Live webinar 1 - How to respond to changing customer behaviour
Published on 15/03/2021 in Events & activities
Consumer behaviour and expectations changed a lot in the last 10 years. This impacts the way we do business, but also what we expect from each other.
What am I going to learn?
1. Consumer & technology trends impacting the way we do business
2. Introduction on topics such as:
- The service economy: from selling products to selling services
- Global vs local: competition can come from everywhere
- Omnichannel: when your shop and webshop are merging
- Personalization: power to the consumer
- Moments that matter: the right message, to the right audience on the right time
- Tool: Google trends - understand what is trending based on Google data
The webinar is only available in French & Dutch.