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Your mobiles transferred to a better bill or payment statement?

Did you have a separate bill for one or several mobile numbers only and have these recently been transferred or they will be transferred shortly to a bill or payment statement with a new format?  This is because Proximus is switching to a new billing system. What does this change mean for you?

Your new bill or payment statement

Your new document will have a different look. We'll be happy to explain things to you about your new bill (for business customers) or payment statement (for private customers). Please be aware of the following:

  • The change will take place in three steps and once only, your amount may vary.
    1. At the usual time of the month First period in example, you will receive a bill with the old layout for the final time.
    2. A little later, you will receive the transition bill or transition payment statement with the new layout Second period in example. It runs from the closing date of the previous bill to the end of the ongoing month. Just this once, this period will be shorter (example A) or longer (example B) than one month: similarly, your subscription amount will be different to what you're used to. Note: In example A, you will receive 2 bills or payment statement in a short period of time.
    3. The following month, you will find the usual subscription amount again since you will now be billed per calendar month Third period in example, i.e. from the first day of the ongoing month until the end of the ongoing month.

      Example A
      Timeline for a new bill shorter than one month

      Example B
      Timeline for a new bill longer than one month

  • The date on which you receive your bill or payment statement may vary: you may now receive it on a different day of the month.
  • After the transition bill or transition payment statement, a new period for your bill or payment statement will apply: you will now be billed per calendar month, i.e. from the first day of the month until the last day of the month.
  • From now on, you pay your subscription for the current month and your consumption (if you exceeded your bundle) of the previous month. You will see both amounts and both periods clearly stated on your bill or payment statement in the new layout.
  • The bank account number has changed. Make sure you pay the amount due on your payment statement or bill to the new bank account number BE61 0001 7100 3017.
  • Your customer number has changed. Nothing changes for you. This is simply a new identification in our systems.
  • On your new bill or payment statement, you can no longer see which numbers you have called. But this is possible digitally:
    • Are you a private customer? text "SHOW" to 8787, one-off, on each mobile phone for which you want to see call details. After 24 hours, you'll be able to consult the usage details of your payment statement on MyProximus (only via the website).
    • Are you a business customer? You can consult the usage details of your bill on MyProximus (only via the website).
Receiving your bill or payment statement
  • Did you previously receive your bills through the post? Then nothing will change: you will continue to receive your bill or payment statement through the post. Tip: save paper and opt to receive your bill or payment statement by e-mail.
  • Did you previously receive your bills by e-mail and/or SMS? Then you will automatically receive an e-mail asking you to confirm that you wish to continue to receive your bills in this way. Open the e-mail and respond by clicking on one of the pictures.  You will then continue to receive your bill or payment statement by e-mail. If you want, you can later get your bills or payment statements sent to a different e-mail address.
  • Did you previously receive your bills via Zoomit? Then nothing will change: you will continue to receive your bill or payment statement in your Internet banking system and, if you have configured it to do so, you will receive an e-mail from Zoomit to notify you each time a new bill or payment statement has been issued.

Paying your bill or payment statement
  • Do you pay by bank transfer? The bank account number has changed. Make sure that you pay the amount due on your payment statement or bill to the new bank account number BE61 0001 7100 3017.
  • Do you pay by direct debit? Your current direct debit will be stopped and automatically replaced by a new one. On your bill or payment statement it mentionned when the amount will be debited from your account: "Your financial institution has been requested to transfer this amount ..." or "The amount will be debited from your account...".
  • Do you pay by credit card? It is no longer possible to pay with a credit card. Opt to pay by direct debit or via another payment method.
Your access to MyProximus
Did you already have access to MyProximus?

In that case, you can log in to MyProximus with your existing access data (via username, mobile number or itsme).

  • If you previously saw only your own mobile number in MyProximus, log in to the MyProximus website with your mobile number or automatically monitor your usage with the MyProximus app.
  • If you previously saw all the mobile numbers of your business or family in MyProximus, log in as the administrator with your username. This username is indicated on the first page of your new bill or payment statement. In MyProximus you can manage your bills, usage, options, points, etc.
    • If you can no longer view your old bills and want copies, contact us at 0800 55 800 and follow the instructions of the options menu (Option 1 – then 3) to receive them.).
    • As an administrator, would you like to see, for every mobile number, which numbers have been called and texted, and how much data has been used, just like before?
      • Are you a private customer? Text "SHOW" to 8787, one-off, on each mobile phone for which you want to see call details. After 24 hours, you'll be able to consult the usage details of your payment statement on MyProximus (only via the website).
      • Are you a business customer? You can consult the usage details of your bill on MyProximus (only via the website).
Did you not yet have access to MyProximus?

With MyProximus you can not only monitor your personal mobile usage, but you can also manage your bills or payment statements, activate pay-for options, etc.

  • Do you want to monitor only your own personal usage? Use the MyProximus app for this; you don't have to register.
  • Do you also want to manage your bills and payment statements, activate pay-for options, etc. for yourself and for your family or business? In that case,  register for MyProximus via the website (need help?) and become administrator of your account.  Once you are registered, you will see most of these options in the MyProximus app as well.
  • Would you like to see, for every mobile number, which numbers have been called and texted, and how much data has been used? Then log in to MyProximus via the website as administrator, with your username.
    • Are you a private customer? Text "SHOW" to 8787, one-off, on each mobile phone for which you want to see call details. After 24 hours, you'll be able to consult the usage details of your payment statement on MyProximus (only via the website).
    • Are you a business customer? You can consult the usage details of your bill on MyProximus (only via the website).
Monitoring your usage
  • Your bundles for calling, texting, and surfing now start on the first day of the month. You will no longer receive texts about this.
  • Keep a close eye on your usage (how much data and how many calls and text messages?) with the free MyProximus app. Avoid unpleasant surprises for your budget and view your usage regularly even without having to log in.
  • View the details of your usage (who called or texted when, how much they surfed) via the MyProximus website. Check how you can log in to MyProximus and view the details of your usage.
Managing your Premium Club or Bizz Club
  • Were you already a member? It goes without saying that your Premium Club or Bizz Club points continue to be valid! You can check and redeem them as before.
  • Don't see your points? In that case, you will need to become the administrator.
Your mobile settings
  • Did you have calls on your mobile phone forwarded to another number? You have to enable this call forwarding again.
  • Did you block call forwarding to voicemail? You have to disable voicemail again via MyProximus (app of web).

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