Divert calls received on your fixed line

If you have subscribed to the paying option Call forwarding, you can forward calls from your fixed line to your mobile number, for instance, if you miss a call, your line is busy, etc. Set up call forwarding by using a short code or dialing the toll-free number 1987 (Phone Manager).

You can always use these short codes to forward calls to PhoneMail, the voicemail service on your fixed line, even if you haven't activated the paying option Call forwarding.

Setting up call forwarding using a short code

Activate or deactivate call forwarding by entering a short code on your phone. Each time you activate, deactivate or reactivate call forwarding, you will hear a quick discontinuous tone as confirmation.

  • Forwarding calls without your phone ringing 
    • To activate: press *21*Telephone number# on your phone. Instead of Telephone number key in the number to which you want to forward your calls.
    • To deactivate: press #21# on your phone.
    • To reactivate: press *21# on your phone to reactivate the call forwarding to the last used number..
  • Forwarding calls when your line is busy
    • To activate: press *67*Telephone number# op uw telefoontoestel. on your phone. Instead of Telephone number key in the number to which you want to forward your calls.
    • To deactivate: press #67# on your phone.
    • To reactivate: press *67# on your phone to reactivate the call forwarding to the last used number.
  • Forwarding calls when you don't pick up (after 20 seconds)
    • To activate: press *61*Telephone number# on your phone. Instead of Telephone number key in the number to which you want to forward your calls.
    • To deactivate: press #61# on your phone.
    • To reactivate: press *61# on your phone to reactivate the call forwarding to the last used number.

Setting up call forwarding via the toll-free number 1987

You can set up call forwarding by calling from your own telephone or any other number in Belgium or abroad.

  • From your own telephone: call 1987 (toll free)
  • From another phone or mobile in Belgium: call 0800 1 1987 (toll free)
  • From abroad: call +32 70 21 1987 (= international call rate)

Choose option 1 "Call Forwarding service" and select the type of call forwarding you wish to set up.

  • If you are not calling with your own phone, you will first be asked to enter your telephone number (without the country code) and your Phone Manager code .
  • Call forwarding to international numbers can only be set up from your own phone.

Did you find this helpful?


More

Forum

Didn’t find an answer? Join our community where customers and experts help each other (in French).

Forum
Contact us