe to a 24-month contract for Mobilus+Phone 20, Mobilus+Phone 35 or Mobilus+Phone 55.While stocks last. Once the stock is used up, it will not be replenished.

One smartphone per customer. Offer cannot be combined with other promotions, except for the Tuttimus Pack promotion as of the second added mobile. Payment by bank card only. By subscribing to this Proximus joint offer, the customer agrees to all the conditions of the offer and to paying by direct debit all amounts due to Proximus in the context of all other services provided by Proximus (due and past-due bills). Should the bank reject this payment, Proximus reserves the right to demand payment by bank transfer and charge the Customer for this rejection based on the applicable rates.

Allow up to 30 days for delivery, from the subscription activation date and the receipt of the smartphone. You will find more information and the conditions of the mobile rate plans on www.proximus.be. iPhone is a registered trademark of Apple Computer Inc.

Promo €17 discount:

Offer valid from 14/11/2016 to 31/01/2017 for customers who do not yet have Internet through Proximus and who opt for Internet in a Familus or Tuttimus Pack: €17 discount for 6 months. The Familus M Pack with Internet, Proximus TV and fixed telephony costs €50/month for 6 months instead of €67. The Familus L Pack with a TV bundle costs €57.95/month for 6 months instead of €74.95. For all other Pack prices, consult the proximus.be website. The installation by a technician (of a value of €59) is included. Cannot be combined with other current promotional offers. This promotion is not compatible with the Smart+ FullControl blocked subscriptions.

Promotion conditions gift

Offer valid from 14/11/2016 until 31/01/2017 for new and existing customers who opt for at least one new product (Internet, TV, fixed phone or Mobilus S/M/L subscription) in a Tuttimus Pack with a new 24-month contract. Valid while stocks last. Once the stock is used up, it will not be replenished. One TV set or one smartphone per customer. Offer cannot be combined with other current or old Proximus promotions (incl. joint offers), except for the Mobilus+Phone promotion, valid as from the 2nd mobile subscription added to the Tuttimus Pack. Installation by a technician is included (instead of €59). If you opt for a joint Proximus offer, you accept all the terms and conditions of that offer and pay all your Proximus subscriptions by direct debit. If the bank refuses the direct debit, Proximus is entitled to demand payment by bank transfer and, if necessary, to charge you "chargeback" costs based on the applicable rates. Only payments by bank card are accepted.

Contact us
  • Call us on 0800 55 405(option « Become customer »)

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