Frequently asked questions about Epic

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Epic combo

Mobile

A recent European decision prohibits the unlimited and free of charge use of certain applications. Therefore, from 01/09/2022, the unlimited surfing volume for your Epic apps (social networking, music and/or video apps, depending on your subscription) will be replaced by additional volume (GB depending on your plan) valid for all apps and all surfing. Don’t worry, thanks to this extra volume, your plan will have enough data to cover usual usage.

The Epic apps were selected on the basis of studies showing that these were the most popular apps among young people:

  • The social media apps are Instagram, Facebook, WhatsApp, Messenger, Pinterest, Twitter, Snapchat and TikTok.
  • The music apps are Spotify, Apple Music, Deezer, SoundCloud, One World Radio-Tomorrowland and Audiomack.
  • The video apps are Netflix, YouTube, Twitch and the Proximus Pickx app.

When you use these apps, no data will be billed. But this doesn't mean the subscription is included: for example, if you want a Netflix subscription or Spotify Premium, you have to sort that out yourself!

Good question! In Belgium and in the EU, you have free data at the maximum speed for all your included Epic apps, until you reach 40 GB. After that, your Internet speed for the apps will be lower in Belgium and in the EU, namely 512 Kbps. But don't worry, this is still high enough to continue using your apps. To give you an idea: in theory, you can listen to Spotify in normal quality at 96 Kbps. Did you know that you can watch Netflix in SD for 40 hours before you reach 40 GB?

Of course you can get a second SIM card! You can add a Mobilus plan, but it will not be part of your Epic combo pack. You can get a multi-mobile advantage by switching to a Flex subscription.

Yep. If you need more data than the 4 GB in your bundle, you can buy 500 MB extra mobile data for just 5 euro. And it's valid for 31 days. This is easy to do, via the MyProximus app. The button to buy it will appear when you've almost used up your data. You can also activate it yourself, even if you yourself don't pay the bill - although, maybe you should check with the payer first ;-) You can't use this extra data to increase the 40 GB of your Epic apps.

Your domestic rate plan is valid in the 27 EU countries (+ United Kingdom, Iceland, Liechtenstein and Norway...), and you can use up your 40 GB with your Epic apps without paying for mobile data. But once you've used up your 40GB, your Internet speed for the apps will be lower in Belgium and in the EU, namely 512 Kbps. The 4 GB you receive for all your other apps can also be used in the rest of the EU, just like the 150 call minutes and the unlimited texts.

Geography not your strong point? Look up the EU countries before you leave. Take Andorra, Monaco, San Marino, Switzerland and the Vatican City for example. You may think they're in the EU, but they're not! Also be careful if you get close to the border!

Outside the EU you don't have free data for your Epic apps. And your stack of 4 GB is not valid there either. You'll then have to pay for each MB, call minute or text. The exact prices vary, depending on the country. Check out the prices on our website!

TV

  1. First of all, a technician needs to come and install Epic combo in your home.
  2. Download the Proximus Pickx app in your App Store.
  3. Open the app while you're connected to the Internet (Wi-Fi, 3G, 4G, etc.) in Belgium or the EU; if you're using Wi-Fi, the app may ask you to set your location to be sure that you are not on the other side of the world ;-)
  4. Log in with your MyProximus administrator account
    • If you have a MyProximus from before, dig it up! Can't find it anymore? Recover your login data now. You must be the administrator, however, so ask for the details of that person or become the administrator yourself
    • Don't have an account yet? Then create one! Click this link and follow the instructions!
      Once you've entered a few details, you have to "prove" that you are who you say you are ;-) Choose how you want to do this - using your bill or your mobile number. If you register with your bill, you'll immediately become the administrator of the account. If you choose the method via a mobile number, you'll become the administrator in a second step

Problems logging in to the Proximus Pickx app? It might take up to 48h after the technician came by, before your account is activated, so you’ll need a little bit of patience.

Another problem with the Proximus Pickx app? Check out more FAQs!

With light TV experience you can enjoy your favourite programs, without a decoder! You watch TV via the Proximus Pickx app and via the web version. You get access to the 23 most popular national channels + regional channels + radio stations. You don’t need to watch "live", because TV Replay is also included, which means you can go back in your TV guide for 36h. Recording is not possible. Also the TV options are not available for now.

With an Epic combo full TV experience you get more than 80 channels that you can watch, depending on the region in which you live. Take a quick look at themNew window!

You can install the Proximus Pickx app on maximum 5 devices (smartphone/tablet) with the same account. But you can watch on maximum two devices simultaneously. So, you'll just have to huddle together ;-)

Do you watch via the web version on your laptop? Then this is not included in the "maximum two simultaneous screens", so there are no limits!

Certainly, you can rent three additional TV Box for €6 per month per decoder. Do you have fiber at home? If so, you can even rent four additional TV Box!

Yes, you can! We have some really great TV options for you! You can view them and easily add them to your pack!

With the Proximus Pickx app, you have access to the 23 most popular national channels, regional channels, and most radio stations.

  • National channels: VTM, Eén, Canvas, VTM 2, VTM 3, VTM 4, Ketnet, Play 4, Play 5, Play 6, VTM KIDS, VTM KIDS jr (NL) La Une, TIPIK, La Trois, Plug RTL, Club RTL, RTL-TVi, AB3, TF1, ABXplore, TV5 Monde (FR) and BRF (DE).
  • Regional channels:
    • Brussels: BX1, Antenne Centre, Canal C, Canal Zoom, No Tele, RTC Liège, Télé MB, Télé Sambre, Védia, TV Com, TV Lux, Matélé and BRUZZ.
    • Flanders: ATV, AVS-EEklo, AVS-Gent, AVS-Oudenaarde, Focus TV, Ring TV, ROB TV, RTV Kempen Noord, RTV Kempen Oost, RTV Kempen West, RTV Mechelen, TV Limburg Centrum, TV Limburg Midden, TV Limburg Noord, TV Limburg Oost, TV Limburg West, TV Limburg Zuid-Oost, TV Limburg Zuid-West, TV Oost, and WTV.
    • Wallonia: BX1, Antenne Centre, Bouké, Canal Zoom, No Tele, RTC Liège, Télé MB, Télé Sambre, Védia, TV Com, TV Lux, and Matélé.
    Do you live in Flanders? Then the channels you get will depend on the region you live in.
    Do you live in Wallonia? Then you get all the Walloon regional channels.
    Do you live in Brussels? Then you get not only the Brussels regional channels, but also all Walloon regional channels.
  • Radio stations: Bel RTL*, TIPIK Radio, Classic 21, DH Radio, La Prem1ère, MINT* Nostalgie, Radio Contact*, Pure, VivaCité, BRF1*, Musiq’3 (FR) JOE, Klara, Klara continuo, MNM, MNM Hits, Qmusic, Radio 1, Radio2 ant, Radio2 lim, Radio2 oovl, Radio2 vl brab, Radio2 westvl, Sporza Radio, Studio Brussel, and VRT NWS (NL).

* These radio stations are currently only available for iOS via the app. Android users can only listen to these stations via Chromecast on their TV.

It's super simple. Surf to www.proximuspickx.beNew window, log in and immediately benefit from your favorite programs! Tip: don't do this via Google Chrome, choose another browser.

So, how do you log in? You have to log in with a MyProximus administrator account:

  • If you have a MyProximus account from before, dig it up! Can't find it anymore? You can recover your login data now. You must be the administrator, however, so ask for the details of that person or become the administrator yourself
  • Don't have an account yet? Then create one now! Once you've entered a few details, you have to "prove" that you are who you say you are ;-) Choose how you want to do this - using your bill or your mobile number. If you register with your bill, you'll immediately become the administrator of the account. If you choose the method via a mobile number, you'll become the administrator in a second step

Problems logging in to www.proximuspickx.beNew window? It might take up to 48h after the technician came by, before your account is activated, so you’ll need a little bit of patience.

Another problem with the Proximus Pickx app? Check out more FAQs!

Once you can log in to the Netflix or Proximus Pickx app/web version it's easy to receive your programs on your TV as well, even without a decoder. There are several options:

Smartphone --> TV
  • via Chromecast: a small device that you plug into your TV so that you can transfer the images from your smartphone to the TV with one click. Need more information?
  • via the specific streaming function of your Smart TV (the Proximus Pickx app doesn't come directly on your Smart TV but Netflix does, for example)
Laptop --> TV

A bit old school, but oh so reliable: run an HDMI cable from your laptop to your TV, and it's sorted!

Sure you can. But, indeed, a parental control is set on the app by default! Luckily, we weren't so inventive with the security code, which is simply 1234. Want to remove or adapt this parental control? You can do this in the settings of the Proximus Pickx app. If you already set another PIN code for this and have forgotten it, call our helpful computer voice on 0800 99 696.

Yes, if you already had a Netflix subscription with for example Tuttimus, Flex and you switch to Epic combo ‘light experience”, your Netflix subscription will simply continue to appear on your bill! Are you a new customer of Epic combo ‘light experience’? In that case, you can't have Netflix put on your Proximus bill and you'll have to choose another payment method! If you opt for Epic combo "full TV experience" this can simply be charged to your telecom bill.

Generalities

It’s easy! You just need to transfer your phone number from their account, to yours. You and your parents need to follow these steps and we’ll take care of everything.

With the MyProximus app, you can check your usage, view and pay your bills, and you'll occasionally receive extras such as free data! Is the app acting weird? Remove and install it again - that should solve the problem. Download it now

We respect your wishes. You can change your privacy settings (GDPR) via our MyProximus app.

Apple TV

Of course! If you have an Epic combo pack with Apple TV, you didn't get the usual set-top box, but you will still have a subscription.where you have access to more than 80 channels. If the Pickx app didn't come installed automatically, you can download it yourself from the integrated app store on your screen.

With an Apple TV, you can also access these 80 channels via the Proximus Pickx app, live or in catch-up mode (36u) and you can record them.

When you have an Epic combo pack with Apple TV, no regular decoder is supplied. However, in terms of functionalities there are almost no differences between an Apple TV and an Android TV Box. With both devices you have direct access to more than 80 channels via the Proximus Pickx app, live or in catch-up mode (36u). It’s possible to record programs or watch old recordings. Also, you can download all your favorite apps (Netflix, YouTube, Spotify, etc.) as there is an app store on your screen. You can operate the TV with the remote control or via voice instructions (Siri / Google Assistant). You can also swipe the content from your smartphone to the big screen. The main difference is in the look-and-feel and usage, comparable to an Android smartphone versus an Apple smartphone.

A Google Chromecast connects to your TV via an HDMI cable, just like an Apple TV or an Android TV Box. This allows you to swipe/cast all content from your tablet or smartphone to the big screen. Both devices also allow you to operate the TV with your voice (with Google Assistant vs Siri) and both have versions that support 4K quality. 

The big difference is that a Chromecast does not provide for an integrated app store to appear on your TV screen. So, you won't be able to download apps directly to your TV and will always need your smartphone. For gaming, too, you're better served with an Apple TV or an Android TV Box. 

A synonym for 4K is "Ultra HD". This is a resolution of 3,840 by 2,160 pixels. So Ultra HD is a very high resolution, four times higher than "Full HD", which has a resolution of 1,920 by 1,080 pixels. So the bottom line is that you get to see more pixels and therefore more details on your TV. This sharper reproduction of images means a better movie experience. To be able to enjoy this you'll also need 4K content (movies/series), a 4K television and a good Internet connection (bandwidth of at least 23 Mbps). 

High Dynamic Range (HDR) makes the colors brighter and more realistic. Moreover, you'll see a lot more details. From the latest movie to your favorite series, everything becomes more vivid than ever.

Yes, certainly! You can easily buy them online or later via your MyProximus app. You'll then find the purchased options in your Pickx app.
Two exceptions:

  • The "Adult" TV option can’t be watched on Apple TV due to Apple restrictions. This can only be done via a decoder!
  • It is not possible to buy a Netflix subscription via Proximus, unless you already have such a subscription running via your Proximus bill, in which case it can simply continue. You therefore have to buy a Netflix subscription through the Netflix website itself.

"Airplay" makes it easy to swipe everything from your Apple devices to the big screen. This way you can move everything from your iPhone/iPad to your Apple TV with just one click. 
Unfortunately, this is not automatically possible for Android smartphones, but you can install an extra app (e.g.  Mirroring360) that makes this kind of possible!

Your recordings will be saved and can be watched via the website www.proximuspickx.beNew window and via the Pickx app. 

Yes! You get one year free access to Apple TV+ when you purchase an Apple TV. This gives you access to all "Apple Original" series and movies such as The Morning Show, Little America and Oprah's Book Club. You can also watch many other pay-for movies and series. Payment is done through Apple, not Proximus. After one year, this service will cost €4.99/month, which you also pay to Apple, not Proximus. More information about the offer is available on: https://www.apple.com/benl/apple-tv-plus/New window

Yes, Apple TV supports several controllers that connect wirelessly to your Apple TV. Now it also supports the PlayStation DualShock 4 and the Xbox Wireless Controller with Bluetooth. You can also use your own Apple devices as controllers. This will make your gaming experience even more intense!

Epic videos, beats & stories

A recent European decision prohibits the unlimited and free of charge use of certain applications. Therefore, from 01/09/2022, the unlimited surfing volume for your Epic apps (social networking, music and/or video apps, depending on your subscription) will be replaced by additional volume (GB depending on your plan) valid for all apps and all surfing. Don’t worry, thanks to this extra volume, your plan will have enough data to cover usual usage.

The epic apps were selected based on research for the most used applications amongst millenials.

The social networking apps are Instagram, Facebook, WhatsApp, Messenger, Pinterest, Twitter, Snapchat and TikTok. You don't have to choose one because you get them all.

By the way, the Facebook videos you watch in your wall are included. So even if you click on a video and end up in a Facebook video page, this is included in your data. But watch out: if you arrive on YouTube via Facebook, the mobile data is no longer free. That's because YouTube is not included in Epic stories or Epic beats.

The music apps are Spotify, Apple Music, Deezer, SoundCloud, Google Play Music, Tomorrowland and Audiomack.

The video apps are Netflix, Youtube, Twitch and Pickx.

Of course! Imagine having to inform everyone you have a new number! ;-)

Do you already have a Proximus SIM card? Then you don't need a new SIM card. A few hours after your purchase, you'll receive an activation text message, and you're good to go!

Do you currently have a prepaid card or SIM card from another provider? No problem, we'll fix everything and you'll receive a new SIM card as quickly as possible, in the post or at a Proximus Center nearby. As soon as you receive the activation text message, you're good to go!

You’re leaving the pack of your parents? It’s easy! You and your parents need to fill in this form and we take care of everything.

With the MyProximus app, you can check your usage, view and pay your bills, and you'll occasionally receive extras such as free data! Is the app acting weird? Remove and install it again - that should solve the problem. Download it now.

Good question! You can transfer data at the maximum speed for all your Epic apps, until you reach 25 GB for Epic stories & Epic beats and 40 GB for Epic videos. After that, your Internet speed for these apps will be lowered, i.e. to 512 Kbps in Belgium and in the EU. But don't worry, this is still high enough to continue using your apps. To give you an idea: in theory, you can listen to Spotify in normal quality at 96 Kbps. And did you know that you could listen to Spotify for over 625 hours before your 25 GB would have been used up?

Within the 27 EU countries (+ United Kingdom, Iceland, Liechtenstein and Norway) you can continue using your national price plan. So you can keep on using your Epic apps without paying for mobile data. But there's a 25 GB limit for Epic stories & beats and a 40 GB limit for Epic videos. When you've used up those 25 GB / 40 GB, your Internet speed for these apps will be lowered, i.e. to 512 Kbps in Belgium and in the EU.

The 3 or 4 GB you receive for all your other apps can also be used in the rest of the EU, just like the calling minutes and unlimited texts.

Geography not your strong point? Look up the EU countries before you leave. For example, you may think Andorra, Monaco, San Marino, Switzerland and the Vatican City are in the EU, but they're not!

Outside the EU you don't have free data for your social networking, music and video apps. And your stack of 3/4 GB and your call minutes are not valid there either. You'll have to pay for each MB, call minute or text. The exact prices vary, depending on the country.

Check out the prices on our site

Yep. If you need more data than your 3 or 4 GB in your bundle, you can buy 500 MB extra for just 5 euro. And it's valid for 31 days. You can activate it easily via the app. You can do this yourself, even when you’re not the one who pays the bill, but maybe ask the one who pays if it’s ok ;-)

Of course! On this page, you can see which smartphones are currently available. 

Apple TV

Apps

Data

Epic beats & stories

Epic combo

Epic videos

Mobile

MyProximus app

SIM card

Switch operator

TV