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Frequently asked questions about fiber to your building

Generalities

Fiber is the technology of the future and uses light to transport signals. It is therefore much faster than the traditional copper cables.

The last stretch, from the street to your building, still had traditional cables.We’re changing that, so you can enjoy the best possible network experience. A large part of the Proximus network today consists of optical fiber.

With fiber, you benefit from an ultra-fast Internet connection, without any loss of quality, and no matter with how many people or devices you’re surfing simultaneously.

With fiber, you benefit from a super-fast and stable Internet, ultra-low latency, the sharpest image on all your screens and more importantly, you are ready for the future!

  • Super-fast and stable Internet: whether finally downloading that movie you were looking forward to for such a long time, or uploading that important presentation, etc., in a fiberhome you can do all that without having to wait a long time, regardless of the number of devices connected.
  • Ultra-low latency: every millisecond counts in online gaming. In a fiberhome you are one step ahead of your opponents.
  • The sharpest image on all your screens: whether you watch things on TV, your tablet or your smartphone, in a fiberhome you see everything in the best image quality.
  • Ready for the future: we control more and more devices in our home via the Internet. A fiberhome takes this evolution in its stride.

In the long term, this new network will replace our traditional copper network.

Check whether fiber is available for your home.

If it is, you will be invited to request your connection to our fiber network and to activate your products.

If fiber is not yet available for your home but Proximus is planning to lay fiber in your street, fill in our form in order to be contacted by one of our staff members to discuss the next steps.

Finally, given that we are rolling out fiber in several phases, your home may be located in an area where works have not yet been planned or in a district in which we are unable to install fiber for technical or administrative reasons.

Installation

We start by laying our optical fiber cable in your street and then bring it all the way into your house or building.

One of our technicians will then install a fiber connection point inside your home and that's it: you can surf, stream and game at the speed of light.

Want fiber in your building? Follow these steps:

  1. Check your address
    Go to our online address checker to see if your home or business is in a fiber zone.
  2. Register
    Discover our fiber packs. Your home or business is in a fiber zone? You will be automatically directed to our registration form. Fill in the form and we will call you back as soon as possible.
  3. We contact you
    Have you registered? One of our employees will call you to give you more information (e.g. the period in which the installation will probably take place). The installation usually takes place within one to six months.
  4. Make an appointment
    Just before the works in your neighbourhood begin, we will call you to make an appointment.
    Appointments are always confirmed by e-mail and can later be viewed or changed via the personal link contained in the e-mail, or by calling 0800 33 007. Appointments can only be cancelled by phone.
  5. We install fiber in your street
    The fiber connection is free of charge while works are being carried out in your street. After the works have finished, it's still possible to have fiber installed but you will be charged for this.
    The installation comes with no purchase obligation. You don't even have to be a customer, and you don't need to become one if you don't want to. By having a fiber connection installed you can be sure that your home will be future proof.
  6. Activate your products
    For more information about our products and promotions, visit a Proximus Shop near you. You can also call us toll-free on 0800 33 007.

Yes, your connection to fiber is completely free of charge while works are underway in your street, whether you are a Proximus customer or not.

To benefit from the advantages linked to fiber, activate your fiber products with us to surf, stream and game at the speed of light.

We always confirm appointments by email.

To view or change your appointment, click the personal link in the email you received. It is only possible to cancel appointments by telephone on 0800 33 007.

Availability

Check whether fiber is available for your home.

If it is, you will be invited to request your connection to our fiber network and to activate your products.

If fiber is not yet available for your home but Proximus is planning to lay fiber in your street, fill in our form in order to be contacted by one of our staff members to discuss the next steps.

Finally, given that we are rolling out fiber in several phases, your home may be located in an area where works have not yet been planned or in a district in which we are unable to install fiber for technical or administrative reasons. In this case, you will also be invited to fill in a webform to be informed as soon as fiber will be available for your home.

Would you like more information? Visit a Proximus Shop near you or call us at 0800 33 007

Check, based on your address, whether Proximus is planning to install fiber in your street.

As the fiber roll-out takes place in several phases, your address may not (yet) be part of an area in which works are planned. It could also be that your home is located in a district equipped with fiber but we are unable to bring fiber into your home for technical or administrative reasons (refusal by the syndic, for example).

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