Live webinar 1 - How to respond to changing customer behaviour

Veröffentlicht am 15/03/2021 in Veranstaltungen & Aktivitäten

Live webinar 1 - How to respond to changing customer behaviour

Webinar

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Consumer behaviour and expectations changed a lot in the last 10 years. This impacts the way we do business, but also what we expect from each other.

What am I going to learn?

1. Consumer & technology trends impacting the way we do business

2. Introduction on topics such as:

  • The service economy: from selling products to selling services
  • Global vs local: competition can come from everywhere
  • Omnichannel: when your shop and webshop are merging
  • Personalization: power to the consumer
  • Moments that matter: the right message, to the right audience on the right time
  • Tool: Google trends - understand what is trending based on Google data

The webinar is only available in French & Dutch.

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