Proximus+ and your subscription through your employer

Step 1: Install Proximus+

• Was the MyProximus app already installed on your phone? Then Proximus+ was automatically installed, unless you have disabled automatic app updates.
• Is Proximus+ not yet on your phone? Scan the QR code below:
  
  

Step 2: Activate Proximus+

1. Tap the Proximus+ icon that appeared on your device after installation.
2. Accept the terms and conditions if you haven't already done so.
3. For security reasons, you need to log in to Proximus+ first.
   Choose how you want to log in:
   • Via itsme®: Note, the itsme® app must be installed on your device.
     Tap Log in via itsme. Open the itsme® app on your phone and follow the instructions.
   • Via MyProximus: Choose Continue with MyProximus and use your MyProximus account login details. Note, the login details of a MyProximus Enterprise account that you use to manage business products via desktop cannot be used here.
     Don't have a MyProximus account yet? Create one firstOpens a new window . This way you can track the usage and invoices of your subscription through your employer or other Proximus products.

4. In certain cases, you will receive a code via SMS. Enter this code.
   Didn't receive it? Check how to get a code via SMSOpens a new window .

5. Choose a PIN code, this will be your future access code for Proximus+. You can later also activate login via fingerprint or facial recognition.

We will explain how to check if you are logged in to MyProximus via the Proximus+ app.

What do you need:

• A MyProximus account with username and password.
• Don't have a MyProximus account yet? Create one firstOpens a new window .

Proceed as follows:

1. Open the Proximus+ app.
2. Accept the terms and conditions if you haven't already and log in.
3. Tap  MyProximus at the bottom of the screen in the navigation bar.
4. Tap  Products at the top right of the navigation bar.
5. What do you see?
   • I see products but not the phone number (partially) paid by my employer. You are logged in to the account linked to your private products. To see the subscription through your employer, tap the  arrow at the top of the navigation bar. Tap Add a view and then View also a mobile. You can now switch access via the same  arrow at the top.
   • I only see the message View my products. You are logged in to the account linked to the subscription through your employer. To see other Proximus products, tap the  arrow at the top of the navigation bar. Tap Add a view. Then choose View also a pack, internet or TV to add your existing products (Landline, TV, Internet) or View also a mobile to add another mobile or prepaid number.
   • I don't see the option  Products. This means you are not logged in. Follow the instructions on the screen and enter the username and password of the account whose products you want to see.
6. You are now logged in to MyProximus.

In addition to your subscription through your employer, you can also view other private products in MyProximus, such as your landline, TV, internet, prepaid or those of a family member.

What do you need:

• A MyProximus account with username and password.
• Don't have a MyProximus account yet? Create one firstOpens a new window .

Proceed as follows:

1. Open the Proximus+ app.
2. Accept the terms and conditions if you haven't already and log in.
3. Tap  MyProximus at the bottom of the screen in the navigation bar.
4. Tap  Products at the top right of the navigation bar.
5. What do you see?
   • I see products listed or the message View my products. Tap the  arrow at the top of the navigation bar. Tap Add a view. Then choose View also a pack, internet, TV to add your existing products (Landline, TV, Internet) or View also a mobile to add another mobile or prepaid number. You can now switch access via the same  arrow at the top.
   • I don't see the option  Products. This means you are not logged in. Follow the instructions on the screen and enter the username and password of the account whose products you want to view. Tap the  arrow at the top of the navigation bar. Tap Add a view. Then choose View also a pack, internet, TV to add your existing products (Landline, TV, Internet) or Add a mobile number to add another mobile or prepaid number. You can now switch access via the same  arrow at the top.

You might have tried to log in to MyProximus with the details of your MyProximus Enterprise account.

Here's an explanation:

MyProximus Enterprise is intended for your company, while MyProximus is specifically for you.

With a MyProximus Enterprise account, you manage your company's products, invoices, and services. For example, you manage all mobile numbers of colleagues within your organization, the internet lines, or technical incidents. MyProximus Enterprise only works via PC or laptop, not via the Proximus+ app.

With a MyProximus account, you can manage only your personal products via the Proximus+ app, whether it's the mobile number partially paid by your employer or internet or TV at your home.

The most important thing to remember is that the login details, including the email address, for MyProximus Enterprise must be different from those for your personal MyProximus account. Therefore, you will not be able to log in to your MyProximus account with your MyProximus Enterprise credentials or vice versa.
Don't have a MyProximus account yet? Create one firstOpens a new window . Note, if you already have a MyProximus Enterprise account for your company, use a different email address to register on MyProximus for your own mobile number, personal or professional.

Previously, you were recognized based on your mobile data connection via the 4G or 5G network, but you can no longer log in to MyProximus without a username and password. If you want to manage the mobile subscription through your employer or any other subscription, you must register a MyProximus account for security reasons. This way, you can track your usage at any time, view and pay your invoice, or order options if your employer has granted you ordering rights.

Don't have a MyProximus account yet? Create one firstOpens a new window .

In addition to your subscription through your employer, you may also have a MyProximus account for private products such as a landline, TV, internet, prepaid, or products of a family member. You can easily merge these accounts.

What do you need:

• A MyProximus account with username and password.
• Don't have a MyProximus account yet? Create one firstOpens a new window .

Proceed as follows:

1. Open the Proximus+ app.
2. Accept the terms and conditions if you haven't already and log in.
3. Tap  MyProximus at the bottom of the screen in the navigation bar.
4. Tap  Products at the top right of the navigation bar.
5. What do you see?
   • I see products but not the phone number (partially) paid by my employer. You are logged in to the account linked to your private products. To see the subscription through your employer, tap the  arrow at the top of the navigation bar. Tap Add a view and then View also a mobile. You can now switch access via the same  arrow at the top.
   • I only see the message View my products. You are logged in to the account linked to the subscription through your employer. To see other Proximus products, tap the  arrow at the top of the navigation bar. Tap Add a view. Then choose View also a pack, internet or TV to add your existing products (Landline, TV, Internet) or View also a mobile to add another mobile or prepaid number.
   • I don't see the option  Products. This means you are not logged in. Follow the instructions on the screen and enter the username and password of the account whose products you want to see.

Note, depending on the MyProximus account to which you have added a view, you can continue to log in with each registered account. If you add private products to the account of your mobile number (partially) paid for by your employer, you can still log in separately with your private account details to view those products. On the other hand, if you log in to the account of your mobile number (partially) paid for by your employer, you will see all the added products.

It is quite possible that, in addition to your subscription through your employer, you are also a private customer with Proximus or manage multiple accounts.
Do you want to change the email address of one of these accounts? No problem, we will explain how.

What do you need:

• A MyProximus account with username and password.
• Don't have a MyProximus account yet? Create one firstOpens a new window .

Proceed as follows:

1. Open the Proximus+ app.
2. Accept the terms and conditions if you haven't already and log in.
3. Tap  MyProximus at the bottom of the screen in the navigation bar.
4. Tap  Products at the top right of the navigation bar.
5. What do you see?
   • I see products listed or the message View my products. Tap the  arrow at the top of the navigation bar and select the account for which you want to change the email address. Is the correct account not listed? Tap Add a view. Then choose View also a pack, internet, TV to add your existing products (Landline, TV, Internet) or View also a mobile to add another mobile or prepaid number. Continue with step 6.
   • I don't see the option  Products. This means you are not logged in. Follow the instructions on the screen and enter the username and password of the account for which you want to change the email address. Continue with step 6.
6. At the top of the navigation bar, tap on  Settings.
7. Tap Manage your account.
8. Tap Personal information.
9. In the E-mail/login section, enter the email address you want to use for this account.
10. If you receive a message that the email address is already in use, request a new passwordOpens a new window zso that you can use MyProximus with this email address.
11. Tap Save changes.
12. You will receive an email at that email address with a confirmation link. Tap on this link.
13. After that, you can log in right away with your new username and existing password.

It's possible that you can see the invoice for your personal mobile phone number through Proximus+, but not for your professional mobile subscription.

What do you need:

• A MyProximus account with username and password.
• Don't have a MyProximus account yet? Create one firstOpens a new window .

Proceed as follows:

1. Open the Proximus+ app.
2. Accept the terms and conditions if you haven't already and log in.
3. Tap  MyProximus at the bottom of the screen in the navigation bar.
4. Tap  Products at the top right of the navigation bar.
5. What do you see?
   • I see products but not the phone number (partially) paid by my employer. You are logged in to the account linked to your private products. To see the subscription through your employer, tap the  arrow at the top of the navigation bar. Tap Add a view and then View also a mobile. You can now switch access via the same  arrow at the top. Continue with step 6.
   • I see the message View my products. Continue with step 6.
   • I don't see the option  Products. This means you are not logged in. Follow the instructions on the screen and enter the username and password of the account for which you want to view the invoice. Continue with step 6.
6. Tap  Invoices and then View my invoices.You'll get an overview of all your invoices and can easily pay them.

If you have a split bill agreement with your employer, you will receive an invoice for your personal usage according to the agreed split bill profile. You can choose to receive the invoice digitally, which you can easily set up via your MyProximus account.

What do you need:

• A MyProximus account with username and password.
• Don't have a MyProximus account yet? Create one firstOpens a new window .

Proceed as follows:

1. Open the Proximus+ app.
2. Accept the terms and conditions if you haven't already and log in.
3. Tap  MyProximus at the bottom of the screen in the navigation bar.
4. Tap  Products at the top right of the navigation bar.
5. What do you see?
   • I see products but not the phone number (partially) paid by my employer. You are logged in to the account linked to your private products. To see the subscription through your employer, tap the  arrow at the top of the navigation bar. Tap Add a view and then View also a mobile. You can now switch access via the same  arrow at the top. Continue with step 6.
   • I see the message View my products. Continue with step 6.
   • I don't see the option  Products. This means you are not logged in. Follow the instructions on the screen and enter the username and password of the account for which you want to view the invoice. Continue with step 6.
6. Tap Settings, then Invoice settings and then Delivery method.
7. Fill in the requested information and choose how you want to receive your digital invoice:
   • As a PDF by email.
   • Via Zoomit.
8. Tap Send.

It's possible that through Proximus+, you can see the usage of your personal mobile phone number, but you can't view how much you've surfed, called, or texted with your professional mobile phone number.

What do you need:

• A MyProximus account with username and password.
• Don't have a MyProximus account yet? Create one firstOpens a new window .

Proceed as follows:

1. Open the Proximus+ app.
2. Accept the terms and conditions if you haven't already and log in.
3. Tap  MyProximus at the bottom of the screen in the navigation bar.
4. Tap  Products at the top right of the navigation bar.
5. What do you see?
   • I see products but not the phone number (partially) paid by my employer. You are logged in to the account linked to your private products. To see the subscription through your employer, tap the  arrow at the top of the navigation bar. Tap Add a view and then View also a mobile. You can now switch access via the same  arrow at the top.
   • I see the message View my products. Tap it.
   • I don't see the option  Products. This means you are not logged in. Follow the instructions on the screen and enter the username and password of the account for which you want to view the usage.

It's only possible to add a data option if your employer has granted you ordering rights for this. Contact your employer if you want more information about this.

What do you need:

• A MyProximus account with username and password.
• Don't have a MyProximus account yet? Create one firstOpens a new window .

Proceed as follows:

1. Open the Proximus+ app.
2. Accept the terms and conditions if you haven't already and log in.
3. Tap  MyProximus at the bottom of the screen in the navigation bar.
4. Tap  Products at the top right of the navigation bar.
5. What do you see?
   • I see products but not the phone number (partially) paid by my employer. You are logged in to the account linked to your private products. To see the subscription through your employer, tap the  arrow at the top of the navigation bar. Tap Add a view and then View also a mobile. You can now switch access via the same  arrow at the top. Continue with step 5.
   • I see the message View my products. Tap it and continue with step 5.
   • I don't see the option  Products. This means you are not logged in. Follow the instructions on the screen and enter the username and password of the account for which you want to buy options. Continue with step 5.
6. Tap Add an option.
7. Select the desired option and tap Order. The cost of the option depends on the agreement with your employer.

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