Frequently asked questions about Digital Marketing

Business Booster in general

Are you interested in Business Booster?

  1. Simply fill in this form and a Proximus digital advisor will contact you by phone.
  2. He or she will inform you of the different formulas available, analyse your situation with you and make a proposal according to your needs and expectations.
  3. Once you have validated the proposal, the order will be registered and an initial telephone meeting will be scheduled with your digital coach.

Yes, you can combine several Business Booster services. Our digital advisors are at your disposal to assist you and to offer you the personalised and evolving formula that will meet your needs, today and tomorrow.

Every month you will receive a report by email in which you can see the performance of your digital services. Whatever your Proximus digital service, we will provide you with detailed and useful information that will allow you to approach your digital strategy as a real Business Booster.

Yes, you can ask us to switch to another plan at any time.

Online publicity with Advertising Booster

Creating, monitoring and optimising digital advertising campaigns requires technical knowledge and time for daily supervision. By entrusting the configuration of your campaigns to your certified digital coach, you ensure that your campaigns are successful and you can focus on your business with complete peace of mind.

Appearing in the search results associated with your company name does not mean that many people will find you. It is important to remember that most people are looking for a business associated with a locality. Check this, and if you find that your local competitors are showing up better than you in the results, advertising on Google may be a good choice.

Advertising on Google will give you an immediate high ranking, even if your site is naturally poorly ranked, and will definitely bring in extra leads.

Online advertisements on Google, Facebook and Instagram are clickable. You must provide a link to which you will redirect your audience.

The most common and effective choice made by businesses that advertise digitally is to link to their own website. If you don't have one yet, Proximus can help you create one with the Website Business Booster service. Alternatively, you can redirect your audience to a page in a directory or to your page on social networks.

Online selling with Webshop

Webshop does not charge a commission per sales transaction. This is so rare that it is worth mentioning!

To make sure that your webshop will be suitable for your business, it is important to carefully prepare your first meeting with your digital coach. It is during this meeting that you will agree on precise specifications. Beyond the presentation of your activity, your company, your products and/or services, you must determine the fundamental elements. Here are the elements you should not forget:

  • Prepare a few product sheets to arouse your customers' interest and encourage them to buy: write a short description, select a quality photo, don't forget key elements such as price, taxes, dimensions, weight, composition.
  • Define the payment methods and delivery options you will offer your customers.
  • Think about establishing your general terms and conditions of sale: they mention essential information that your customer must accept before finalising their purchases, such as the return policy or the refund. Find out more on the internet or on a legal platform.

Webshop is configured with a secure payment experience and the most suitable payment methods: Bancontact, Apple Pay, or Mastercard or via bank transfer Belfius, ING, CBC/KBC...

It is possible to include a delivery module with many options in terms of carriers (Bpost, UPS, ...) and delivery method (home delivery, in shop, click & collect, ...).

Regardless of the webshop formula you choose, you will receive coaching, assistance in adding your first products and guided explanations that will enable you to manage your shop (product management, price updates, stock updates, etc.) yourself in complete simplicity from a portal and an application.

A digital coach is always available by email and phone during office hours to assist you. With the Advanced and Pro packages, changes to your webshop can be delegated to your dedicated digital coach on request.

Easy, if you already have a website with Proximus (Website Business Booster, Bizz Online...) we add your Webshop to your existing site.

Yes, we create your webshop and send you all the necessary elements to integrate it on your current website (compatible with Wordpress, Weebly, Wix, Joomla). Please note: You will be responsible for the integration of the webshop into the external website (excluding Business Booster). You can also opt for a combined Business Booster Website + Webshop offer.

The Business Booster Webshop is a ready-to-use e-commerce module that can be integrated into a website. If you do not have a website for your business yet, we can offer you a combined Business Booster Website + Webshop package, or we can create a one-page website to present your Webshop.

Online visibility with Visibility Booster

Both Visibility Booster packages allow you to be easily found online: management of your online presence on Google, social media and more than 10 directories of your choice and also a web page on which you can present your activity, without having your own website. With this increased visibility your customers will not miss you anymore.

The Visibility Booster Advanced package allows you to go even further by allowing you to get in touch with your customers and prospects: this package includes an instant messaging service, a contact form, an online booking module and help in managing your e-reputation.

Your company will be present on more than 10 different platforms:

  • Google: Google Search, Google Assistant, Google Maps
  • Apple: Siri, Apple Maps
  • Facebook
  • Instagram
  • Foursquare
  • Automotive GPS: Waze, TomTom, Volkswagen, Audi, BMW, Bosch, Ford, Mercedes, Toyota, General Motors
  • ...

Competition is fierce on search engines like Google. To get your website to the top of the search results, there are two techniques available to you:

  • Search Engine Optimisation (SEO): applying a set of web techniques that will optimise your website's ranking in the long term. SEO is included in the Website Advanced and Pro packages. If you do not have Website Business Booster, we can still help you to develop your natural referencing.
  • Search engine advertising (SEA): creating paid advertisements on social networks. The advantage of this technique is that the results are immediate.

Our digital coaches can also help you with this. To find out more, fill in this contact form.

Online presence with Website

To be sure that your website will correspond to your image and that it will showcase your know-how, it is important to carefully prepare your first meeting with your digital coach. It is during this meeting that you will agree on a rich and precise set of specifications.

Beyond the presentation of your activity, your company, your products and/or services, your practical details (schedules...) you must determine the fundamental elements. Here are the elements not to be forgotten:

  1. What is the goal of your website: do you only want to provide your customers information about your company, build customer loyalty, attract prospects or do you also want to sell your products and services online?
  2. Who is your target group: do you focus on individuals or professionals? Where do they live? How old are they? You need to answer these questions for yourself before you create a site.
  3. What do your customers want to know: the content of your site should answer this question as clearly as possible, think of some keywords that match their common searches. Think carefully about the photos and videos you put on your website. They make your site more attractive and ensure that visitors stay longer.
  4. How should your customers get in touch with you: by phone, via a contact form, by email, social networks?
  5. Do you already have design preferences: If you already have preferences, now is the time to tell us. What is your company's visual identity? Do you already have elements available: logo, images, videos?

Regardless of the website package you choose, you will receive coaching and guided explanations that will enable you to easily make changes (text, image, etc.) yourself from a portal and an application. Of course, these changes can be made by your digital coach as they are included in all website packages.

No, it will be transferred and used for your Website Business Booster. All services related to this domain name will remain active until the transfer. Your digital coach will help you find the transfer code at the right time.

No, you have to translate the texts for your website yourself. However, translation is possible but not included. The following languages are available: French, Dutch, English, German.

We offer additional services for content creation: logo creation, text writing, photo shoot, video... To find out more, fill in this form and a Proximus digital advisor will contact you.

Competition is fierce on search engines like Google. To get your website to the top of the search results, there are two techniques available to you:

  • Search Engine Optimisation (SEO): applying a set of web techniques that will optimise your website's ranking in the long term. SEO is included in the Website Advanced and Pro packages. If you do not have Website Business Booster, we can still help you to develop your natural referencing.
  • Search engine advertising (SEA): creating paid advertisements on social networks. The advantage of this technique is that the results are immediate.

Our digital coaches can also help you with this. To find out more, fill in this contact form.

Digital marketing

Online advertising

Online selling

Online visibility

Website

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