MyIoT support resources

On this page, you will find all the resources you need to support you in using MyIoT Connect.

Looking for a quick or detailed manual? Make sure to have a look at one of these guides:

  • The MyIoT quick guide(PDF, 3 MB) explains the basic key information and step-by-step most frequently used actions.
  • The MyIoT how to videos
  • The full customer documentation which you access inside the application by clicking on the user icon via the top right menu.
  • Soon available: the M2M cockpit to MyIoT migration (PDF, download) document gives you explanations you need to know when migrating from the old platform.

Do you have a problem with M2M & MyIoT you cannot solve with the above support resources? Contact us by phone, e-mail or via the online form, depending on your problem.

Contact us using the online form, send an e-mail to ict-servicedesk@proximus.com or call us on 0800 14 888 (in Belgium) or +32 70 211 100 (abroad), 24 hours a day, 7 days a week.

Always provide the following data:

  • Your customer number: you will find this number in MyIoT > My Service > My Profile > General Information > Id.
  • The date and time the problem was detected.
  • The details of the SIM card(s) concerned: are all the SIM cards affected, or just a few? In that case, be sure to provide the MSISDNS numbers, which you will find on the SIM card(s).
  • The details of the APN concerned: is it a public or private APN?

Are you sure you have a technical trouble or face an abnormal behaviour deviating from what you have configured ?

Contact us via the online form, send an e-mail to ict-servicedesk@proximus.com or call us on 0800 14 888 (in Belgium) or +32 70 211 100 (abroad), 24 hours a day, 7 days a week.

Always provide the following data:

  • Your customer number: you will find this number in your MyIoT > My Service > My Profile > General Information > Id.
  • The date and time the problem was detected.
  • The location of the problem: in which part of the Cockpit did the problem occur?
  • A description of the problem. Add a screenshot if possible, to help clarify the problem.

Contact us via our website.

Always provide the following data:

  • The name of your company.
  • Your customer number: you will find this number on your bill.
  • The name of your contact person.
  • Your e-mail address and phone number.
  • Your MyProximus username
  • Your question, or a description of the problem.

Contact us via our website.

Always provide the following data:

  • The name of your company.
  • Your customer number: you will find this number on your bill.
  • The name of your contact person.
  • Your e-mail address and phone number.
  • Your MyProximus username
  • Your question, or a description of the problem.

You still haven't received your SIM card(s) after 5 working days?

Then send an e-mail to log.ebu@proximus.com.

Always provide the following data:

  • Your customer number: you will find this number in MyIoT > My Service > My Profile > General Information > Id.
  • Your order-Id: you will find this number in MyIoT > My Service > Orders > Id.