You are eligible for an affinity discount on a Flex pack or on a mobilus. Activate it via this website by choosing the right box.
Please note: this discount applies to the current range of subscriptions (Flex) and isn’t applicable on the value of the TV option or Data option. If you still have an older version, you need to upgrade to a current subscription to enjoy the discount.
A new customer is any person who now has a contract at another operator and wishes to transfer his subscription to Proximus. Or any Pay&Go customer who wishes to upgrade to a mobile phone subscription at Proximus.
A new customer enjoys the discount as of the first month and this for the whole duration of his contract under the Proximus Affinity advantages programme.
In addition, he can enjoy the national promotions. At any given time, you can find the promotions that are compatible on these pages. Please note that the Affinity discount is not compatible with any additional web advantages or combined offers with iPhone.
To enjoy the discount, you first need to upgrade to one of our current subscriptions. You will find all the details on the Flex pack pages. This should allow you to compare the new discounted price with your current bill.
Once you filled out the order form, one of our operators will contact you in the following hours or days. The activation period can vary from 10 days to 4 weeks, depending on your current situation. It depends on whether you already are a Proximus customer, or if you are joining us from another operator and a completely new installation is required at your home.
The discount will be visible on the next invoice after activation.
Call us free of charge at 0800 55 800.
Send us an e-mail to affinity.pack.fr@proximus.com
Your complaint will be handled within 10 working days.