Your MyProximus account has been suspended

we noticed suspicious activities in your account, which could indicate misuse by a third party. To make sure your data stays private and secure we suspended your account.

To reactivate your account, take one of the following actions:

1. You received a letter or SMS with a reactivation code

Go to the MyProximus reactivation page and enter the requested information. Your account will be reactivated within 72 hours.

2. You did not receive a letter or SMS with a reactivation code:

You can create a new MyProximus account with your mobile number and or customer account number here.

If you are unable to create a new MyProximus account because you want to re-use your e-mail address or because your customer number is not accepted, please Contact us.

TIP: Prevent this from happening again in the future by using a strong unique password:

  • change your password regularly and don't use the same password for different applications.
  • Don't hesitate to mix capital letters, lower case letters, numbers and special characters whilst creating a new password.