No more Wi-Fi trouble for Fab Ken

Published on 11/09/2018 in Your stories

Since the creation of their hair salon, Ken De Sutter and Fabian Defraire have managed everything themselves. Their hair salon. Their client leads. Their administration. Their communication. Even though none of it is their thing.

No more Wi-Fi trouble for Fab Ken

Take changing the password of their modem. Not an easy task. The hairdressers got grey hair from that. Fortunately they are fans of Proximus. And we? We’re fans of them.

Human and generous

“What I love about this business is the creativity, even for a simple hair cut. And the human side of it,” Ken tells us. “Our clients are a great mix.” Every Sunday before Christmas, the salon and their clients get together to provide a little extra for the less fortunate: “Fab and I do their hair for free, we hand out clothes and food which our clients have collected. And they’re queuing up outside every time!”

Every client is unique

Fabian mainly does dry cuts, while Ken prefers to work on wet hair. Aside from that, both gentlemen share the same passion for their trade. To them, each and every customer is unique. And even though they’re fully up to date on the latest trends, they take pride in finding the hairstyle that is exactly right for every customer’s personality. That’s tailor-made service, indeed. It’s why Ken also appreciates Proximus: “They offer us a solution that exactly matches our needs.”

“I opted for a Bizz Pack, the right choice for me”

Following the advice given by his Bizz Expert, Ken opted for a Bizz pack with internet, fixed and mobile telephony. “When I’m not here, I transfer calls to my mobile phone. I can even play my fixed phone’s voicemail on my smartphone. That’s really good.” And internet is important to his customers as well: “They want to be able to read their mails while their new hair colour sets.”

Loyal Proximus customers since forever

Just like his customers, the hairdressers are very loyal. “The service is excellent. With Proximus, you never have any surprises, everything is clear and you can count on getting quality.” Ken adds: “I want a solution that works, so I can concentrate on my customers. And that’s what I have now. So why would I change?”

“I’d rather cope with hairdo’s than Wi-Fi problems.”

Everything went well for the pair… until the day they wanted to change their Wi-Fi passwords. “We called the Proximus helpdesk for assistance, but that didn’t do the trick. We simply couldn’t get the rotten password changed. So whenever customers asked for the password, we we’re in Wi-Fi hell. Because the existing password was really complicated, something like H3jg8x!v4Qp.”


Fortunately, Ken’s Bizz Expert was able to fix a rendezvous with a Proximus technician. He did a complete and free check-up of their whole installation and all of their devices. And he also checked the configuration and security of their modem. Problem solved!

Want to see, like Ken, what your Bizz Expert can do for you? Have a look right here

Proximus Business


Other articles of Proximus Business
Need help?

Questions about our offers?

An advisor is at your service