Being impatient has its advantages...

Super-fast browsing, sharing and streaming
Anytime, anyplace
Latest mobile technologies: 4G+ and HD Voice
1.3 million Wi-Fi Hotspots

There can only be one impatient network

And that's ours

The best in 93% of the tests

In 93% of tests conducted by Commsquare we were the best or tied best for calling, surfing, downloading and sharing.

No tests in a secure lab, but everyday situations in which you use your smartphone.

Details of the tests

The independent firm Commsquare regularly performs tests on the networks of Proximus. This means a car equipped with receptors drives by the Belgian roads to measure the quality. The car drives approximately 8,100km, performing 16,500 voice calls and 6,300 data tests per operator. Measurements made by Commsqueare in Q3 2016 (03/08/2016 - 14/09/2016).

Speed is measured as it is experienced by the customer. Measurements are taken with 3G and 4G devices in free mode which automatically connect with the best available network (2G, 3G or 4G). These speeds can be lower than the measurements on the network itself, but are closer to the real customer experience.

Each situation measured takes into account the device (2G, 3G or 4G), type of use (calling, downloading, uploading, video streaming, texting), and location (drive tests in cities and municipalities across Belgium and on the motorway, and tests conducted by a pedestrian indoors or on a train). The results are published by Commsquare in a Mobile Customer Experience Dashboard with 85 situations. In 93% of these situations, Proximus scores the best, compared to 72% for Orange and 34% for Base. The sum of the percentages is greater than 100% because operators can be tied best in different situations.


With a coverage of 97.85%

Thanks to our 97.85% 4G coverage, the BIPT declared that our network has the best coverage in Belgium.

Curious? Discover the details about our coverage here.

Super-fast sharing everywhere

Even at crowded events

Sharing your experiences with friends – everyone wants to do it, at the same time. That's why we are again increasing network capacity at events this year: large summer festivals, sports events and others!

Enough network capacity for

just for Rock Werchter!

Help to determine which concerts get a fast 4G connection. Download the MyProximus app, click on “Network” and vote!


Also impatient tomorrow

That's a promise

Today we have the most impatient network. But that will also be the case tomorrow, and the next day. We promise.

We are currently busy with the further deployment of 4G and 4G+!
If you are connected to 4G+, you can go up to 50% faster than with 4G.1

The average 3G/4G download speed at Proximus is 32/39% faster than Base and 23/36% faster than Orange.

Free mobile internet?

It's possible, with over 1.3 million Wi-Fi Hotspots

Want to share photos and watch videos continuously?

With Smart Wi-Fi you switch automatically between 3G/4G and over 1.3 million Wi-Fi Hotspots in Belgium free of charge.

And above that, you can also count globally on almost 20 million Wi-Fi Hotspots.

More info about Wi-Fi Hotspots

Enjoy our quality in your home

Even if it's well insulated

Improve the signal in your well-insulated little home with our Mobile Coverage Extender:

  • Not just for calling; also a high-quality 3G data connection
  • With a range of up to 20 meters
  • For up to 4 simultaneous users

The installation is also super easy. Watch our video, you’ll immediately understand how this small device can be of great importance…

More info about the Mobile Coverage Extender

Always at your service

Having a good network is one thing, but good service is just as important.

Our experts are available

You can reach us by different means: by phone, e-mail, chat, social media or on the Proximus Forum.
Call us about a question? Our experts are available from Monday to Saturday, from 8 AM to 10 PM. Watch our instructive videos and demos to get you started, step by step.

All your services

Would you like a perfect overview of your usage at all times? It’s possible with MyProximus. You can also manage your subscriptions and options in a simple way via the website or app.

A technician comes by, for free

During the visit, no effort will be spared. Our technician helps you to optimize all your Proximus products, so you can surf, call and watch TV in the best conditions!

The latest technology at your fingertips

Can’t make any sense of the latest gadgets? No problem: we can teach you everything, in no time. Discover here the workshops we currently offer.

That is what we understand by "close to the customer".
Want to know how our service scores compared with other telecom
operators in Belgium? Then consult here the quality barometer that
the BIPT published on 13 October.

Contact us