- Log in to MyProximus to adapt your alerts.
Adapt your alerts
- Scroll down.
- Adjust at which limits you would like an SMS notification. If you don't want to receive any notifications anymore, select Change status.
- Click on Configure and Confirm.
We notify you by SMS if you have spent a certain amount on calls, texts or mobile data with your mobile, tablet or laptop. This enables you to adjust your mobile usage, in Belgium or abroad, for the remainder of the billing period.
If you exceed a certain amount, we will automatically limit your possibility of surfing via 3G/4G. This way you avoid high bills or charges.
You receive a text message:
The text messages are sent to the number concerned with a maximum delay of 11 hours and not between midnight and 7 a.m.
If you surf the Net on a tablet, laptop (or Apple device), the notifications will appear on your screen.
You can keep an eye on your usage at all times via the MyProximus app.
Would you rather not be sent SMS notifications? Or would you prefer to be sent them when you reach a different limit? Adjust this:
To avoid high charges for mobile Internet usage, we block or limit your possibility of surfing via 3G/4G.
How this is done depends on your location and your subscription.
If you surf without a data bundle, your 3G/4G connection will be cut when you have used up €60 (incl. VAT) on data.
If you surf with a data bundle, your surfing speed will be limited to 128 Kbps if you have used up your bundle completely.
Your 3G/4G connection will be cut when you have used up €60 (incl. VAT) on data on top of your normal subscription or bundle.
Your Internet connection will be cut as soon as you have used up €60 (incl. VAT) on data or, if you have a subscription to surf more cheaply, when you have used up €60 (incl. VAT) on top of your bundle.