Cookie Policy

What are cookies?

A cookie is a text file that is installed in the browser of your computer or mobile device by a website's server when you consult a website. The cookie contains a unique code which makes it possible for your browser to be recognized when you visit the website ("session" cookies) or during subsequent, repeated visits ("permanent" cookies). Cookies can be installed by the server of the website you visit or by partners of that website. A website's server can only read the cookies it has installed itself, and has no access to other information found in your computer or mobile device. Cookies are stored in the folder of your browser on your computer or mobile device. A cookie usually consists of the name of the server that placed the cookie, an expiry date, and a unique number code.

Cookies generally make the interaction between the visitor and the website faster and easier, and help the visitor navigate between the different parts of a website. Cookies can also be used to make the content or advertisement on a website more relevant for the visitor, and can be adapted to his personal taste and needs.

Cookies used on Proximus' websites

Different kinds of cookies are used on Proximus' websites.

  1. Necessary cookies: these cookies are indispensable for visiting our websites and using certain parts of the websites. For instance, they allow you to navigate between the different parts of the website, fill in forms, place orders, and maintain the contents of your shopping cart. Even when you log in with your personal account, e.g. on the web portal of Skynet or MyProximus, these cookies are needed to check your identity in a secure way before you are granted access to your personal data. If you refuse these cookies, certain parts of the website will not work, or will not work optimally.
  2. Functional cookies: functional cookies are cookies that make it easier for our websites to work, make them more pleasant for visitors, and ensure that you have a more personalized browsing experience. For example, these cookies can remember your language choice and customer segment, or whether you were already asked to participate in a survey so that you are not asked again the next time you visit the website. When you log into MyProximus, a cookie is installed in your browser that allows us to recognize you as a visitor to our website and adapt the homepage content on our website www.Proximus.be to your personal situation, including if you are not logged into MyProximus during a subsequent visit.
  3. Performance cookies: we use performance cookies to obtain information about visitors' use of our websites, in order to improve the content of our websites, adapt them to the wishes of visitors, and make them more user-friendly. For instance, there is a cookie that counts the number of unique visitors, and a cookie that keeps track of the most popular pages. For analyses of the use made of our websites we also rely on Adobe Analytics and Google Analytics, which use cookies for this as well.
  4. Advertisement cookies:
    1. Cookies for remarketing
      This website uses cookies which, based on the pages you visit on this website, keeps a tally of the products or services you may be interested in. Through these cookies and with the tools of the Google advertising network (Google AdWords, Google Analytics, the Google Display Network and DoubleClick) and the Facebook advertising network (Facebook, Instagram) we can show you ads on other websites that are part of these advertising networks for products and services you may be interested in. This technique is called "remarketing". These cookies do not contain any personal data.
    2. Proximus Skynet Advertising is a division of Proximus which operates an online advertisement network. When you visit our Skynet.be and JustForYou.be websites, Proximus Skynet Advertising collects socio-demographic details and profile data and stores them anonymously in an advertisement cookie. Via cookies (a.o. from Google or Criteo) and web beacons Proximus Skynet Advertising also collects information on your surfing behavior on various other websites which form part of its advertisement network. A web beacon is a small, transparent image that stores information about your browsing behavior on one or more websites. Other advertisement cookies are installed by the advertisers when their advertisement is published on the website. Advertisement cookies do not contain personal data. The information collected via these advertisement cookies and web beacons is used to measure the efficiency of the advertising and to tailor the advertisements to your potential interests, not only on our websites but also on other websites which form part of the advertisement network or to which Proximus Skynet Advertising provides advertising services.

Managing cookies

You can refuse the installation of cookies via your browser settings. You can also remove cookies already installed on your computer or mobile device at any time. On the following website, you will find the procedure for refusing and removing cookies on the most popular browsers: http://support.en.proximus.be/app/answers/detail/a_id/15510

If you want to refuse the advertisement cookies (a.o. from Google or Criteo), you can do so via the website http://www.youronlinechoices.com/

If you do not wish to receive any ads based on your surfing behavior and the remarketing cookies, such as those of Google, you can change the settings of the Google Ads Preference Manager. Google also recommends that you install the Google Analytics Opt-out Browser Add-on.