Don't have an Internet connection anymore? Does Proximus TV no longer work? Read on and follow our tips. They will enable you to resolve most problems. No need to follow all of them each time! Follow the first one first. If that doesn't solve your problem, go on to the second one, and so on.
The problem maybe comes from our network. Do our online test to make sure your line is not faulty. If it is, our teams will repair it as soon as possible. Log in MyProximus to do a line test.
Check that all devices are properly connected, the plugs are firmly inserted and the devices are switched on. If you have a cordless phone, put it back on its base. Follow our instructions (b-box 2, b-box 3, decoders) or watch our videos:
The cables are OK? Reboot your devices. The modem first (b-box 2, b-box 3):
If you have rebooted your modem and you have a Wi-Fi Bridge, PLC adapters or Ruckus units, reboot them as well:
Reboot your Wi-Fi Bridge
If you have several Wi-Fi Bridges, reboot them all in the same way.
If the LED indicator is red, position the device in a well-ventilated, high up place, outside cabinets or cupboards.
Reboot your PLC adapters
Reboot your Ruckus units
Finally, finish off rebooting your system by rebooting your decoder. Follow our instructions or watch our videos:
Are you sure that your remote control is working properly? First check the batteries of your Proximus remote control. Have you linked your remote control to the decoder via radio frequencies? Deactivate the radio frequencies.
Do you only see "snow" on your TV screen? Your TV is perhaps not set to the right channel. Press on the AV, AUX, EXT or HDMI button of your television's remote control. Continue until the Proximus TV screen appears on your television.
Does your TV still not work? Reset your decoder. Resetting your decoder will take about 30 minutes. Don't worry: you won't lose your recordings.
Are the LED indicators of your PLC adapters or Ruckus units red despite you having rebooted your modem and decoder and having checked the quality of the line? In that case we advise you to reset your PLC adapters or Ruckus units.