Recover or change your PhoneMail code

Have you lost your PhoneMail code or do you wish to change it? Configure a new secret code via the number 1969 or change your PhoneMail code online.

  • Change your PhoneMail code via the free number 1969
    1. Call 1969 from your landline.
    2. Choose option 3 (Settings), then option 2 (Personal code).
    3. Folllow the instructions.
  • Change your PhoneMail code online
    1. Log in to MyProximus to view your products.

      View your products
    2. Click on your landline.
    3. In the Services box, click on the Active tab.
    4. Browse through the activated services until you find PhoneMail.
    5. Next, click PhoneMail and then Manage.
    6. Click Activated Smart Services and then Manage PhoneMail.
    7. In the Manage Password section you can reconfigure your password.

Your PhoneMail code must contain between 6 and 8 digits. Obvious combinations such as 123456 or 111111 are automatically refused.

Your new PhoneMail code will be activated within 2 hours.

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