Do you think there's a problem with Proximus TV? A simple restart of your material will help you to recover your full services.
First restart the fiber modem (if there is one), then the b-box modem, then the PLC, Wi-Fi Bridge, Wi-Fi Extender or Ruckus (if there is one of these devices) and finally the decoder.
How do you know if you have a fiber modem? Look at the back of your b-box modem. You have the optical fiber, so a fiber modem, if a cable runs from the red port to the fiber modem (black or white device).How to restart your fiber modem?
If one of the LEDs of the fiber optic modem is red or the Power LED is off, please check our help page.
How to restart your Wi-Fi Booster?
How to restart the PLC adapter (Ethernet adapter via the electricity grid) or the Wi-Fi Extender?
How to restart your Wi-Fi Bridge?
How to restart your Ruckus transmitter-receiver?
How to restart your decoder?