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A problem with the Pickx app or web

Follow our advice in case of problems with the Proximus Pickx app or www.proximus.be/pickx.

  1. Close the app and restart it.
  2. Isn't that better? Check on the Play Store or App Store if it should not be updated.
  3. The problem persists? Restart your device.
  4. Still not working? Uninstall the app and then reinstall.
  1. Check if you see the Pickx app in the list of your products in MyProximus.
    See your products
  2. The solution depends on what you see in your product list:
    • The Pickx app is in your product list but you can't connect to Pickx (app or web)? If you have just created your account, activation can take up to 48 hours. You are not in this case? Contact us (preferably by chat or facebook).
    • The Pickx app is not in the list of your products but TV is there ? Contact us (preferably by chat or facebook)..
    • Neither the TV app nor Pickx are in the list of products while you have TV at home? You have probably not logged in with the login and password of the MyProximus account manager (usually the person who pays the bills). Log in to Pickx with his login and password.
    • The Pickx app is not in the list and you don't have TV at home? Your subscription does not allow you to have the Pickx app.

For rights reasons you cannot install the TV app on more than 5 different devices. To add a new device, you must first remove an existing device. Follow the instructions in the warning message.

The Pickx app is now available throughout the European Union, provided you are in wi-fi or you allow the app to access the location settings. Access to the location parameters is only requested once.

  1. Uninstall the application.
  2. Reinstall the application.
  3. Disable wi-fi and connect in 3G/4G/5G.
  4. Open the application and enter your login data.
  5. When the app is open, tap "Maintenant à la TV".
  6. Enable localization on your iPhone/iPad if requested by the application.

Some channels or recordings cannot be viewed in the app for reasons of rights. However, you can plan a recording via the app and then watch it on your TV. Warning: the recordings in the app are only available for 60 days, even if you decided to keep them on your TV for a longer period.

The TV app for Windows is no longer updated but you can still watch Proximus TV at www.proximuspickx.be.

Contact

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