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Before, you had to go all the way to a Proximus Center for a new device. And if you had a defective device, you had to bring it along with you. This wasn’t very convenient.
That’s why we now sort everything out with you in your home. Are you a new customer? Do you want an extra decoder or modem, or to upgrade to a new version? Has your device finally broken down? We will now deliver the new device directly to your home or to a Kiala point in your area.
What’s more, you have full control: you choose how we deliver and when. But we guarantee it will always be within two working days. We said it was quick!
And we haven't forgotten about your old device. When you order, we'll tell you whether you can take it to a container park or to a Kiala point in your area.
Simply call us on 0800 55 800, every day (except public holidays) from 8 am to 12 midnight. This way, we can immediately do a full check of your connection and identify the problem. And then we’ll take care of the rest.
Just to be clear: we no longer accept defective devices in our Proximus Centers, so don't go there unnecessarily if you have problems.