Have you taken part in televoting for your favorite TV artist? Have you purchased a public transport ticket or a car park ticket per text message? Have you bought digitally an app or number? Your Netflix subscription on Proximus TV?
These services or purchases are provided by an external service provider.
These amounts are grouped together on your bill or payment statement. They are broken down into 2 sections:
If you need a separate bill for these services, please contact the service provider in question.
For the previous months, for which you received a bill or payment statement, you can view the details (date, amount, provider) via MyProximus (only via the website). For this you must logged in as the administrator of the customer account:
For the ongoing month, you can also view mobile payments (purchases you have made via your mobile or tablet) in the MyProximus app (Products>My mobile>More details about your usage>Mobile payments). These will appear between 30 minutes and 48 hours after your purchase and will remain visible till the end of the month.
For more information about your purchase or service, please contact the supplier first. Follow the steps below.
We advise you to pay your Proximus bill or payment statement on time and in full. In case the service provider doesn’t react to your e-mail or phone call, you can contact us.
If you want to limit these types of purchases in the future, you can set a limit for mobile payments or you can stop pay-for text messages and block pay-for numbers.
You can consult a detailed manual about services by third parties.