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Building or renovating?

Plan your connection to our infrastructure

Your Proximus connection

Planning for your connection

to the Proximus infrastructure

It's important to foresee your connection to the Proximus infrastructure during the construction/renovation phase. That way you avoid more work later, in your new offices or outside of your building. You’re free to choose Proximus later on, for your products and services.

Request your connection when the structural works are done and roof, windows and doors are placed. The connection will coincide with other providers (water, gas, electricity and sewage system).

What you need to prepare

  • Foresee a 60-cm deep trench, in a straight line and perpendicular to the building line

  • The trench is done and structural works are also finished? Then request your connection

What Proximus will do for you

  • We call you within 2 hours to plan the visit of the technician. You can also order new products

  • The technician installs everything as agreed, and connects your home

  • Our network is available, your services can be activated quickly once you’re moving in

Preparatory work

Prepare the external cabling

There are some things you have to foresee before we can install the external cabling and connect your building to our infrastructure:

  • Dig a 60-cm-deep trench, in a straight line and perpendicular to the building line
  • Install a hard, smooth-walled PVC conduit for future cables. The conduit should be 50 mm in diameter with a cable pull-wire that exceeds by 50 cm at each side.
  • The conduit should enter the construction via the energy curve or via an opening in the masonry.
  • Both sides of the conduit should be hermetically closed by a removable plug
  • Don't forget to foresee a picket to localise the far end of the conduit at the side of the street.
Tips and tricks for this building phase

When your electrician comes by to do the electrical works, ask him to install the "Smarttube" as well. This is a cable certified by Proximus. Your electrician can take care of everything; you don't need to be present during the installation.

Foresee the internal cabling

Want more information about installing a future-proof internal cabling (in the building or habitation)? Check these documents:

Request your connection

New construction/renovation

The connection to the infrastructure costs €90* and contains:

  • Installation of the cable, from the street (alignment) to the its actual connection (e.g. the garage)
  • Welding of this cable onto the distribution cable (public domain)
  • Installation of the point of connection (e.g. the garage)

Structural renovation

It’s best to have the existing connection to our infrastructure temporarily removed by our services when you’re busy with a structural renovation. That way you will avoid damaging our network.

Some information that might help

Tips and tricks

Frequently asked questions

How will the installation of your Internet and TV take place?

As soon as you send your order, we remotely check your technical situation.

  • If a visit by a technician is required, we will arrange that appointment when it best suits you. And no worries: for the installation, you can count on the expertise of our technicians without extra costs!
  • If the infrastructure at your new home is ready to use, you can connect the devices yourself using the installation guide… or request a technicians help to finalise the installation.
Will I be able to keep my current numbers?

You can keep your mobile numbers, fixed numbers if you stay in the same zone.

What will happen to my current e-mail address?

You can continue to use the e-mail address from your former operator free of charge for max. 18 months after your transfer. Time enough to warn your contacts about your new address!


*Remarks concerning the costs

The mentioned price of € 90 is only valid for work on private domain, when the trench is well present. If Proximus needs to dig the trench, you will be charged by the metre and the cost depends on the state of the ground (soil, concrete (with or without sawing work) or pavement).

If the Proximus infrastructure isn’t present in the public domain (street), Proximus will send you an estimate of the costs before starting the work. Insert your data in the form behind “Request your connection”.


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