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Faster Wi-Fi channel via Home Optimizer app or modem

Do you have a poor Wi-Fi connection? It may be because different wireless networks near you use the same Wi-Fi channel (and therefore the same frequency) as you. Change the Wi-Fi channel of your modem to improve your Internet connection.  We recommend doing this via the Home Optimizer app, but you can also do it on your modem. Don't hesitate to follow our tips for improving your Wi-Fi.

Why no Home optimizer app on iPhone and iPad?

The security protocols of the iPhone and iPad do not allow for the moment to offer an iOS version of the Home Optimizer. However, you can manually change the wi-fi channel of your modem. Apple also offers tips for improving Wi-Fi for iOS and Mac devices.

Automatically, via the Proximus Home Optimizer app (recommended)
  1. Download and install Home Optimizer for free via the Play Store or App Store.

    Mobile or tablet Android 4.2 or higher

  2. Check you are connected to the Wi-Fi network of your b-box modem.
  3. Log in with your MyProximus login and password. Warning: you must use the login and password of the MyProximus account manager.
  4. Press on Wi-Fi Channel Optimisation on the home page. You have the choice:
    • Optimize Wi-Fi throughout your home: press Consider multiple rooms. Go to each room in your house and press Analyze each time, then press Next Room. Finally press Result then Optimize now. The Wi-Fi channel will be optimized for your entire home.
    • Optimize Wi-Fi right away: press Detail view. Press Optimise to configure the optimal Wi-Fi channel for this device in this room.

Manually, via the modem

B-box 3

B-box 3

How to change the Wi-Fi channel of your b-box 3?

Change the Wi-Fi channel of your modem to improve your Wi-Fi network. Per default, your b-box 3 chooses automatically the best channel when you start surfing. If your connection becomes slow during your surf session (e.g. because you neighbours use the same channel), you can select manually one of the 12 other channels that are available.

  1. Surf at home to your modem's configuration menu at http://192.168.1.1 with a recent Internet browser.
  2. Enter the user name and password of your modem then click the Login button.
    For the user name, select User in the Username dropdown menu.
    For the password, type the one that you will find on a sticker on the back of the modem, next to the word User Password.
    Screen to access the configuration menu of your modem
  3. Click the Wi-Fi network that you are using, e.g. Wireless 2,4 GHz.
  4. Select another channel in the dropdown menu at the right side of Channel. Channels 1, 6 and 11 will offer you the best result.
    NB: in some cases, you need to click the link Advanced in the Access Point section to make this dropdown menu appear.
    Select the channel 1, 6 or 11 in the configuration menu of your modem to improve the 

Wi-Fi signal
  5. Click the OK button at the bottom of the screen.

Check that the chosen signal gives a better Wi-Fi network. If not, repeat the steps above to try another channel.


B-box 2

B-box 2

How to change the Wi-Fi channel of your b-box 2?

Change the Wi-Fi channel of your modem to improve your Wi-Fi network. Channel 1 is used per default, but you have the choice between 13 channels.

  1. Surf to your modem's configuration menu at http://192.168.1.1 with a recent Internet browser.
  2. Type the serial number of your modem. You will find it on a sticker on the back of the modem, next to the word S/N. Click then the button OK.
    Screen to access the configuration menu of your modem
  3. In the left column, click Advanced Settings then Wireless.
  4. Select another channel in the dropdown menu at the right side of Channel. Channels 1, 6 and 11 will offer you the best result.
    Select the channel 1, 6 or 11 in the configuration menu of your modem to improve the 

Wi-Fi signal
  5. Click the Apply button at the bottom of the screen.

Check that the chosen signal gives a better Wi-Fi network. If not, repeat the steps above to try another channel.

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