Proximus technically migrates "domain name" services to Clearmedia

In order to simplify our services, we have decided to technically migrate our domain services to our affiliate, Clearmedia. As a customer, you will continue to have access to manage your domain name via Clearmedia through an interface of Cloudflare. Even post-migration, Proximus ensures uninterrupted support, together with onsistent pricing and billing. Below, we provide information on how to proceed with this technical migration and offer assistance should you encounter any issues during the process.

Join Cloudflare and register your domain name

Before you can begin managing your domain name, you will need to join Cloudflare.
Follow these steps to get started:

You should have received an email invitation asking you to join Cloudflare and register your Proximus domain name.
If you haven't received this email invitation, please send a request to dnsmaster@proximus.com. In your email, include your customer number, company name, first and last name, mobile phone number, and the emailaddress to which we should send the invitation.

If you already have an existing account with Cloudflare, you can use this account to register your Proximus domain name.
Use the Join button from the Cloudflare email invitation to proceed.

If you're new to Clouflare and you completed the registration process, you will receive access to Cloudflare. You will use these credentials to log in to the Cloudflare website.
Have you lost your login credentials or forgotten your password? Then follow the instructions on the Cloudflare websiteOpens a new window .

Accessing the Cloudflare interface

Once you have successfully joined Cloudflare and registered your Proximus domain name, you can easily view and manage your products through the Cloudflare interface.

To access Cloudflare via MyProximus Enterprise, ensure the following:

Once you're all set up, follow these steps:

  1. Log in to MyProximus Enterprise.
    Login to MyProximus Enterprise Opens a new window

  2. In certain cases, you will receive a code via SMS. Enter this code.
    Didn't receive it? Check how to get a code via SMSOpens a new window .

  3. Click Products, then scroll down and click on DNS after migration.
  4. Enter your Cloudflare username and password.
  5. Choose the Proximus account from the list.
  6. From here you can:
    • View your domain name(s)
      1. Click on Websites in the menu on the left.
      2. Search for the domain name you would like to view or click on it.
    • Manage your domain name(s)
      1. Click on DNS in the menu on the left, then click on Records.
      2. You can now configure your DNS records ( A, MX, CNAME or TXT) or create subdomains.

Please note: Your website will only be visible when a DNS record links you domain name to your website.

If you would like to order another subdomain, please send a request to dnsmaster@proximus.com.

To access Cloudflare directly through the website, follow these steps:

  1. Login to the Cloudflare dashboard
    Login to the Cloudflare dashboard Opens a new window
  2. Enter your username and password.
  3. Choose the Proximus account from the list.
  4. From here, you can:
    • View your domain name(s):
      1. Click on Websites in the menu on the left.
      2. Search for the domain name you would like to view or click on it.
    • Manage your domain name(s):
      1. Click on DNS in the menu on the left, then click on Records.
      2. You can now configure your DNS records ( A, MX, CNAME or TXT) or create subdomains.

Please note: Your website will only be visible when a DNS record links you domain name to your website.

If you would like to order another subdomain, please send a request to dnsmaster@proximus.com.