Proximus customer is moving

Move without worries

Give notice of your move online, we’ll take care of the rest

You’re moving? We take care of the transfer of your Proximus products and services, so you can fully concentrate on the rest!

Request your move

Enjoy a promotion

No installation fee!

You’re a Pack-customer* at Proximus and you’re moving? Good news!

Until 31/12/2016, installation is free (€ 59) at your new place.

Request your move

Still have a question?

Tips and tricks

Frequently asked

How will the installation of your Internet and TV take place?

As soon as you send your order, we remotely check your technical situation.

  • If a visit by a techician is required, we will arrange that appointment when it best suits you. And no worries: for the installation, you can count on the expertise of our technicians without extra costs!
  • If the infrastructure at your new home is ready to use, you can connect the devices yourself using the installation guide… or request a technicians help to finalise the installation.
Remaining accessible during my move

A day without your phone? No internet at home? It’s hard to imagine to be cut off from friends and family even for one day.

There are different ways to remain accessible during your move:

  • You’re waiting for an important call, just when you’re moving your fixed line? Don’t worry: forward your calls to another phone or to a mobile.
  • Use the free service Phone Mail to listen to your messages where and when you want, on your fixed line or from your mobile.
  • Also, thanks to mobile internet you continue to surf wherever you want. That’s handy!
Your mail and bills at your new address

Make sure no bill gets lost and cause deactivation of your services, don’t forget to request a mail forwarding. Or choose for an electronic bill!


Conditions of the promotions

*Offer valid from 17/10/2016 until 31/12/2016. Free standard installation (instead of €59) for clients with a Pack whose move is completed within 3 months after the request. Offer cannot be combined with other installation and/or activation promotions.


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