Our experts are available exclusively for you, in one click, in MyProximus via the app or the web. And everything goes much faster.
Your exclusive customer service
Included in Business Flex
No more frustrations
5 reasons why our 62,300 customers are more reassured
As an entrepreneur, you don't have time to repeat the same question over and over again. Your business can't wait.
Thanks to your exclusive customer service, no more long waiting times, no more transfers from one person to another and no more trips back and forth to solve your problem.
During working hours, you will be in contact with an expert within 2 minutes. Need to contact us in the middle of the night? You will get help immediately. 24 hours a day, 7 days a week.
Our team of 60 people have together undergone more than 2,000 hours of training to become specialists. So, they can answer your question quickly and accurately.
First, we carefully capture your question. Afterwards, you get one contact person who will help solve it and who you can always get back to if needed.
Your contact person is not available? The entire team has access to all the details of your question and can intervene at any time.
Often, a question is solved immediately during the first contact. If not, we keep you always informed via MyProximus. So, you don't always have to ask us for an update. You are in control.
Get access to an expert, with 1 click
It’s quite simple
This service is exclusively available for Business Flex customers via the MyProximus application. Companies with more than 10 employees don’t have access to it but can contact the Enterprise Care team or their Proximus Enterprise partner.
This service is available from Monday to Saturday from 8:00 to 18:30.