Are you waiting for a Proximus product?

  • Replacement product: next day after the order, if you call before 10 p.m. (Monday to Friday).
  • New product : three days after the order.

Proximus is doing their utmost to ensure a fast delivery. However, the current context can cause longer delivery deadlines.

 You will receive a confirmation e-mail from Bpost to track your delivery. Please note: It may take up to 24 hours before your package is visible on the bpost website.

  1. Check the Bpost confirmation e-mail for the barcode (e.g. 323212031559965193411234).
  2. Visit the bpost websiteOpens a new window .
  3. In the Barcode field, enter your barcode and in the Postal code field, enter your postal code (e.g. 1000). Click on the red arrow button next to it.
  4. You will now see the status of your delivery on top of the page. Click Track & Trace activity for more information.

Have you chosen to be delivered to your home or to a pick up point?

At home: Bpost delivers your product at home. Not at home? You will receive a non-delivery notice with further instructions.

Pick up delivery: Pick up your device at the chosen Bpost pick-up pointOpens a new window