If you want to use our services, you may be asked for some personal data, such as your first and last name, address, login, e-mail address, telephone number, mobile number, date of birth, language, and a copy of your identity card. We may also ask for other data which we need to deliver the service, such as specific preferences and requirements related to the service concerned.
Personal data can be collected through various channels: e.g. orally in the Proximus points-of-sale, by telephone via the customer service, in writing via order forms or via electronic forms on the websites or via SMS. We can collect your personal data when you place an order, take part in a survey or competition, call the customer service, subscribe to a newsletter, or ask us for information. Your bill and payment data is also stored.
In addition, we collect data on your use of our services and websites and on the communication traffic that flows through our network. Communication traffic can include the called fixed-line and mobile numbers, and the date, time, duration and location of a call or Internet connection. We can also use socio-demographic data that we buy from specialized agencies.
The personal data you enter via these different channels is stored in files held by Belgacom SA under public law (27 Bd. du Roi Albert II, B-1030 Brussels). This data is used to deliver the required service or information, to establish and bill the connection with the electronic communication networks of other operators, for customer administration, to draw up and distribute telephone guides and offer directory assistance, to market the telephone numbers and addresses mentioned in the telephone guides, for dispute management, to combat fraud and infringements committed against Proximus, its employees, customers or suppliers, to improve the quality of the services, for the planning and organization of the telecommunications infrastructure, for market research and customer profiling, and to provide information about our products, services and offers. All the data we collect can be combined to better adapt our offers to your personal needs.
If you do not wish to receive any information about our products and services, or if you do have a specific preference regarding the communication channels we use to inform you, or if you do not want us to adapt our offer to your usage pattern, you can find out how to prevent this in the "Your wish for privacy" section.
The personal data are stored for up to 10 years after a person has ceased to be a Proximus customer. Shorter storage times apply to certain types of data, such as traffic data related to communications and connections, which are only kept for 12 months.
According to the law, all processing of consumer data has been notified to the Commission for the Protection of Privacy. Belgacom’s identification number for these notifications is HM 133424. Notification has been filed for several purposes, such as customer management, direct marketing, market research, customer profiling, litigation management, fraud combating, telephone directories, trade in personal data, camera surveillance and reporting services.