Im Ausland

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Within the EU

There are no roaming charges when travelling inside countries that are part of the European Union. This means you can use your mobile plan with the same conditions as in Belgium!

This includes Norway, Liechtenstein, and Iceland, as well as Andorra, Gibraltar, Monaco, and the United Kingdom. There are no roaming charges there either.

Outside the EU

Thanks to the Daily Roaming Pass, no more complex roaming options or activations when you travel outside the EU.

  • No setup or activation necessary
  • Pay only when there is usage
  • Same conditions as in Belgium for 24h

A Daily Roaming Pass of €5.95 or €11.95 will automatically be activated for a 24 h-period when you:

  • call or text (SMS/MMS) to Belgium or the visited country
  • receive a call from any country
  • surf in the visited country

This will allow you to use the data, minutes and texts of your Belgian subscription in the visited country for a period of 24 hours.

While you are in the visited country, the Daily Roaming Pass does not include:

  • Calls made to other countries than Belgium or the visited country
  • Text messages sent to other countries than Belgium or the visited country

For some countries we cannot ensure cheaper options. There, the regular roaming tariffs still apply.

Still have questions?

For customers with a mobile subscription, the Daily Roaming Pass is automatically activated for a 24-hour period as soon as they:

  • consume mobile data in the visited country
  • make a call to Belgium or to the visited country
  • receive a call (regardless of the calling country)
  • exceed the free limit of 2 SMSes sent, or 2 MMSes sent or received per 24-hour period:
    • 2 SMSes sent to Belgium or the visited country
    • 2 MMSes sent to Belgium or the visited country or received in the visited country
    • The reception of an SMS, regardless of its origin, is always free of charge and does not activate the Daily Roaming Pass

An SMS is sent each time the Daily Roaming Pass is activated. Moreover, you can see the number of Daily Roaming Passes used in your MyProximus application.

For customers with a prepaid card, nothing changes compared to today. They cannot benefit from the Daily Roaming Pass and will therefore be charged for their consumption according to the rates applied by Proximus in the visited country.

It is not possible to deactivate the Daily Roaming Pass, but nothing changes for a customer who does not want to have additional roaming costs. All they have to do, like they do now, is to cut off their mobile data usage and make sure that they do not make or receive any calls (by activating the airplane mode, for example) and that they do not exceed the free limit of 2 SMSes sent and 2 MMS sent to and received from Belgium or the visited country per 24-hour period.

Let's take the case of a Proximus customer travelling to Canada, his Daily Roaming Pass is active. He decides to call an Italian friend. In this case, the rate for a Canada - Italy call applies. All rates are available when you enter your destination country at the top of this page.

No problem, we take into account the usage in each zone. As soon as the total amount of €59.5 in Zone A or €119.5 in Zone B is reached, you no longer have to pay the Daily Roaming Pass and benefit from free mobile sessions within the limits of your Belgian subscription until the end of the calendar month.
Let's imagine a customer who uses his smartphone for 5 days in Zone B and then continues his journey in a Zone A country. He has already been charged 5x€11.95 = €59.75 in Zone B. He will no longer have to pay for the next Daily Roaming Pass in Zone A and will therefore no longer be charged for the use of his smartphone (within the limits of his Belgian subscription) in Zone A until the end of the calendar month.

If you go from Zone A to Zone B, the amount already paid for in Zone A is taken into account. When using the mobile subscription in Zone B, an additional amount of €6 is charged, and the Daily Roaming Pass remains valid until the end of the 24-hour period.

If you move from Zone B to Zone A, the Daily Roaming Pass remains active until the end of the 24-hour period at no extra cost.

We continue to protect our customers from unpleasant surprises when travelling abroad and therefore continue to block mobile data usage when this amount has reached €60 or €121. To further protect you, the Daily Roaming Pass is included in this data usage limit. Therefore, it is possible that the Daily Roaming Pass will not be activated when this limit is reached. Please note that you can remove it in MyProximus.

You can use the Daily Roaming Pass in Zone A for a price of €5.95 per day in the following countries:

Albania, Algeria, Australia, Belarus, Bosnia And Herzegovina, Brazil, Canada, Cape Verde, China, Dominican Republic, Egypt, Faroe Islands, Guernsey, Hong Kong, India, Indonesia, Isle of Man, Israel, Japan, Jersey, Korea (Republic Of), Macau, Macedonia (The Former Yugoslav Republic Of), Malaysia, Mexico, Moldova (Republic Of), Montenegro, Morocco, Myanmar, New Zealand, Puerto Rico, Russian Federation, Serbia, Singapore, South Africa, Sri Lanka, Switzerland, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States, U.S. Virgin Islands.

You can use the Daily Roaming Pass in Zone B for a price of €11.95 per day in the following countries:

Afghanistan, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, British Virgin Islands, Brunei, Burkina Faso, Cambodia, Cameroon, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Congo, Congo (The Democratic Republic Of The), Costa Rica, Cote d'Ivoire, Dominica, Ecuador, El Salvador, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Iraq, Jamaica + Caribbean, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Laos, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mongolia, Montserrat, Mozambique, Nauru, Namibia, Nepal, Netherlands Antilles (Bonaire, Curacao, St-Maarten), Nicaragua, Niger, Nigeria, Pakistan, Palestinian Territory, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Rwanda, Saint Kitts and Nevis, Saint Lucia, Samoa, Saudi Arabia, Senegal, Seychelles, Sierra Leone, South Sudan, St. Vincent and the Grenadines, Sudan, Suriname, Swaziland, Tajikistan, Tanzania (United Republic Of), Timor-Leste, Togo, Tonga, Trinidad And Tobago, Turks and Caicos Islands, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Vietnam, Yemen, Zambia, Saint Martin (Dutch part).

All roaming charges are covered when you travel in Europe, so you don't need a Daily Roaming Pass in the following countries:

Austria, Andorra , Bulgaria, Croatia, Cyprus, Czech Republic (the), Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Monaco , Netherlands (the), Norway, Poland, Portugal, Réunion, Romania, Saint Barthélemy, Saint Martin (French part), San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom (the).

The following countries are not covered by the Daily Roaming Pass. Standard roaming rates apply.

Angola, Burundi, Comoros, Cuba, Djibouti, Equatorial Guinea, Ethiopia, Guam, Lebanon, Libyan Arab Jamahiriya, Maldives, New Caledonia, Oman, Solomon Islands, Somalia, Syrian Arab Republic, Venezuela, Zimbabwe, Bhutan, Saint Pierre Et Miquelon, Sao Tome & Principe, Turkmenistan, Non-Territorial In-Flight, Non-Territorial Cruise Ships, Falklands.

Any questions about roaming?

When roaming services are available in a foreign country, the quality of service offered may differ from that offered in Belgium due to various local factors related to the technologies available in that country such as whether they use latest technology, local network coverage, available speed, latency but also other external local factors such as topography and more.

Would you like to know which technologies are available in the country you are visting? You can consult the list of technologies available in each country of the European Union (+ Iceland, Liechtenstein and Norway) for each operator with which Proximus has concluded a roaming agreement. This indicative list is subject to errors and changes. It is regularly updated based on the information provided to Proximus by foreign operators.

The name of the network selected for roaming may be displayed on your screen under a different trade name, chosen by the foreign operator, regardless of Proximus' wishes. In addition, for the reasons explained above (such as network coverage or topography), some technologies may not be available throughout the territory visited.

Roaming users may not be able to call or text local Value Added Service numbers and certain Belgian TV content via Pickx may not be available when roaming outside the EU. It is also possible that applications or content available to local users may not be available to roaming users for technical or legal reasons.

When roaming, you can monitor your internet usage at any time

  • by sending the word DATA by SMS to 8888: information about the amount of your consumption outside the package while abroad will be sent to you by SMS (sending and receiving free of charge).
  • by accessing the MyProximus app (using the app consumes data that is deducted from any mobile internet plan or billed if the customer does not have a mobile internet plan or if their plan is exceeded).

Phone calls and data connections made in non-terrestrial areas (such as from a ship on a cruise or from a plane) use satellite networks corresponding to another geographical area and are considered to be outside the European Union. The national rate does not apply to these calls and they will be charged roaming charges.
Connecting via non-terrestrial networks can increase your bill. To avoid this, it is best to:

  • activate the flight mode on your device in the settings
  • or request a free opt-out for roaming outside the European Union via the MyProximus app or calling 6060 to block all connections to these networks but still be able to roam within the European Union

You can avoid connecting to foreign networks via your device settings:

  • either by deactivating the automatic selection of the network operator and manually selecting Proximus
  • or by removing roaming

Um hohe Rechnungen zu vermeiden, wird Ihre mobile Internetverbindung im Ausland unterbrochen, wenn die Datennutzung außerhalb der Pauschale im Ausland das Limit von 60 Euro (inkl. MwSt.) erreicht.

Wenn Sie weiter surfen möchten, können Sie auf eigene Verantwortung eine Aufhebung dieser Beschränkung beantragen. In diesem Fall wird Ihre mobile Internetverbindung erneut unterbrochen, wenn der Verbrauch 121 Euro inkl. MwSt erreicht, es sei denn, Sie haben auch dieses zweite Limit aufgehoben. In diesem Fall können Sie auf eigene Verantwortung weiter unbegrenzt surfen.

Sie können Ihre Wahl jederzeit ändern.

Im Ausland ist der Preis, der für Anrufe und SMS zu Mehrwertdiensten (MWD) angezeigt wird, der für lokale Nutzer geltende Preis. Für die Verwendung derselben Mehrwertnummern durch einen Nutzer im Roamingmodus (Handynutzung im Ausland) fallen stets zusätzliche Kosten an, auch für Dienste, die als unentgeltlich gelten.

Ein Mehrwertdienst (MWD) ist jede Kommunikation an Nummern wie Mehrwertnummern, gebührenfreie Rufnummern oder Nummern mit Kostenteilung. Mehrwertdienstnummern ermöglichen den Zugang zu einem Dienst (Spiel, Kontaktherstellung, Bearbeitung von Inhalten, Informationen, Ärzte auf Abruf, usw.). Die Kosten für diese Dienste können je nach dem besuchten Land oder der verwendeten Nummer sehr unterschiedlich sein. Der Betreiber stellt diese Dienste zusätzlich zu den Kosten für den Anruf oder die SMS in Rechnung.

Grundsätzlich gelten für den Roaming-Kunden innerhalb der EU im Reiseland die gleichen Tarifbedingungen wie in Belgien, ohne dass zusätzliche Kosten entstehen.

Dies gilt jedoch nicht, wenn der Roamingkunde Anrufe oder SMS an MWD-Nummern des Reiselands oder an belgische, europäische oder internationale MWD-Nummern tätigt bzw. versendet. In diesem Fall wird dem Kunden von Proximus eine zusätzliche Gebühr berechnet, und zwar auch für Dienste, die als unentgeltlich gelten, da Proximus dem Betreiber im Reiseland eine gesonderte Gebühr für die Weiterleitung des Anrufs bzw. der SMS an die MWD-Nummer zahlen muss.

In the interests of transparency, when you enter a foreign country, you will receive a text with information on the applicable tariffs for mobile communications in that country, including mobile Internet use. If you do not wish to receive text messages about tariffs, you can request to deactivate this service by calling 6060. You can change this setting at any time.
If the country you are visiting is one of the other 26 EU countries, you will also receive a text informing you of the ways to contact the emergency services in the country you are visiting. For security reasons, you cannot request to deactivate this service and we recommend you save this text message.

Preise inklusive Mehrwertsteuer

Internationale Anrufe & SMS = Internationale Anrufe & SMS+:

  • Die Minuten und Texte sind während der Abrechnungsperiode gültig. Ungenutzte Minuten oder Texte werden nicht in den nächsten Monat übertragen. Die Aktivierung und Deaktivierung ist kostenlos und jederzeit möglich.
  • Die Minuten sind weder für Anrufe an Satelliten- oder Seefahrtsnetze und Anrufe an Sondernummern (Anrufe nicht zwischen Mitarbeitern) noch für Texte, die an Sonderdienste gesendet werden, noch für MMS-Nachrichten gültig. Bei jedem Anruf werden ab der 61. Sekunde die Minuten pro Sekunde verwendet. Die Nutzung, die über das in der Option enthaltene Volumen hinausgeht, sowie Anrufe an Sondernummern im Ausland werden nach dem Tarifplan Ihres Tarifplans berechnet, der unter www-uat.proximus.be/tariffs abrufbar ist.
  • Um die Option Internationale Anrufe & SMS zu aktivieren, müssen Pay&Go-Kunden mindestens 4,99 € (inkl. MwSt.) Guthaben auf ihrer Karte haben. Internationale Anrufe & SMS + nicht möglich für Prepaid-Karten.

Allgemeine Bedingungen für Free Calls International

Kostenlose Anrufe von 17.00 Uhr bis 8.00 Uhr werktags und an Wochenenden und Feiertagen rund um die Uhr an Festnetz- und Mobilfunknummern in den meisten europäischen Ländern sowie in Marokko, der Türkei, den Vereinigten Staaten und Kanada.

Die Option ist nur für ein Festnetztelefon auf einer Phone Line gültig. Begrenzt auf 2.000 Minuten pro Monat. Nur eine Option pro Kunde und nur für den persönlichen Gebrauch in Übereinstimmung mit den Allgemeinen Geschäftsbedingungen von Proximus. Kann nicht mit anderen Optionen kombiniert werden, die Rabatte auf internationale Anrufe gewähren.

Die Nummern in Marokko, die mit 526, 527, 533, 534, 540, 546, 547, 550, 553, 600 und 892 (mit vorangestellter Landesvorwahl 212) beginnen, sind keine Festnetznummern und werden zum gleichen Tarif wie Anrufe auf Mobilfunknummern berechnet.

Sind nicht inbegriffen: Bahamas, Barbados, Französisch-Guayana, Französisch-Polynesien, Gibraltar, Guadeloupe, Hawaii, Jungferninseln, Martinique, Niederländische Antillen, Puerto Rico, Réunion.

Anrufe in alle Länder der Welt werden nach der 1. Minute sekundengenau abgerechnet, ohne Verbindungsgebühren.

Allgemeine Bedingungen für "Sorgenfreie nationale und internationale Anrufe".

Anrufe in alle Länder der Welt werden nach der ersten Minute sekundengenau abgerechnet, ohne Verbindungsgebühren.

Wie kann man aus Belgien billiger in andere Länder telefonieren?

Nutzen Sie die internationalen Proximus-Optionen, rufen Sie an und senden Sie SMS zu Sondertarifen von Belgien aus in andere Länder. Unsere zwei internationalen Anrufoptionen:

  • Anrufe & SMS
    Die Proximus-Option Anrufe & SMS bietet Ihnen 25 Minuten Anrufzeit und 25 SMS nach Europa, in die Vereinigten Staaten, nach Kanada und in die Schweiz für nur 4,99 € pro Monat.
  • Anrufe & SMS+
    Die Option Proximus Anrufe & SMS+ bietet Ihnen 60 Minuten Gesprächszeit und 60 SMS nach Europa, in die Vereinigten Staaten, nach Kanada und in die Schweiz für nur 9,99 € pro Monat.

Controlling your budget when you’re abroad is not always easy. To help its customers, Proximus has developed roaming offers that respond to this need. However, these offers may differ, depending on the country you are in. Proximus therefore uses and keeps the data of the country you are visiting for 60 days, to keep you better informed. If you object to this, you can text GEO NO to 8888 toll-free. We will make sure your choice is respected.

Need help?

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