Install and use your own device on the Proximus network

As a business customer, you can choose to install your own modem, router, or Wi-Fi access point instead of using Proximus equipment. This allows your company to manage its internet lines to support your own equipment and use it on the Proximus network.

Check the technical specifications of your device

To use your own equipment, it must meet specific technical requirements.
Therefore, check the technical specifications in the documents below:

• Specifications for the VDSL NTP(PDF, 349 KB)
• Specifications for the VDSL-modem(PDF, 404 KB)
• Your modem/routeur must support VLAN (VLAN tag) WAN tagging and IPoE sessions.

If your modem and NTP meet the specifications, you can follow the manufacturer’s instructions to install your own device on the Proximus network instead of the Proximus equipment, like a b-box or Internet Box.

Submit your request via MyProximus Enterprise

What do you need:

1. You must be registeredOpens a new window and logged inOpens a new window on MyProximus Enterprise.
2. You must be able to manage the fixed products for your company. Ask the Digital Access Owner to give you permissionOpens a new window if needed.
3. You need to have the technical specifications of the device you want to install.

Proceed as follows:

1. Log in to MyProximus Enterprise and log in.
   Manage your fixed products

2. In certain cases, you will receive a code via SMS. Enter this code.
   Didn't receive it? Check how to get a code via SMSOpens a new window .

3. In the overview of your fixed products, find the internet line you want to configure.
   Managing multiple companies in MyProximus Enterprise? The system will automatically search across all of them.
4. Select the internet line.
5. In the Manage product tab, find the option Install your own equipment.
6. Click Submit your request.
7. Fill in the webform with your device details.
8. Submit your request. Our team will evaluate and get back to you.

Once your request is approved, you’ll receive clear instructions on how to connect your device safely. Don't hesitate to contact usOpens a new window if you need support.

Good to know:

You can connect to the internet using your own modem, router, or Wi-Fi access point.

• We do not provide technical support for lines using your own equipment. Only choose this option if you’re confident managing network setups yourself.
• Keep your Proximus equipment. It allows you to test your connection and get support from our team if your own hardware fails or something goes wrong.