When you receive a bill, you may receive 3 types of documents:

• The bill, detailing your subscriptions and the usage of your services. We send this every month.
• A credit note. We only send this if you are entitled to an amount in your favor.
• A payment statement for services provided by third parties. We will send this if, for example, you have called a premium-rate number or paid for parking by SMS.

You can find each of these documents separately in Billing ManagerOpens a new window . If you receive invoices by post, you will from now on find a summary table at the front.

Choose for which of these documents you would like an explanation. We show an example in each case.